1/5 Mark W. 7 months ago on Google
Disappointing
Experience
I
have
to
express
my
disappointment
following
my
recent
visit
to
the
restaurant,
which
did
not
meet
the
standards
of
my
past
visits.
My
party
and
I
arrived
around
1:30
PM,
at
a
time
when
the
restaurant
was
not
overly
crowded,
with
plenty
of
seating
available
for
many
more
patrons
besides
the
few
couples
present.
Upon
entering,
we
were
greeted
and
seated
by
a
staff
member
who
I
could
identify
by
a
distinctive
silver
ball
piercing
under
her
lower
lip.
We
were
placed
near
the
entrance,
somewhat
out
of
sight
from
the
main
dining
area.
Unfortunately,
our
seating
location
seemed
to
result
in
a
lack
of
service,
as
we
waited
for
about
8
minutes
without
being
approached
for
our
orders
or
offered
drinks.
I
eventually
decided
to
inquire
about
the
delay
and
encountered
another
server
who
seemed
genuinely
unaware
of
our
presence
and
quite
embarrassed
by
the
oversight.
It
became
apparent
that
the
initial
staff
member
who
seated
us
was
more
engaged
in
a
conversation
near
the
cashier's
station
with
other
team
members,
neglecting
to
notify
her
colleagues
of
our
arrival
and
seating
location.
I
fondly
remember
times
when
this
restaurant
stood
out
for
its
excellent
service
and
dining
experience.
It
is
disheartening
to
observe
such
a
shift
in
priorities,
where
customer
service
seems
to
have
taken
a
back
seat.
I
hope
the
management
and
owners
consider
this
feedback
seriously,
and
put
in
efforts
to
enhance
the
service
quality,
especially
during
the
Sunday
daytime
shifts.
Maintaining
a
proactive
and
attentive
customer
service
approach
is
key
to
sustaining
a
successful
operation
in
the
bustling
Cartagena
culinary
scene.
I
remain
hopeful
that
with
focused
management
and
dedicated
staff
training,
the
restaurant
can
reclaim
its
previous
status
as
a
favorite
destination
for
both
locals
and
visitors.