I have been trying to call 6724263 for three days to make an appointment and I haven't been able to do anything, the call goes to the mailbox and when they answer they hang up the phone. The truth is that there is a lack of respect for the user. If you are calling it is because the service is needed. Super bad service, leaves a lot to say about the type of medical institution they represent.

I join the many bad comments, I have spent long periods glued to the phone calling to make an appointment and no, they do not answer.

The Place does not comply with biosafety protocols. The attention is poor. I do not recommend to anybody.

(Translated by Google) Terrible telephone service, they do not answer and if they answer they close the call. What a lack of respect for users. (Original) Pésima atención telefónica, no responden y si responden te cierran la llamada. Que falta de respeto con los usuarios.

No se dignan a contestar el telefono, y una sola linea para citas,inquietudes, etc, el colmo que mal servicio. Ah y de ñapa con la maqina de TAC dañada y no quieren enviar a los pacientes a otro sitio , viendo que necesitan ese examen con prontitud, tocara pasar queja a super salud .

Muy mal servicio, dese que entramos se evidencia la mala organización, no logro entender si tú agendas una cita con anticipación porque el día de la cita no te atiende de acuerdo a lo agendado y es más demorado el proceso de confirmar que pésimo servicio se les está brindando a los usuarios

(Translated by Google) Nobody is picking up the phone (Original) No contestan el telefono

I waiked in with a severe and serious eye condition, after a discussion with the doctor explaining my symptoms and the probablilty of the disease,.there was no diagnostic testing performed to confirm the proper diagnosis of my eye disease .Furthermore the doctor prescribes different types of medications that treat different eye disorders with no explanation what each medicine treats, after spending alot of time and effort purchasing the prescribed medications, I went home and spent hours educating myself on what medications would treat my severe eye condition. The doctor was uneducated on what medications I really needed to effectively treat my condition .I would not reccommend this clinic.

Very slow attention, delays in consultation up to 3 hours, even as a prepaid user.

Pésimo servicio para apartar citas y en ocasiones son con largas esperas, cuando no tienes una prepagada o vas particular.

(Translated by Google) Good afternoon, I have been trying to communicate with the clinic for 2 days. To line 6724263 and nothing. What other contact do they have, they are so kind where you can call and they answer (Original) Buenas tardes llevo 2 dias tratando de comunicarme con la clinica. A la linea 6724263 y nada. Que otra contacto tienen son tan amables donde se puede llamar y qie respondan

Es una constante falta de ética profesional de los médicos especialistas en vision que atienden en esta clínica (oftalmología) y además tienen monopolizado la cuidad de Cartagena porque de todas las eps reciben pacientes para hacerlos esperar por horas y además no realiza el seguimiento el médico titular sino que son practicantes que van cambiando de manera que mandan a hacer los mismos exámenes varias veces entre uno y otro médico. Es lo peor.

Citas demasiado lejos las dan lejos como para no atender los pacientes aparte de eso no tienen ningún medio para recordarte una cita que dan en más de 30 días......

(Translated by Google) They don't keep the appointments they give, The ophthalmologist Amalín Barón fails to keep appointments and cares little. They have no respect for the patient. Clinic not recommended. They must also act in the operating room. (Original) No cumplen las citas que dan, La oftalmóloga Amalín Barón incumple las citas y poco le importa. No tienen ningún respeto por el paciente. Clínica no recomendable. Así mismo deben actuar en el quirófano.

(Translated by Google) Somewhat crowded, but the atmosphere is calm. They call patients in advance for the application of medications typical of the procedures, which generates more congestion. (Original) Algo lleno, pero el ambiente es tranquilo. Citan a los pacientes con anticipación para aplicación de medicamentos propios de los procedimientos lo que genera más congestión.

(Translated by Google) There are excellent specialists and the attention is very good The only bad thing is that you have to wait 3 months after the service for the next appointment (Original) Hay excelentes especialistas y es muy buena la atención Lo único malo es que hay que esperar después de la atención 3 meses para la próxima cita

Tiene buenos servicios médicos.Sus locación es muy buena, y como toda entidad de salud, con bastante congestión en la atención al usuario.

(Translated by Google) When they correct the impasses that they are presenting and that are of vital importance for the users, I will be able to give an objective opinion! (Original) Cuando corrijan los impases que están presentando y que son de vital importancia para los usuarios, podré opinar objetivamente!

Pessima atencion por parte de la secretaria en el piso 5 Ojo ella es muy prepotente, ignorante y rústica no puedo recomendar a nadie este servicio

(Translated by Google) All the administrative part, they are a mediocre party. (Original) Toda la parte administrativa, son una partida de mediocres.

Parece que contratan a la persona encargada por las llamadas para un mes, hace tres meses no salía la llamada, hace mes y medio llame y salió la llamada, ahora llamo nuevamente y no sale. Que tanto puede costar contratar personal para esa labor? y... que mala imagen le da a la clínica Oftalmológica de cartagena esta barrera de acceso al servicio de salud.

(Translated by Google) Very good service and very friendly (Original) Muy buena atencion y muy amables

Bad customer service, they never have an agenda, the doctor is never there, and when you arrive for the appointment about 3 minutes late, the receptionists have bad customer service, they should improve this service because if there are no patients, how are they going to work, call phone to file my complaint and they threw the phone at me, more than the patient is an elderly lady and I urgently needed this appointment where are the values, and the ethics of each one, my God please train those receptionists to They can provide good services to members, terrible service, I do not recommend it.

Terrible service, the secretaries are rude and when you call to make an appointment they hang up on you. In addition, they never attend to you on time, you always have to wait 3 to 4 hours to be attended to.

Terrible service, honestly, I've been calling for an appointment with Ophthalmology for a while and they don't give me anything and they don't answer the phone numbers, nor the emails, so how do they want us to make an appointment if no customer service channel works?

THE WORST CUSTOMER SERVICE THAT EXISTS IN THE WORLD. They schedule patients and see them three and four hours after the appointment. Those who activate the appointments are rude, unkind and despotic people, taking into account that 90% of the patients are older adults with serious physical impairments. Animals do better in veterinary clinics than people looking to improve their visual health in this clinic. Someone take pity on the elderly so that they open another clinic with better care that is in the city of Cartagena. TERRIBLE CLINIC

The receptionists are not friendly and it takes a long time to make an appointment