1/5 Brandon Meyer D. 2 years ago on Google
I
don't
think
I've
ever
had
a
worse
hotel
experience.
Iâm
a
semi-frequent
Sofitel
customer
and
I
don't
plan
on
staying
at
a
Sofitel
again
after
this
experience.
We
booked
four
hotel
rooms
for
two
nights,
and
were
contemplating
extending
our
stay
depending
on
our
experience
at
the
hotel.
Needless
to
say,
we
did
not
extend.
The
problems
began
at
check-in,
at
check-in
they
offered
to
upgrade
one
of
our
rooms
and
when
we
got
to
the
room
there
was
no
upgrade.
From
there,
we
went
to
dinner.
There
was
one
other
table
of
customers
at
dinner,
yet
it
took
two
hours
to
receive
our
main
courses.
We
ordered
three
steaks
(2
medium
well,
one
medium)
all
were
served
close
to
raw.
We
sent
the
three
steaks
back
and
they
were
returned
overdone
on
the
outside
and
very
rare
on
the
inside.
The
quality
of
the
food
was
dismal.
Not
dismal
for
a
supposedly
4-5
star
hotels,
but
dismal
full
stop.
Later
that
evening
we
also
book
a
massage
for
two
which
is
to
take
place
the
next
day
at
6
PM.
The
next
day,
we
are
away
from
the
hotel
for
the
entire
day
(boating)
and
return
in
time
for
our
massages.
At
6
PM
we
show
up
for
our
massages
and
we
are
told
that
they
only
have
room
for
one
person
to
be
massaged;
despite
the
reservation
being
for
two.
After
the
Spa
attendant
is
unable
to
provide
any
remedy,
we
speak
to
the
hotel
manager.
He
offers
a
50%
discount
on
a
massage
the
next
day,
and
tells
us
that
because
of
our
other
issues,
he
will
offer
us
a
discount/comps
at
check-out.
Later
that
day
at
dinner,
we
try
the
Asian
restaurant
on
the
property.
Somehow
it
was
even
worse
than
the
restaurant
we
ate
at
the
night
before.
Not
only
does
the
meal
take
even
longer,
but
we
are
served
undercooked
salmon,
bleeding
lamb,
and
RAW
chicken.
We
have
to
send
the
lamb
back
three
times
for
it
to
be
cooked
enough
so
the
plate
isn't
bloody,
the
salmon
is
close
to
raw
in
the
middle,
and
the
chicken
was
completely
raw
on
the
inside
(see
photo).
CAUTION:
SALMONELLA.
Oh,
plus
the
rest
of
the
food
was
awful.
On
top
of
that
when
we
receive
the
bill,
we
are
charged
for
a
dish
we
didn't
order.
We
also
check
out
the
rooftop
bar
where
sushi
is
served.
Fortunately,
we
didn't
risk
it
after
seeing
that
the
raw
fish
is
kept
in
a
non-cooled
environment
at
room
temperature.
At
check-out,
things
got
even
worse.
The
hotel
manager
supposedly
isn't
there
and
hasn't
done
anything
to
adjust
the
bills
despite
telling
us
he
would.
On
top
of
that,
the
bills
are
completely
wrong.
Double
charging
for
meals,
charging
for
more
massages
than
we
had,
all
sorts
of
strange
charges.
We
request
to
speak
to
the
manager
and
the
restaurant
manager
comes
out
and
begins
arguing
with
us
and
even
has
the
gall
to
tell
us
that
the
photo
of
the
raw
chicken
must've
been
photoshopped;
can
you
believe
that!
The
restaurant
manager;
Ari
gets
visibly
angry
and
makes
several
comments
that
could
be
perceived
as
threatening
("you'll
never
forget
me"
etc).
Also
when
checking
out,
we
speak
to
a
couple
that
are
checking
out
early
since
they
got
food
poisoning
their
first
night
there.
We
aren't
surprised.
My
family
and
I
have
spent
tens
of
thousands
of
$'s
at
Sofitelâs
and
don't
plan
on
ever
staying
at
one
after
this
experience.
We've
escalated
our
complaint
to
Sofitel
corporate
and
plan
on
filing
a
complaint
with
the
Colombian
ministry
of
health.
In
terms
of
the
good:
The
hotel
is
new,
the
rooms
are
modern
and
good
value
for
the
price,
the
pool
isn't
heated
but
is
fine,
the
chocolate
mousse
is
very
good.
But,
all
in
all,
STAY
AWAY.
Don't
make
the
same
mistake
we
did.
3 people found this review helpful đ