(Translated by Google) The worst service. There is no organization or a clear source of information within the IPS. The phone is not working. (Original) El peor servicio. No hay organización ni una fuente de información clara dentro de la IPS. El teléfono no sirve.

Poor attention, few doctors and they never do covid tests at home, my father died due to lack of an early diagnosis.

Escape from this EPS they were killing me with their obstacles in the service, they never had an agenda for a specialist. Don't wait for your health to decline, change yourself.

New Eps Headquarters - Pedro de Heredia Appointments for general medicine, specialists, procedures, and laboratories are offered on the third floor. You can make medical appointments by phone located in the main room. Physiotherapy service is also offered.

They don't care about the well-being of the members, they keep people out of the sun, the complaints are given to the coordinators and they don't care, to get vaccinated you have to have 7 hours, what a horror.

I wish I could give it 0 stars, it is the worst EPS in the world, there are obstacles for everything, for appointments, for laboratories, they keep rescheduling appointments without prior notice, specialist care is delayed. My mother is diabetic and they ordered a glucose load test, unfortunately on that occasion she attended alone and had it performed, obviously this upset her health, she almost went into a diabetic coma due to the ineptitude of this EPS. It took a lot of effort to stabilize her again, we had infected people at home and we requested the test for her in June 2021 but we are all waiting for it. It is the biggest piece of crap, the most corrupt, the most disrespectful Eps that exists, no wonder Petro wants to close them!!!

(Translated by Google) They do not answer the phones and I need an urgent appointment (Original) No contestan los teléfonos y necesito una cita urgente

(Translated by Google) Very good service (Original) Muy buen servicio

They do not answer the phones to schedule appointments, very poor service, there is no clear information, this is delegated to the security guards, which is not their mission. It would be good to sue them.

For me, as a user of the new EPS, everything has gone well for me. Everything is agile and they provide a good service. The procedures are not delayed and they have very good human quality. I am very happy. God bless you and I hope you continue working with love and good service.

Good morning everyone, in reality my opinion has to do with a bad perception of the service, I called to request an appointment and since they answered they wanted to hang up the call, the "collaborator" told me to concentrate because I asked her for the favor of repeating the assigned appointment time... How about this.

If your life depends on this IP you are dead. I went for an appointment, they canceled it without warning and scheduled it for a month later, then I went for therapy and they scheduled it for 2 months after the appointment.

Truly, as some patients (users) say, about this service; I have had inconveniences such as calls, especially for laboratory tests, when one is at the EPS, the waiting times are unbearable. What I see as good is when the doctor already treats you, they are very prepared people. Logically....I imagine there will be some exceptions. This is my way of rating the service, there is a lack of organization to improve everyone.