1/5 Ariana A. 2 years ago on Google • 48 reviews
Reviews
It
is
not
a
clean
restaurant,
staff
are
not
really
friendly
or
professional,
and
they
do
not
follow
the
Covid
protocol.
At
the
main
entrance,
they
have
an
empty
bottle
to
desinfect
your
hands
and
do
not
fill
it
in
spite
that
I
asked
for.
The
tables
are
dirty,
and
as
the
place
is
dark,
people
don’t
see
it
and
end
up
eating
there;
they
wipe
some
tables
just
when
they
are
obviously
dirty,
but
just
with
a
wet
dirty
cloth
(no
alcohol
or
soap),
they
permit
people
to
enter
the
restaurant
without
wearing
a
mask,
seated
close
to
each
other
and
don’t
even
wash
their
hands.
The
music
was
stressful
and
loud.
Yesterday,
we
waited
for
one
hour
for
our
meal
which
never
arrived
before
we
left
while
others
who
came
after
us,
got
their
meals
first.
I
complained
and
there
were
was
no
apology,
the
employees
including
the
cashier,
are
unfriendly
and
careless.
We
ended
up
paying
for
the
natural
lemonade
$7.000.
We
left
with
no
meal
and
upset
for
the
bad
service
but
were
very
happy
because
we
found
another
restaurant
were
staff
were
trained
to
treat
the
clients
with
respect
and
professionalism.
Oh,
and
they
provide
a
receipt
when
one
pays
for
the
meals
(we
went
there
twice
and
there
were
no
receipts).
If
you
are
seeking
a
bright,
clean,
Covid
protocols
in
place,
relaxing,
restaurant
with
friendly
and
well
trained
staff
Restaurante
Punto
Tropical
is
NOT
the
place
to
go…..Cartagena
has
many
other
options
available
to
you.
1 person found this review helpful 👍