1/5 Liz S. 4 years ago on Google • 5 reviews
NOT
recommended
for
meals
and/or
big
groups
We
had
a
reservation
for
~85
people.
It
was
a
train
wreck.
When
we
arrived,
we
requested
water
for
everyone.
It
took
over
an
hour
to
get
water
to
everyone,
and
when
they
did
deliver
water,
they
put
a
few
bottles
on
the
table
for
everyone
to
split,
but
never
brought
glasses
with
ice.
Our
team
ended
up
helping
the
wait
staff
deliver
the
water,
glasses
of
ice,
and
the
drinks.
Our
contract
included
an
app,
an
entree
and
a
dessert.
Water,
drinks
and
appetizers
took
almost
2
hours
to
be
totally
delivered,
and
it
was
mediocre
at
best.
Some
of
the
food
was
still
frozen
in
the
middle,
and
most
of
it
was
room
temperature.
At
the
2.5
hour
mark
we
had
to
start
prepping
to
leave
with
the
buses,
and
we
requested
that
they
cancel
dessert
and
take
it
off
our
bill.
They
refused
saying
that
we
booked
a
package
and
they
couldn't
discount
any
of
the
food,
but
would
remove
the
service
charge.
For
an
hour
we
spoke
to
Marcela,
who
brought
in
Rafael,
and
then
another
woman
came
over
and
also
started
arguing
with
us.
After
an
hour
of
them
changing
what
they
were
going
to
do
for
us,
it
was
no
longer
worth
the
effort
so
we
paid
for
all
of
the
food,
including
food
that
was
never
delivered,
and
50%
of
the
service
charge.
Ultimately,
when
we
called
to
book
a
big
group
for
dinner
and
a
show
they
should
have
told
us
they
are
not
set
up
to
handle
it.
I
hate
that
they
took
the
incompetency
of
management
out
of
the
server's
tips.
This
was
a
truly
terrible
experience.
