We picked this hotel as we noticed it was highly rated. Upon arriving, the hotel in general was aesthetically pleasing but this is an honest review about our stay. The rooms weren’t dirty, but not properly cleaned. We noticed a hair ball since we arrived and our room has been “cleaned” everyday, but the hair all remains along with hair strands all over the bathroom area. That wasn’t a MAJOR problem since we know hair strands are hard to clean up .. but the roach we found in the room did it for us. We had a mini flood which isn’t their fault at all. We also noticed that the tables during meals weren’t clean. Reusable plastic cups were used on the rooftop and had stains on them - weren’t clear which felt really gross. Staff was friendly, but overall the stay did not meet expectations.

I really can’t gush enough about this hotel. I needed a place to work remotely, and so I booked a large suite there… and it’s one of the best hotel rooms ever. The suites all had desks, and the Lola suite actually had an amazing separate library with a great workspace. It felt like having my own little house. The staff is lovely, the hotel is gorgeous. I loved the location, it’s a cool neighborhood. The food is outstanding, terrific service with great touches. The rooftop is awesome. The pools are small but it’s got such a cool, lounge vibe with different little areas. I just felt totally cared for during this stay. Can’t wait to return.

The hotel is so beautiful, excellent location. Unfortunately the front desk staff were ignorant. It definitely felt like the check in staff had airs and graces about who should and shouldn't be staying at the place. I won't name individuals but it's such a shame. A wonderful experience spoiled by someone who thinks they work at The Four Seasons or something and made us feel unworthy to be staying at the hotel. It was also strange that aforementioned staff asked if there was anything I wanted to talk about before I had even mentioned anything at checkout. If you like architecture and don't care about feeling welcomed or enjoy homophobic undertones, stay here.

Luxury boutique hotel experience at an excellent price. I stayed here 3 years ago and they have upgraded the hotel since my last visit with more rooms and a beautiful restaurant. They must have the best designer on staff since every room, hallway, and space is so thoughtfully put together. The staff is accommodating and helpful, always ready to assist - they helped us to arrange an in-room COVID test and also call the company until we got our results! We enjoyed lounging poolside and the delicious drinks there, and also ate the arepa each breakfast (so good!). We did the Lola Ritual spa treatment which was fantastic, except I’d only recommend it to guests staying near the spa cabana since we had to walk through the restaurant to shower off in our room. Lastly, the location is in the heart of Getsemani, so you can enjoy all the street partying there while also being a 10 minute walk to the city center and boat pier. All in all, a truly special hotel that I can’t wait to return to.

Great accommodations in the city. There’s a restaurant. The pool and rooftop is perfect for whatever you want to do. Staff is very friendly. Rooms are spacious.

The place has an old world charm. The staff is nice, attentive, friendly. Food is top notch. We had the salmon and burger. Drinks are decent. Location is THE best if you want to be knee deep in culture, close proximity to events, clubs, restaurants and all water tours. We had a blast! Last night here and we miss it already.

If I could give this hotel 6-stars, I would! , Location, food, design, friendly and good looking staff, ambiance, you name it - is excellent! It even smells divine! I am loving my time here and it's officially one of my favorite places to stay. It's top two and it's not number two hehe

Stayed for a couple of days celebrating mom’s bday and it was amazing! The staff was extremely friendly and helpful. The rooms are well equipped and comfy. The thing I loved the most was the location and the peaceful environment. It’s never crowded and it’s near every important tourist place around. A little bit too expensive but in the normal range for the area. Would definitely come back.

Room did not seem clean when we arrived (for example, there was long black hair in the bathroom sink). We had just come from Casa San Agustin so this felt like a huge downgrade. Overall wouldn’t recommend this hotel. We decided to leave a day early.

Gorgeous hotel. Excellent restaurant. I stayed in the master suite which was large and absolutely fabulous! Rooftop pool with bar. This hotel is a gem.

We decided on my wife and I choose this place to celebrate good evening night, but it was the bare scam that I have been able to live here in Cartagena. For the price we imagine that we would spend a great time. Everything was improvised and nothing logistics, they kept us with ridiculous entrances of poor quality and quantity, the grapes of poor quality and without washing. I think that they rather than they charged for the site and not by fulfilling selling a good image. We disappointed and leave a lot to say about a very nice place.

Hotel Casa Lola was the perfect place to kick off our extended honeymoon getaway in Cartagena. A cross between old steam punk, colonial, and Eastern decor with beautiful water streams throughout the incredible labyrinth of the hotel - there was so much to look at and take in at every corner! We thoroughly enjoyed our daily delicious breakfast full of amazing/unique local fruit (+ more), top notch coffee (according to my coffee connoisseur husband) and friendly service - all included with the room, which is the best if you are a budget conscious traveler like myself. :-) The split level rooms with the bed up on the second floor and mirrors all over also made for a one-of-a-kind experience. A major highlight was the rooftop deck with the most incredible views of the city and interesting nooks and crannies galore - it was so quiet up there whenever we made our way on the roof, and we always wondered why more guests/people weren't around enjoying lounging in this hidden gem of a spot! Staying in the heart of Getsemani (a block or so away from the famous Cafe Havana, where we enjoyed a night out of live music and salsa dancing) was such a treat, and the staff were extremely helpful with coordinating drivers from the airport and down to our self-coordinated trip to the Aviary one morning. And of course the neighborhood is a full cultural/art immersion experience - the colors and energy of the nights are one-of-a-kind!

This hotel has lots of potential but unfortunately leaves a lot to be desired with room for improvement. The hotel is decorated beautifully. The location is fine. Our room (4) was quiet. The rooftop is a well curated space. Breakfast was also plentiful and of a good quality - the staff serving breakfast were polite, as were the cleaning staff we encountered. My main issues with the hotel were as follows: • Some of the staff presented as unhappy throughout, in particular those facilitating check in and check out. As the first and last impression of the hotel it would not hurt to expend a bit of energy on a smile. • On our second day we spent roughly 4 hours on the rooftop pool during the day. Unfortunately, there were no staff present on the rooftop to take requests for drinks and food. There was no information on the bar indicating opening hours of the hotel bar. There was a sign that said to call down to make requests but this appeared to only indicate an extension number, not a full number. The hotel website indicates there is an app in which you can make requests but this did not appear to be working. Eventually we left the pool area and hotel to grab drinks and food elsewhere. • The hotel website and information leaflets make reference to happy hour every day of the week. However when we witnessed another customer ask about this he was informed that happy hour only happens Wednesday to Friday. It is unprofessional for happy hour to be marketed in this way if the hotel is not providing such an offer. This false advertisement led to us observing a rather uncomfortable exchange between the customer and the member of the staff on our first night. The member of staff remained polite throughout the exchange but a quality hotel would acknowledge their own mistake and offer the customer a one time discretionary happy hour offer. It is poor form of the hotel to put the member of staff in this position. • WIFI was hit and miss in both our room and on the rooftop. In summary, this is a hotel with so much potential but I would not return in a rush until improvements are made.

Nice hotel in Hetzemany neighbour. Sublime food from the restaurant. The atmosphere was great, as it felt like you were staying in the jungle. I really appreciated the staff very kind and helpful. The plus of this structure: the terrace with absolutely stunning view of the modern part of Cartagena

Incredable, for a hotel of this price setting. A room that has it's door opening in the restaurant where there is constant loud music. No peace an quiet in the room, for almost $ 150 you would at least expect that! A real bummer, avoid this hotel at any cost. Absolute not worth the money!!

Outstanding accomodation and food warning on safety at roof top ..Rick of fall since fences too low. Great food at restaurant with rejuvenated Caribbean classics..wine could be better and served more generously when glass ordered. Amazing museum hotel loaded with genuine antiques

Had a wonderful time staying at this hotel. Once you walk in they give you an introductory drink which tasted really good. Everything is super clean and decorated very nicely. Our room was a bit small but still loved how it looked. We stayed in room 12. One thing I would say, don’t stay here if you aren’t a heavy sleeper and noise bothers you. You hear the noise of people talking and the kitchen and restaurant are literally right next to this room. I really enjoyed the upstairs roof top. It’s really nice and it has two pool areas and a lot of places to sit and relax. Grab a sangria and go for a swim. Their food tasted amazing. Breakfast is included and they have really good choices and comes with a side of fruit. Every single night they gave us a card with a quote and some treats. We loved it. Thank you so much . It makes staying here a bonus tbh. Never had a hotel do that before. Thank you for the amazing service and the house keeping lady always left the room nice and clean. Hotel does have hot water which is always great. They speak Spanish and English. This hotel is closed to the main streets where there’s nearby food, you have the boat port 5 mins away walking, a lovely park which has some cute animals in, and lovely paintings on the walls to take pictures with friends. This is a safe place to stay at for tourist. Overall I would love to stay here again and pick one of their bigger rooms.

From the start of our stay here, I was immediately impressed by this hotel. I brought my wife here for our honeymoon, and as soon as we stepped into the lobby my eyes went everywhere; the interior design and decor are incredible at Casa Lola. You can keep looking around your entire stay, and continue to find new interesting details! Things that make Casa Lola stand out: - Never-ending design details! - Incredible rooftop with two pools, lots of lounge space, and great service from the bar. (Roberto was very helpful!)🏊‍♂️🍸 - The restaurant on site is EXCELLENT. We ended up eating multiple meals here, and every time we commented on how happy we were with the food and drinks.🍛🥩 - Our room was so much fun to be in, and look at; tons of photo opportunities, creative uses of space, and I keep saying it, but the design is just plain fun!🏩 - Air conditioning is strong, kept us cool all night ❄️ - Easy walk to many tourist attractions📸 If you are visiting Cartagena, do yourself a favor and book your stay here!!

Amazing hotel , Fabian and duban, just made our experience the best! , the best hotel in Colombia , you must go there , go to Cartagena just for this hotel 🏝

Lovely experience. Beautiful ambiance. Delicious food. Attentive service and the night we went- live music.

Nice boutique hotel in cartegena. Outside the walled city,but walking distance to the walled city. Nice staff and beautiful setting. Would definitely recommend staying there

We were visiting beautiful Cartagena this past September. We had heard a lot of good things about Casa Lola so we naturally decided to see for ourselves what the fuss was all about. It was really nothing compared to what this beautiful boutique hotel is really like. It is simply spectacular. A lot of people would say it's not in the best location because it is in Getsemaní, the part of the historic Colonial City that's not inside the walls. But to me, this is one of the hotel's best features. Yes, the area is a little rougher around the edges and not as manicured as the "Ciudad Amurallada," but that's what makes it so special, so unique, so authentic. The hotel comprises 2 gorgeous historic houses (one Colonial and one from a later period), that have been completed renovated and decorated with the utmost taste. Just walking around appreciating the art, the decor, the beautiful hallways, patios, and lush vegetation is a complete delight. We stayed in the Master Suite and I can say that I was speechless when we walked in. The room is sooooo beautiful, spacious, with very high ceilings, and a lot of light coming in from indoor gardens that can be seen behind huge glass doors. The shower was one of my favorite features: it is also open like the indoor garden, making you feel like you're taking a shower al fresco. The back of the room is a huge floor-to-ceiling glass wall overlooking a lush backyard. Inside the room, you feel like in a very luxurious room in the middle of a lush, tropical forest. Breakfast was included and delicious. It included eggs at taste, fruit, bread, juice and coffee. My scrambled eggs with ham and cheese were always so tasty and moist... yum! And what can I say about the rooftop... breathtaking! I could just live there! The sunsets, the lounging areas, the small, intimate by very sophisticated rooftop pools, the views... stuff of dreams, really! My only wish would be that the hotel had more spa services/area. Such a beautiful, quaint, high-luxe hotel needs better facilities than just a little area with 2 massage beds. I mentioned this to one of the staff members and he told us that the hotel is working on a larger spa area, potentially with a Turkish bath, sauna and other amenities. If that's true, this hotel would be beyond perfect! I'm really glad we stayed at Casa Lola. I think it is officially my home in Cartagena from now on.

Obsessed. This is one if the cutest, most charming boutique hotels I have ever been to. Fantastic staff, amazing rooftop pools. Can't wait to come here again.

Terrible experience. During our stay there were several rain storms. Unfortunately our room flooded and our items were damaged. We were understanding as the hotel cannot control the weather. However, they offered to refund us for the two nights of our 4 nights as we were displaced to a much smaller room. We were told we would receive a refund in 7 business days. It never happened, I called and emailed for a few months. They kept reassuring me that my refund was on the way. It was a lie, they never had any intention on honoring their word. Rooms were unclean, moist with water dripping from the ceiling. Please stay elsewhere.

We really loved this place. So many benefits: the ambiance is unique and authentic throughout. The location is not smack in the center of tourist central so as such we were forced to walk through parts of town we would not have otherwise found. The breakfast is delicious and the staff each morning and throughout the day were nothing but professional, kind and fun to be around. The rooftop terrance offers two shallow pools and lots of seating so you can almost always find a place to lounge. Plus, the rooftop bar is active (but not boisterous) so you can order food and drink there without having to go back inside. Five stars all day:) Oh the restaurant food? One of the best meals we had throughout our entire travel. Definitely the best ceviche.

This is the best smelling hotel I've ever been to! We were tired from traveling and when we got in and laid down to rest we were greeted by the most delightful fragrance. Our room was so cute too. There was a seating area below and the bed was in a loft area. Outside of the room there were all these lovely courtyards filled with luscious greenery. You never knew if you were inside or outside. We had massages during our stay which were wonderful. The staff was very nice also. Great experience.