i was born here i turned out ok

Hopefully you will not need the services here but we did. The check in and triage for pediatric was very quick and efficient. The facility was clean. The staff professional and compassionate. The cost was a pleasant surprise compared to the exorbitant fees in North America.

Stay Away. This hospital has a well deserved reputation as the final destination for many patients that if treated anywhere else would still be alive today. If you have an emergency go to Nearby Medihelp but if you have the choice, head towards Barranquilla for better options.

Great hospital, foreign friendly. Sometimes get crowded, but that's standard in the city unfortunately.

Ok

This must be the worst hospital in the area. My brother was there in March with a broken leg below the knee. They never updated him on anything. Very few people spoke English. They did not give him adequate pain killers and sometimes did not show up for many hours. If his girlfriend had not been there to look after him he would have been in trouble. When he finally got back to Germany they had to operate him again to fix the mess they have made in Cartagena and then they found bacteria in the wound and in the crews etc they had put in at Bocagrande hospital. He is now (July) still in hospital in Germany - they finally a week ago got rid of the bacteria and he will need a protesis as they had to cut too much bone away. If they had treated him the right way in Nuevo Hospital de Bocagrande it would have turned out differently.

If you speak anything but Spanish, good luck. The only minimally English speaking staff when we arrived was asleep on the desk and had little interest in actually working, that is helping us to translate. Seemed both uninterested and unconcerned - big smile on her face didn't help. When we finally got to see a doctor, he too spoke NO English. I was able to communicate as I had the foresight to use google translate to describe the problem in Spanish. Beyond that answering questions was a matter of charades. They were painfully slow in preparing for and actually catheterizing hubby who was obviously in pain. Next thing I know, he's admitted for observation and they've ordered blood tests, scans and a specialist consult, all this despite my explaining (through a very helpful lady whose husband was a patient) we knew what the problem was, it wasn't new, happens occasionally, we have a specialist appointment at home and we're scheduled to leave within 48 hours. I finally called International SOS, a service for travelers, and their doctor concurred that anything other than catheterization was not immediately necessary. They tried to have a Spanish speaking doctor call but NO ONE ANSWERED THE PHONE. SOS called me back and fortunately the doctor was with us at the time. The SOS doctor was able to get us a discharge. We were asked to wait and finally figured out the delay in being able to leave was having to wait for the billing guy to process us and reconcile against the 300,000 COP deposit required to be seen. Just so you know, you can't refuse service and just walk out. There is a barred door at the front with a guard so if you don't show you've paid the bill, you aren't getting out. When we arrived back at our hotel, it became apparent that the catheter was leaking. The prospect of returning to the hospital was unnerving to say the least. Fortunately for us, the hotel had a nurse on staff who was able to correct the connection problems so we could return as scheduled. The Occidental Hotel Estelar Grand Playa Manzanillo was beyond amazing! They didn't even charge us for the services of the nurse! Upon our return home, hubby went for removal of the catheter and was told that it was a sloppy job that resulted in some bleeding and has been put on antibiotics to prevent infection. In summary, if you speak no Spanish - good luck. And if you suffer more serious complications, pray because they can't even get a simple procedure right.

Horrible service and experience here. Go to MediHelp. It’s right around the corner.

(Translated by Google) Terrible service and management. Security guards with pretenses of power as if they were General Managers of the Hospital. More than 2 hours waiting for attention for a nurse to come out and say: "We can't take care of you here, we don't have ophthalmology." Don't waste your time coming here. (Original) Pésimo servicio y gestión. Guardias de seguridad con ínfulas de poder como si fueran Gerentes Generales del Hospital. Más de 2 horas esperando la atención para que saliera una enfermera y dijera: "Aquí no la podemos atender, no contamos con oftalmología". No pierdan su tiempo en venir aquí.

if i could give 0 i would. Attended the hospital here in 2019 for a kidney infection. They refused me a blanket and pillow, did not check on me nor deliver food or any medications at all. If they did deliver food it would be meat ( i do not eat). They kept me in a corridor for half of the time, refused to take me to the toilet when asked. They kept me in for longer than was required. often i would not be checked on for days. they refused me a shower until my very last night staying there and were so terribly rude and nasty. There was only one nurse who seemed to care or have any interest in the patients.

Just don't. I have been in dirtier hospitals for sure but I have never seen such rude nurses. Their skills are lacking as well. The nurse stuck a used needle with my blood into the bed like it was a pin cushion. Jajaja I speak Spanish so it wasn't a language issue. If it is Something serious I would be on the next flight to Medellin