1/5 Scotify 3 years ago on Google
Disappointed
so
far.
Just
checked
in
(45
mins
early,
which
was
great).
But
they
had
issues
with
taking
payment
on
my
cards.
They
kept
telling
me
they
were
both
reported
stolen.
I
kept
saying
that
one
of
the
cards
has
this
issue
with
certain
machines,
and
I've
already
called
my
bank
and
they
said
no
issues.
And
never
ever
have
an
issue
with
my
business
card,
which
they
also
tried
on
this
clunky
huge
grey
EFT
machine,
and
said
was
stolen.
I
looked
for
cash.
They
told
me
it
was
316,200
COP.
I
could
only
find
300,000
COP,
and
asked
them
(I'm
here
for
2
nights)
if
it
was
ok
to
pay
them
the
last
16,200
COP
later
today.
They
said
I'm
not
allowed
to
enter
the
room
without
full
payment.
I
found
this
strange,
as
I
had
cash
for
95%
of
my
booking,
and
literally
was
only
a
measly
16,200
COP
short,
and
they
told
me
to
call
my
bank
about
my
cards
again.
I
was
like
"hah?"
I'm
thinking
"seriously?"
Such
bad
customer
service.
The
man
was
very
nice
and
seemed
quite
good
at
his
job,
but
this
was
super
weird
to
me.
I'd
paid
95%
of
my
2
day
booking,
unexpectedly
in
cash.
Like,
why
wouldn't
you
check
me
into
my
room,
let
me
get
myself
together,
considering
I'd
already
settled
for
first
days
payment,
and
almost
all
of
tomorrow
night's
as
well?
Then
I
had
to
ask
them
if
they
had
another
EFT
machine.
(They
never
offered
to
try
another
one).
To
which
they
did,
and
the
payment
was
approved
straight
away,
on
one
of
my
original
cards.
This
whole
time,
there
were
4
Junior
staff
sitting,
lingering,
literally
just
standing
there,
all
within
1
metre
radius,
watching
me
go
through
this
mess
of
a
checkin.
Like
what?
Everyone
knows
when
you're
working
near
a
customer
where
something
is
going
wrong,
like
apparent
(and
false)
stolen
cards,
etc,
an
awkward/private/confidential
issue,
that
you
don't
stand
there
gawking,
unless
you
are
directly
dealing
with
the
customer.
I
had
a
total
audience.
The
maintenance
boy
with
the
blue
shirt,
2
Housekeeping
girls.
I
would
say
it
was
one
of
the
worst
checkins
I've
ever
had.
And
the
person
who
proactively
fixed
the
issue
in
the
end
was
me.
Insisting
on
them
using
a
different
EFT
machine.
And
they
were
flaunting
breaking
covid
rules
right
in
front
of
me.
Now
I'm
upstairs
in
my
horrible
small
room,
that
looks
different
to
all
the
photos
I'd
seen
when
booking.
Super
disappointed.
(Oh!
And
have
checked
back
on
booking
.
com
and
my
confirmation
says
304,200
,
not
316,200!!,
so
the
whole
time
they
were
overcharging)
Total
mess.
Pool
and
rooftop
amazing.
There
is
no
light
on
the
floor
I'm
on,
so
it's
pitch
dark
when
I
try
to
get
from
my
room,
to
the
elevator.
Someone
called
my
room
at
8am
this
morning,
woke
me
up
to
ask
if
I
wanted
my
room
cleaned.
AT
8AM!!!
THIS
IS
THE
WORST
HOTEL
I'VE
EVER
STAYED
AT.
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