MEDICAL CENTER LITHOTRIPSY S.A image

MEDICAL CENTER LITHOTRIPSY S.A

Medical center

One of the Worst Reviewed Medical centers in Cartagena


Address

15, esquina con Córdoba Calle 5 #5, Cartagena de Indias, Distrito Turístico Y Cultural, Bolívar, Colombia

Contact

+57 56517100

Rating on Google Maps

2.10 (84 reviews)

Open on Google Maps

Working Hours

  • Sunday: Closed
  • Monday: 7 am to 6 pm
  • Tuesday: 7 am to 6 pm
  • Wednesday: 7 am to 6 pm
  • Thursday: 7 am to 6 pm
  • Friday: 7 am to 6 pm
  • Saturday: 7 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: service (13) answer (12) WhatsApp (10) appointment (10) time (8) atenci (8) attention (7) cita (7) appointments (6) para (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Oxig3narte, Arte, fotografía, A. 1 year ago on Google • 102 reviews
    Let's start by saying that the facilities are in good condition, everything is very clean, the staff is limited to doing their job, they don't treat you well or badly, long faces and it was Monday (I can't imagine a Friday), starting the service Appointments are made through WhatsApp and they leave you approved, they answer you a week later to tell you that when there is an agenda they will schedule you, a week later you have to ask because otherwise they don't give you a reason, they give you a specific time and when you arrive they tell you that an hour later they start calling in order of arrival, the sequence is as follows, time of your appointment 1:40pm, they start calling to find out that you arrived at 2:40pm and wait for them to call you, 3:00pm they call you fill out a form of what are you going to do and wait for the doctor to call you, 3:45pm you come in and your attention lasts less than two minutes, zero empathy nor do they look at you and go to the second floor to be scheduled and continue waiting in line. A whole afternoon for a 2-minute attention. If you go to an appointment, don't believe in the time, be sure and arrive early so that you can be seen among the first. If there is space outside in the parking lot, ask the security guard to open the locks for you if it is closed. Otherwise you have to look for parking in the surroundings.
    4 people found this review helpful 👍

  • 1/5 sindy t. 2 years ago on Google
    (Translated by Google) I've been trying to book an appointment for several days and the attention is terrible, they don't respond to WhatsApp or they just leave it on seen, I approached the service point and they say that they only book appointments through WhatsApp, then? They must improve and not play with people's health (Original) Llevo varios días tratando de apartar una cita y la atención es pésima no responden los WhatsApp o simplemente dejan en visto , me acerque al punto de atención y dicen que solo apartan citas por Whatsapp , entonces? Deben mejorar y no jugar con la salud de las personas
    6 people found this review helpful 👍

  • 1/5 Yanele 2 years ago on Google
    (Translated by Google) They do not answer, that number 6517100 is a lack of respect, terrible attention. It is humanly impossible to communicate by phone. (Original) No contestan, ese número 6517100 es una falta de respeto, pésima atención. Es humanamente imposible comunicarse por teléfono.
    4 people found this review helpful 👍

  • 1/5 Miguel C. 1 year ago on Google
    (Translated by Google) They don't answer the phone - two days trying to get an appointment and they don't even answer the EPS (Original) No contestan el telefono - dos dias tratando de conseguir una cita y ni a la EPS le contestan
    2 people found this review helpful 👍

  • 2/5 Veronica B. 2 years ago on Google
    (Translated by Google) Whoever answers WhatsApp is very bad, I spoke to him and 3 days later he answered and because he was going to send some documents, or education to answer, first I asked why he was communicating again, he gave me an answer about what I was no longer interested in knowing. (Original) Quien responde WhatsApp es de pésima atención, le hable y 3 días después contestó y por que iba enviar unos documentos , ni educación para responder , primero pregunte por qué me volvía a comunicar me dio una respuesta de lo que ya ni me interesaba saber
    1 person found this review helpful 👍

  • 1/5 Wilson B. 1 year ago on Google • 8 reviews
    How difficult it is to contact this Medical Center. For more than an hour I was calling and the answer was: "All operators are busy. Please wait on the line and you will be attended to in a few moments." I gave up. They must still be busy.

  • 1/5 Jairo Iriarte V. 9 months ago on Google • 5 reviews
    Making an appointment by phone is impossible, they never answer. What horrible service. They answered about the time, and gave me an appointment for 7 am; I arrived at 6:30 and at 8:00 am the doctor still had not arrived. A total lack of respect.

  • 1/5 Francisco B. 7 months ago on Google • 4 reviews
    The worst service! Incredible that the health superintendency does nothing about it. They have been abusing patients for years, they don't keep appointments

  • 1/5 Yerlin E. 7 months ago on Google • 3 reviews
    To begin with, the attention to scheduling medical appointments is fatal, by call they do not answer and by WhatsApp they answer the next day and after 9 and 10 hours waiting for a message to schedule a simple appointment. Why provide a service if they are going to provide it poorly. If that's how it is, starting out, I don't want to be able to imagine what the customer service is like being in their own facilities. Everything influences having a good experience in a place and from the beginning I did not feel comfortable with the entity.

  • 1/5 HERNANDO B. 1 year ago on Google • 3 reviews
    It is incredible that it is an IPS that it is not possible to have an appointment, they never answer and it is supposed to be for prepaid medicine...bad service...bad service...incredible that if it is that difficult to have an appointment, what will the attention be like? checking the comments, nothing good... it's a shame there aren't more providers of this type of service... I've been trying to get a response for 1 hour and 45 minutes and nothing

  • 1/5 WILMER JOVANNY HERRERA P. 1 year ago on Google
    Este centro médico es lo peor que existe en cuanto a atención al paciente, como es posible que uno llegue a la cita y lo atiendan 3 horas después de la hora de atención Eso es el colmo

  • 1/5 Gilberth Miguel Linero A. 2 years ago on Google
    (Translated by Google) Terrible attention to save appointments (Original) Pesima atencion para apartar citas

  • 1/5 Reynaldo Diaz C. 3 years ago on Google
    Pesimo servicio, tienen teléfonos que nunca contestan y el WhatsApp tampoco, perdí toda una mañana porque no confirmaron una cita y me asignaron un medico nuevo siendo que me venía atendiendo otro médico. La atención al usuario es perversa y los funcionarios de recepción no resuelven nada. Ni con medicina prepagada ni poliza la atención es buena. Lo obligan a uno a ir presencialmente para corroborar información que puede ser confirmada via WhatsApp como así lo indican. Los teléfonos todos bloqueados y no disponibles. Que horror!!!!

  • 1/5 Leslie G. 2 years ago on Google
    (Translated by Google) The waiting time is very long. Patients are summoned within an hour, but doctors arrive a long time later. Patients' time must be respected. (Original) El tiempo de espera es muy largo. Los pacientes son citados a una hora, pero los médicos llegan mucho tiempo después. El tiempo de los pacientes, se debe respetar.

  • 1/5 Sergio Andrés Murillo M. 1 year ago on Google
    Tardan una eternidad en llamarte. Te citan a las 3:00 llegas a las 2:45 para que te atiendan rápido y terminan por atenderte a las 5:30 una porquería la verdad!

  • 1/5 Sergio B. 1 year ago on Google
    Pésimo servicio, llevo dos semanas con una orden se cirugía pediátrica, y a la fecha no he podido agendar me responden el WhatsApp pidiendome datos y no responden masss.

  • 1/5 Mara M. 2 years ago on Google
    (Translated by Google) Some time ago they sent me to that place, and today again, and their terrible service has not changed, beginning why it is impossible to communicate by phone. (Original) Hace tiempo me mandaron a ese lugar, y hoy de nuevo, y no ha cambiado su pésimo servicio, iniciando por qué es imposible comunicarse por teléfono.

  • 1/5 CARLO ALVERTO SANDOVAL T. 1 year ago on Google
    (Translated by Google) Terrible and service I have 50 minutes waiting for the operators to respond I sucked and hung up (Original) Pésimo e servicio tengo 50 minutos esperando a que respondan los operadores Me mame i colgué

  • 1/5 Leonardo Gomez P. 2 years ago on Google
    (Translated by Google) They could give me the wasap number to book appointments (Original) Me podrían regalar el número de wasap para apartar citas

  • 1/5 Verónica E. 1 year ago on Google
    Pésimo servicio. Asiste uno a la cita a la hora informada y debe soportar esperas de dos y tres horas.

  • 1/5 Martello M. 1 year ago on Google
    Cansado de llenar y nunca contestan el teléfono, horas con la contestadora esperando llevo más de una semana tratando de sacar una cita.

  • 1/5 Paola Cuartas S. 1 year ago on Google
    Sinceramente tienen un pésimo servicio, no hay ningún tipo de respeto por los pacientes. Sin importar que la cita o la operación sea para niños tienen el descaro de programar una hora y cuando llegas te dicen que debes esperar que tienen 22 pacientes delante del suyo. ES MALO REMALO no merecen ni una estrella

  • 1/5 Aldair U. 10 months ago on Google • 2 reviews
    I have been waiting for a surgery for hours, without eating for approximately 24 hours, almost completed and they do not attend to me, what a rubbish service, the same thing happened to all the patients, since 2:30 PM I have been here without eating a day before since 10 PM, it's 6:05 PM and there are patients in channeling even without surgery.

  • 1/5 D.C J. 8 months ago on Google • 2 reviews
    Truly, this medical center is the worst, they do not respect appointments since they never respond to schedule, and if you plan to come here, plan to lose a whole day since not even the doctors keep them, they treat you up to 4 hours late and yes It's not worse, the reception service seems like super-gyro cageras. I really don't give it a lower rating because I can't but my experience was terrible

  • 1/5 Lourdes M. 6 months ago on Google • 1 review
    There is in that entity a certain Dr. Ronal Pérez Miranda who, more than a urologist, is a jerk, a fool who does not know the respect or education with which patients should be treated.

  • 2/5 Alejandro Correa M. 3 months ago on Google • 1 review New
    What a problem, I'm trying to schedule a medical appointment and they don't answer the phone.


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