Holiday Inn Express Cartagena Bocagrande image

Holiday Inn Express Cartagena Bocagrande

Hotel

Relaxed quarters in a casual contemporary hotel featuring a rooftop pool, bay views & a gym. People often mention hotel, room, pool, beach, good, location, breakfast, floor, stay, time,


Address

Cra. 2 #Cra 2 N° 9-54, Cartagena de Indias, Cartagena, Provincia de Cartagena, Bolívar, Colombia

Website

www.ihg.com

Contact

+57 56475200

Price rating

$70/night

Rating on Google Maps

4.40 (3.2K reviews)

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Featured Reviews


Frequently mentioned in reviews: hotel (19) room (19) pool (12) beach (11) good (11) location (11) breakfast (10) floor (9) stay (8) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Kurt P. 5 months ago on Google • 89 reviews
    Superb hotel in Bocagrande area of Cartagena near to beach - very modern, spacious rooms. Bed very comfortable with good views of Bocagrande. The check in was quock and staff were very welcoming and helpful. The pool area on the roof terrace is beautiful at night, it wasn't crowded and a small bar area to enjoy cocktails and view Bocagrande by night. Good value and location - had a very enjoyable stay.
    1 person found this review helpful 👍

  • 1/5 Philippe Gaulier Farlout Loinclothiclese al D. 2 years ago on Google
    We stayed here back in 2018 and had a wonderful experience. But, the owners haven't put a dime into maintenance since then that we could tell. The AC gave off a horrible high-pitched noise that made it impossible to sleep or talk or even concentrate. The laminate flooring was heavily worn away in several places, showing ugly black underlayment. The halls were poorly cleaned and the carpets were full of stains. The toilet seat wasn't mounted properly. We were charged a different price when we arrived. We shared our displeasure with the staff, they ignored us and told us we could not get our money back. Many of the guests were not wearing their masks either. We were forced to stay one night, the next day we got our money back and left. Obviously the people who own this property do not care to hear this, but its desperately time for some maintenance. I would absolutely recommend not booking this hotel until the owners put some much needed money into it.
    2 people found this review helpful 👍

  • 1/5 Brian S. 4 months ago on Google • 88 reviews
    Hard to believe a Holiday Inn would have this low of quality and be this expensive. A cocktail full of ice (gin tonic) was 49 mil pesos. The bathrooms didn't even have the regular small bottles of conditioner, shampoo, soap, etc but these cheap dispensers (photo). Towels are super low-quality. There are stains on the furniture (see pictures). Even the cups inside the room were paper (see photo). The lamp in my room had to be replaced and also the refrigerator (both didn't work). The internet (maybe not within their control was going in and out). Finally, they don't even provide the controller for the TV for smart TV options or bother to program the Claro control to do so. Finally, breakfast is a complete s-show. The management here are mickey mouse and cutting corners, but why? If I were Holiday Inn, I would audit this place immediately.
    1 person found this review helpful 👍

  • 3/5 RNlifeTV 2 years ago on Google
    The hotel is on a safe location near bocagrande beach, it is not the best beach since vendors harassing you every minute, you will get no rest. The hotel is OK, the pool is a no GO and breakfast is not the best to be honest. The people work at the hotel are nice and the rooms do the job. If you looking for a hotel just to rest for one night, this is for you! But if you want to bring your family and enjoy a few days, you better go somewhere else like the Hyatt but you will be paying a few bucks more but it will make a difference. I hope this help. I will not come back.
    1 person found this review helpful 👍

  • 1/5 selina o. 1 year ago on Google
    When I checked in I ask for water , I was told it’s only for vip members. Then the key didn’t work had to go back to desk for it to work? Then got in the room the safe didn’t work. They serve same thing for breakfast everyday which I didn’t like. You have to request to get your room clean. The place needs to be updated. This place is just if you need a a place to stay for a couple days and u don’t care how the place look on the floors
    1 person found this review helpful 👍

  • 5/5 Fabrizio B. 1 year ago on Google
    I've stayed here twice already on two separate occasions. Great service, centrally located to many tourist hot spots and a quick and cheap taxi ride to and from. The hotel is nice, the breakfast is better than most hotels I've stayed at and most importantly they have very comfortable beds.
    1 person found this review helpful 👍

  • 4/5 T-dawg 2 years ago on Google
    Clean comfortable hotel for a good price. It's in a great location in the center of Boca Grande and is walking distance to many great restaurants and bars. The beach is less than one block away. We would definitely stay here again.
    1 person found this review helpful 👍

  • 3/5 Maria Del Carmen Vazquez F. 2 years ago on Google
    It's okey for stay some days but there is no so much to do, only the pool and the breakfast is the same all week so they may have to change that for be better, there is no place for smoking and the room is very hermetic I feel I wasn't in a sea city. Just for work is good. The good thing are that they are close to many restaurants and the first beach...you can walk and have fun too.
    1 person found this review helpful 👍

  • 1/5 Norm P. 1 year ago on Google
    We are staying here now and are extremely disappointed. The rooftop pool area is under renovation, so it is not pleasant at all to use the pool. You are surrounded by construction equipment and noise, ruining the rooftop experience. The rooftop pool was the major reason we decided to stay here, and there was no notice on the Holiday Inn website about this renovation work. We were initially placed on a 12th floor room, but the noise from the renovation forced us to the eighth floor. But the floor of the room was warped due to humidity, so they moved us to a sixth floor room. Unfortunately, this room has an extremely loud air conditioner, which we have to endure due to Cartagena’s heat and humidity. Extremely disappointed in Holiday Inn and would advise avoiding this hotel at least until the rooftop renovation is completed. The only bright note is Victor at the front desk who has been extremely helpful.

  • 1/5 perla d. 2 years ago on Google
    Bad really bad the Holiday Inn Express canceled my reservation and we have Sleeping in a bad place They never take care of us. We lost. 900 dolar we pay for the end year party. Because we can't go for this situation. Also we have to pay around $200 at the new motel the only one open at that time. One o'clock in the morning. That situation it's real ridiculous for the type of business of holiday in express. We encourage to take action related. And we want our money back we expended.

  • 5/5 Nikita M. 3 months ago on Google • 15 reviews New
    We stayed at the Holiday Inn Express Cartagena from 13th- 16th December. Alex at the reception welcomed us warmly.The check in process was very smooth and we were allotted a room on the 13th floor. While the room was a little dated, it was comfortable and clean. The cherry on top was the fantastic view. Unlike other hotels we stayed at in other cities of Colombia, coffee pods along with creamer, sugar and milk were replenished daily. The complimentary breakfast was wholesome and tasty. And the location is unbeatable, with a huge variety of restaurants, coffee shops, pharmacies, supermarkets, clothing stores at the doorstep of the hotel. The beach is within a 5 minutes walking distance. And while we had a great time walking along the Bocagrande strip, we were never far from the Old City, which is a 10 minute drive away. Our trip to Cartagena will remain memorable thanks in a large part to the hospitality of this hotel.

  • 1/5 Far R. 2 years ago on Google
    Booked on Expedia had to cancel because of covid. The hotel policy in writing is if cancellation is before 6 pm there is full refund. I have a cancellation time in my email from Expedia of 2 pm. They still charged me one night stay. My bank is having to fight this. This is a fraudulent run hotel who will state one thing and the. charge your credit card anything and claim the fee is legal. Stay away from them they are criminals for claiming they deserve one nights fee even though the time stamp on my email clearly shows I cancelled within the time frame. One of the worst frauds that I have ever experienced in that it was not an oversight. They have the audacity to try and fight the written proof I have showing the times

  • 5/5 Justin D. 9 months ago on Google
    I feel at home everytime I visit! Great staff! Very convenient location and very close to the beach.

  • 1/5 Andrei B. 9 months ago on Google
    Not like on picture. Our bathroom had black mold stains, rooms had falling off outlets. Breakfast was so so. Rooms were not cleaned well. I’m not a picky person but when I walk into new room I expect at least it to be mopped and not have dust and sand on the floor. Having to change reservation or cancel remaining nights due to the poor quality of the hotel and not met expectation is close to impossible

  • 3/5 Jesse Robles J. 1 year ago on Google
    Room was clean, breakfast good, good location,always had hot water, but DEFINITELY not GUEST friendly. $75 U.S. dollar daily guest charge . Which is more than the room itself. Which makes zero sense

  • 5/5 Daniel M. 1 year ago on Google
    Not far from the Walled City...This Holiday Inn offers affordable prices along with a nice room and a good breakfast. Don't hesitate to book it.

  • 4/5 Leonard R. 1 year ago on Google
    Well run, friendly staff and a great location. Enjoyed the rooftop pool too. Breakfast buffet was good too.

  • 4/5 Rosa D. 2 years ago on Google
    Had a good time there, the breakfast could be improved, bread doesn't taste fresh, there is no enough hot chocolate or tea for everyone. The floor of the room was a bit dirty.

  • 5/5 Geo T. 1 year ago on Google
    This is an excellent hotel in a great location. Just a block or 2 from the beach. The room are large and clean. The front end service is super good and helpful. They will go out of their way to meet any need you have. The location is super convenient to the beach or the old city. The Uber ride from the old city to this hotel was less then 8000 COP.

  • 5/5 Jeff P. 1 year ago on Google
    Great location! Great restaurants nearby, close to beach! Rooftop pool is awesome. Super friendly hotel staff. Front desk can arrange in room covid test for return. Will be back!

  • 3/5 B Navas (. 1 year ago on Google
    I made this reservation through Rocket Miles and the man at the front desk was rude because of the kind of reservation we had. The room was spacious and super clean. The cleaning staff was always running to make look the rooms tidy. The location is great is on the middle of Bocagrande and you can walk to the walled City like in 20 minutes. But the thing that needs to be improved is the staff.

  • 4/5 Daphnee L. 1 year ago on Google
    Pros: safety was good as you needed a key card for your specific floor to access that floor. Offering towels in the pool area was a nice feature. They allowed us to use the pool even after our check out which was appreciated (as we had a later flight). Many great restaurants nearby. Cons: Never any food for breakfast. The only time I got food during my stay was when I went down at 6AM at the moment it opened and even then there was a lineup. The window in the room was old or dirty (on the outside) so you could barely see through it. Not enough chairs around the pool for the number of people. Finding 2 chairs together would have been a miracle.

  • 3/5 kawtel 2 years ago on Google
    Great hotel, very close to the beach. The scenery from the top level is spectacular with the pool. Very modern and spacious. What I don't like is they don't issue refunds once you book, so be mindful of that when you consider this hotel


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