La Santa Guadalupe Cartagena - Centro Histórico image

La Santa Guadalupe Cartagena - Centro Histórico

Restaurant Mexican restaurant

😠 Such a shame that the restaurant ambience does not match the food which is the main reason we go to restaurants. It has a great interior, but the service is extremely extremely slow and the food is horrible. They focus more on the presentation rather than the food itself. We were a party of 10 so we... People often mention service, great, good, restaurant, music, super,


Address

Playa de la Artilleria #36-38 2, El Centro, Cartagena de Indias, Provincia de Cartagena, Bolívar, Colombia

Website

www.lasantaguadalupe.com

Contact

+57 300 8520482

Rating on Google Maps

4.10 (279 reviews)

Open on Google Maps

Working Hours

  • Saturday: 12 pm to 2 am
  • Sunday: 12 pm to 2 am
  • Monday: 4 pm to 12 am
  • Tuesday: 12 am to 12 pm, 4 pm to 12 am
  • Wednesday: 12 am to 12 pm, 4 pm to 12 am
  • Thursday: 12 am to 12 pm, 4 pm to 12 am
  • Friday: 12 am to 12 pm, 4 pm to 2 am

Featured Reviews


Frequently mentioned in reviews: service (13) great (10) good (9) restaurant (8) music (6) super (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 A R. 1 year ago on Google
    Such a shame that the restaurant ambience does not match the food which is the main reason we go to restaurants. It has a great interior, but the service is extremely extremely slow and the food is horrible. They focus more on the presentation rather than the food itself. We were a party of 10 so we did order a variety of dishes and really none of the dishes amazed us and some were just outright unacceptable for the prices we paid. Also, we spent more time waiting than eating. The drinks took unusually long to arrive as well. Never in my life we’ve had to constantly track down the servers to ask them the status of our food/drinks and how much longer we have to wait. I actually felt bad for the servers because they tried their best, but something must have been going on with the kitchen staff / management. There were no excuses since it was dinner time on a Monday and the restaurant still had some empty tables. By the time we finished up, we were the last ones there and still one person from our party did not receive their food. How is that possible in an empty restaurant? We had to cancel their order and just get the check at that point. Cartagena has so many better options, look elsewhere.
    3 people found this review helpful 👍

  • 1/5 Biker B. 1 year ago on Google
    Party of 3 sat to dine in the 1st persons meal, which was Lamb arrived cold. The 2nd persons meal which was (Salmon) tasty but arrived Luke warm unfortunately. The 3rd persons meal Steak arrived 21 minutes after, the initial meals were served. Unacceptable I had a higher level of service expectation, based on the price and Restaurant's presentation. I confronted our server asked why the 3rd meal arrived 21 minutes later, he shrugged his shoulders and said sorry. Our server failed to check in on our table to see if there was anything we needed during the course of the night. Did I mention the restaurant was only at 35% capacity? We had to complain to even receive our bill, it's as if he disappeared in the kitchen.
    2 people found this review helpful 👍

  • 1/5 Juan M. 1 year ago on Google
    Extremely slow, overpriced, and the food is just meh. We were a group of six and ordered all of our meals at the same time. Yet, the food was not served all together (more than 20mins between the arrival of the different orders). AND, after waiting for more than 1.5h, they told us that they had forgotten two of the six orders (we were all native Spanish speakers so this was not a miscommunication issue). Therefore, two of our friends could not eat at all, and we had to cancel their orders and go to a different restaurant. On the other hand, the only remarkable thing about the food and drinks was how overpriced they were. Definitely not worth it. Do not waste any of your nights in Cartagena at this place. Go somewhere else.
    2 people found this review helpful 👍

  • 1/5 Tom K. 1 year ago on Google
    One of the worst meals I’ve ever had. Avoid this place. The service was bad but the food was truly atrocious. The grilled corn on the cob came out so cold it was inedible - I think they must preheat it and then microwave it? But rather than apologise, the restaurant tried to insist it was fine and we had to fight to have it taken off the bill. The meat was very tough and the tortilla chips were very stale. Add in the terrible slow and unfriendly service, the too loud music, and the high prices, and it was all round one of the worst meals we’ve ever had.
    2 people found this review helpful 👍

  • 5/5 Anne L. 2 years ago on Google
    Great Mexican restaurant in the old city! The guacamole was delicious and service was incredible! Isabela and Alfonso were especially great!
    1 person found this review helpful 👍

  • 5/5 Maryori S. 1 year ago on Google
    Nachos Mix Nice place!! Good MX food and nice people👌🏻
    1 person found this review helpful 👍

  • 2/5 Ronald J. 10 months ago on Google
    Beautiful building, awesome staff but the food absolutely sucks. We ordered 4 different things off the menu and all were nearly uneaten. I don't know what type of Mexican fusion food this is but they need a Mexican chef to come in and revamp the entire menu. Drinks are great, upstairs bar is very nice but wow!!!!
    1 person found this review helpful 👍

  • 1/5 Mathilde B. 1 year ago on Google
    Absolute disaster! Had to wait 50mins for COLD STARTERS only to be told there was none available and we should choose something else. EXCUSE ME? We left so quick after that. Absolutely unacceptable!
    1 person found this review helpful 👍

  • 1/5 Ryan G. 2 years ago on Google
    Service was absolutely terrible! I wasn't in the mood for alcohol but was forced to order a beer because they don't serve any non-alcoholic beverages on the roof terrace. What a discriminatory policy! I would totally understand if we were to solely order a water or soda and enjoy the views free of charge but I also ordered two main dishes that were valued at $25 USD. What was worse was that the server then managed to spill 30% of the beer I didn't want on the table without offering me another one. There's a reason to avoid this place. Actually, many reasons.
    1 person found this review helpful 👍

  • 5/5 Lester Cardoso Bermudez (. 1 year ago on Google
    Ambience and decorations are excellent, food exquisite, the guacamole with tortilla chips is different than traditional but delicious.

  • 1/5 Shanta P. 8 months ago on Google
    Received the check and converted Colombian pesos into USD. My total was $99.17 in USD. Several employees tried to tell me they use a much cheaper conversion rate inside of the restaurant than that of the entire country. Instead of $99.17, they told me my total was $380 USD. When I challenged that the young lady threatened to call the police. I told her to call them. The conversion rate literally changed 5 times in a 7 minute span. At that point another employee intervened and confirmed I was right. Downright shady individuals.

  • 4/5 Ruth G. 2 months ago on Google New
    Be prepared for being continually approached to buy things. This happens because of the cruise ships docking, people with limited time to purchase and appreciate the atmosphere.

  • 5/5 Michael C. 6 months ago on Google
    We went early around 8pm and we were the only people in the downstairs area. It was very calm and service was very fast and excellent. We ordered the nachos appetizer, the Al pastor tacos, and the Arrachera tacos. Everything came out quick and hot. The nachos were very good and the tacos were good too. I saw some bad reviews on here but we had a great experience as a group of four and no issues with the bill, service, or food. Maybe don’t try to pay in dollars and come earlier if you want to get the best dining experience.

  • 4/5 FDW 7 months ago on Google
    Second place that I ate here in Cartagena. I enjoyed it. They also make a pretty decent old fashioned. The rooftop was really nice. Not for huge crowds though. I’d return.

  • 5/5 Frank G. 1 year ago on Google
    Food was delicious, great customer service. And great location.

  • 5/5 German D Barros F. 1 year ago on Google
    Excelent mexican food, very good music and live performance

  • 1/5 Vignesh T. 1 year ago on Google
    One of the most dismal dining experiences I’ve ever had… The service here has to have broken a record for how slow it was. Our food took over an hour and a half just to come out, and to make matters worse, the enchiladas we ordered only came in pairs of two and were incredibly tiny. The music was blaring and made it very difficult to enjoy our meals.

  • 1/5 Ben M. 1 year ago on Google
    Unfortunately the experience was not up to my standard that resembles good service. They spilled the greasy juice from the tacos all over my pants and legs when bringing the dish to the table. As a tourist on an adventure, nothing worse could happen after that. Instead of apologizing or comping a beer or menu item they brought me a dessert I couldn't eat. The service is as good as the horse droppings on the street. My children also strongly disliked the food they had. One star for good salsa.

  • 5/5 Catherine C. 1 year ago on Google
    La comida tiene un sabor estupendo. El servicio es un poco demorado, precios altos.

  • 5/5 Riki B. 2 years ago on Google
    (Translated by Google) If you want to see the sunset, you don't have to go to Cafe del Mar, you have to come here. A super great rooftop bar diagonally opposite. Great food, brilliant cocktails, very nice staff and great views of the sea. 100 percent recommended, try the guacamole👍🤗 (Original) Wenn ihr den Sonnenuntergang sehen möchtet, müsst ihr nicht ins Cafe del Mar gehen, sondern hier her. Eine super tolle Rooftop Bar schräg gegenüber. Tolles Essen, geniale Cocktails, sehr nettes Personal und tolle Aussicht auf das Meer. 100 Prozent zu empfehlen, probiert die Guacamole👍🤗

  • 5/5 Armando M. 2 years ago on Google
    (Translated by Google) A unique experience in Mexican cuisine and cocktails, 1000% recommended, excellent service! (Original) Una experiencia única en gastronomía mexicana y Coctelería, recomendado al 1000%, la atención excelente!

  • 5/5 Mabel I. 2 years ago on Google
    (Translated by Google) Great atmosphere to share, super delicious food, super special attention, the music is according to the place. Recommended to live a 100% Mexican experience. Besides they have a roof top where they have the best view of the sunset, spectacular to have some good drinks and some exquisite cocktails. (Original) Gran ambiente para compartir, la comida super deliciosa, la atención super especial, la música va acorde al sitio. Recomendado para vivir una experiencia 100% mexicana. Aparte tienen un roof top donde tienen la mejor vista del atardecer, espectacular para tomarse unos buenos tragos y unos exquisitos coctelitos

  • 4/5 Jeison F. 2 years ago on Google
    (Translated by Google) Very good food, great cocktails and sodas. The price seemed a bit high to me. I had the feeling that it was the same food that they serve at their headquarters in La Serrezuela, but a little more expensive. The site is quite large and there is live music. The service seemed normal to me, I have had better experiences. (Original) Muy buena comida, excelentes cócteles y sodas. El precio me pareció un poco alto. Tuve la sensación de que era la misma comida que sirven en su sede de la serrezuela, pero un poco más cara. El sitio es bastante amplio y hay música en vivo. El servicio me pareció normal, he tenido mejores experiencias.

  • 4/5 cesar “Cesar MC Carriers” t. 1 year ago on Google
    Really good food , amazing live music everything is great just one thing , too hot , not enough AC .


Call +57 300 8520482 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Spirits
    • ✓️ Cocktails
    • ✓️ Small plates
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✓️ Wheelchair-accessible seating
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeaway
    • ✓️ Outdoor seating

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