I recently had a very disappointing experience with Kindbody fertility clinic that I cannot in good conscience recommend. Unfortunately, they gave me the wrong measurement of medication during my treatment which led to a lot of complications and stress. Despite all the issues, we were able to proceed with one embryo for transfer. On the day of the transfer, however, things went from bad to worse. The clinic staff were unable to identify which embryo was ours because they had some unlabeled embryos in their storage. This was extremely frustrating and concerning, and left us feeling very uncertain about the entire process. Overall, I was extremely dissatisfied with the services provided by this clinic. The mistakes they made during my treatment caused unnecessary stress and anxiety, and their inability to properly label and identify the embryos only added to our frustration. I strongly advise others to consider other options before entrusting their fertility treatments to this clinic.

Kindbody (Atlanta) has been the worst decision I ever made in regards to my fertility treatment. You are not a person through this program; you are a number and easily forgotten. To begin, my treatment with Kindbody was dictated by my insurance provider therefore I had no other options aside from full self pay. Fertility treatment is a very delicate and sensitive process that requires kind, ORGANIZED, quality communication, and professional staff. Kindbody is not that place. I currently live 300 miles from Kindbody facility therefore I have to travel for appointments. (The things one will do to have a child, which is supposed to be a beautiful experience). Kindbody did not inform us that they were required by our insurance to obtain remote options, that were local to us for routine scans, therefore we traveled over 4,000 miles to obtain services over a 6 month period. Once the revelation was obtained (after 2 unsuccessful FETs) they scheduled me with a local provider. The day of my time sensitive scan we found out they could not complete the cycle scan at the facility Kindbody located. Unfortunately, Kindbody did not confirm this prior to my referral. Everything with fertility is time sensitive therefore this was discouraging. Last minute I was able to obtain scan through my OBGYN - one would think that is it. I sat at my OBGYN and witnessed the fax be sent to Kindbody and confirmed it was successful prior to my departure. Following my appointment at 10:30 I messaged Kindbody to notify them my scan was complete and I will be expecting a call with directions regarding my medications (that I should begin that night). Typically, Kindbody request they have till 7:00 PM to contact patients with medications instructions. I did not hear anything. By 7:30 I reached out to Kindbody to follow up. (contacting someone is impossible BTW - I had to call the emergency line). They reportedly never received the ultrasound therefore just didn't contact me at all. Again, we're talking a delicate time line. They did not attempt to contact facility to obtain scan they just did absolutely nothing. Why? because I genuinely believe that patient care is non-existent at this facility. I am a paycheck. This is one of many instances where I have been forgotten or not contacted regarding important time sensitive fertility needs. Previously, I had to complete a pregnancy test following FET - it took almost 2 weeks for them to call with results. I called them multiple times with no response. Apparently, they suspected the results were misplaced and instead of calling me they just avoided me. YOU CAN NEVER GET ANYONE ON THE PHONE OR TO CALL YOU BACK. It took two months of leaving messages before anyone called me back to schedule an appointment. They rarely respond to direct messages through their portal. Not only do they not communicate with the patient, they don’t communicate with each other. No one is ever on the same page. I have requested a meeting with my insurance representative and their office manager and have not even received a courtesy call. Again, Fertility journeys are stressful enough. Do yourself a favor - find someone that does the job because they are passionate about providing fertility care. I do not recommend them. If I had a do over I would gladly self pay to prevent the stress and heartache this place has caused me and my family.

I went here hoping they’d be different than 2 other Ob-gyn’s I had seen, but besides the trendy office, the care seems to be the exact same. They told me they were going to draw blood for one specific test, then I got a bill for multiple test. I only verbally consented to testing the one thing as I had just had multiple of the same tests done at my previous doctor. I messaged them about this and they didn’t do anything about it and sent my bill to collections. So thanks to Kindbody for misleading and overcharging me, now I get a reminder of my stupidity for trying out their trendy clinic about once a month in the mail from the collections agency.

If you value time and communication, I’d pick a different facility. They barely respond on the patient portal and NEVER answer the phone. I read the not-so-great reviews before becoming a patient, but still decided to give them the benefit of doubt. The first red flag was them rescheduling my new patient appointment with less than 24 hours notice. More mishaps occurred along the way, but most recently it’s frustrating that I sent a message through the patient portal two weeks ago and have yet to receive a response.

I hate to write a bad review, but when you’re dealing with something so personal and life changing, it’s important to have a place that is truly there for you. Kindbody is not that place. They don’t even have a phone number for you to call, they take forever to respond in the portal, they’re extremely inconsiderate (this was the case for both me and even more so for my husband) and they immediately jump to IVF before even trying to help you figure out what all is going on. I hate that we wasted so much time here, but I also congratulate those that have had good experiences with Kindbody. Just be careful and know that you deserve the best care possible when going through infertility <3

Been waiting for several weeks for a response from the financial coordinator. I have called every day, messaged on the portal. I ain’t getting younger. I don’t know what happened because last year when I started they were pretty responsive. But a month of silence? They don’t even respond to say “hey we’re backed up for X reason” they just ignore you. Rude and unprofessional. My question is not that hard. They finally verified that I have no insurance coverage so it would be self-pay. I asked for the self-pay cost of appointments, bloodwork, medication. They have to know what their own rates are…they have plenty of self-pay customers. Can I please get this list so I can move forward??? Hopefully I hear back and can update my review.

No response for a month. I was supposed to start my cycle this week. When I call it goes to voicemail. When I message on the portal, no response for days and weeks. The few responses I have received are "we are working on it." Unprofessional and disorganized. Now second guessing doing another cycle with them. If they can't run their business how do I trust them to store my eggs?

Communication within this organization is an absolute joke. Beyond ridiculous. I am watching my best friend go to HELL AND BACK due to the lack of communication. Not only do I work in healthcare and can recognize the poor communication, I have also went through a fertility clinic to get pregnant. Fertility requires clear and precise communication and this clinic is lacking. Every single step of the way I have had to watch someone I love so much deal with the disgrace and neglect of this clinic. Do better Kindbody.

I am currently doing outside monitoring and they still haven't sent my results to my doctor. I'm disappointed because you can never reach the facility directly, then I requested not just at the appointment but twice after to fax the results as soon as they are available because I can't proceed without them. I am now waiting again for them to call me back to tell them fax my results. I am supposed to take my trigger shot tomorrow but can't even get it prescribed until they send my results.

Everyone is very nice, but entirely not respectful of your time. If you are a busy professional, this is not your place. While Zoom does enable more convenience, the doctors really don’t know how to use it and end up wasting a ton of time fumbling around to switch screens, etc. They are frequently late and I’ve waited upwards of 20 min for a 30 min call, for it to end up as 10 mins of “active” counsel, though still charged for the 30. In the clinic itself, everyone here seems to ALWAYS be late. As I write this, I have now waited 1h 15min over when I was told to arrive for my procedure, with no visibility into when it will begin. The scheduling process to get this scheduled in the first place was a disaster - they expect you can just take off work ~24-48h in advance, and for me that just isn’t possible. Kindbody can do a lot of good for a lot of people, but they have got to fix their operations.

We came to Kindbody after our insurance changed our fertility benefits. It’s been a long journey for us to conceive, but Dr. Cain and team picked up where our other providers left off. They were able to get us situated with our FET and we had a successful transfer! The team was so great in getting us situated and helping coordinate cycles, medications, and the shots. We can’t thank Dr. Cain and the team at Kindbody enough for our amazing IVF experience.

We came to KindBody from out of town a year ago and Dr. Cain was AMAZING! After previous doctors and clinics overlooked important details, Dr. Cain brought a critical eye to my case and ultimately brought us success! The staff were incredible. They helped me coordinate everything for my travels in and out of Atlanta, and treated me with kindness and respect. I had some tricky protocols, and the staff went above and beyond to ensure my experience was smooth. I can't thank KindBody enough!!!

Impossible to get the doctor to call you back on important topics and concerns. You’re just a number to them. Barely seemed to care when I was in excruciating pain after egg retrieval. Got results needed but at what price? Frustration, worry, concern, and unanswered questions.

Stay away from this place. I’ve been telling all my friends the same thing. They failed at almost every aspect of my attempt to get care, and they made me feel unwelcome. Whatever you guys changed between summer 2022 and now - terrible choices. I had the BEST experience with Laura in 2022 (she’s unfortunately gone now), and this year was the complete worst healthcare experience in my life (Vishalee and the entire staff, even the front desk). I was told not to come back again because “as you know, we are moving away from gyno services and focusing more on fertility”. No, I didn’t know that. If I would have known that, I would have happily gone elsewhere. Based on the other reviews I don’t think they are even focusing on fertility because it seems like they’ve messed that up for others too. Before this, I was planning on using KindBody for family planning. But clearly I will never set foot in your clinic again. And before you guys respond to my review and say you want the opportunity to turn my frown upside down - I gave you many months worth of opportunities. In fact there are still unanswered questions in my portal. I give up. You guys have actually caused me emotional and physical distress. For anyone brave enough to try this place, I am truly wishing you good luck.

I thoroughly enjoyed my visit. Everyone was polite and professional. I loved the decor. Whoever decorated the offices did an exquisite job! I would definitely recommend Kindbody.

Kindbody was everything I could have ever wanted in a fertility clinic and so much more. I felt welcome and heard, understood and supported. They went above and beyond to ensure my process was as successful as possible. Dr. Garvin is simply amazing, and everyone from reception to phlebotomy is incredibly kind and encouraging. I highly recommend Kindbody to anyone on their fertility journey.

From the receptionist to the nurses, to the doctors, every one was very kind and helpful. I could tell that each person cared about my comfort and treated me as quickly and efficiently as they could. I'm very happy I switched to Kindbody.

Great staff and extremely helpful and professional. Dr. Garvin was very knowledgeable and passionate about her specialty. Lowered my rating because they are EXTREMELY hard to get ahold off I have been trying to reach the clinic for about a week to revive a rx for my upcoming appointment that was never sent in but I cannot seem to ever reach anyone

There are not enough things that I can say about how amazing everyone has been at this office. From the front desk, phlebotomist, nurses, ultrasound tech - everyone operates with so much care and love for their work. Couldn't imagine going through this journey with anyone else.

Updating: a kind body rep reached out to me and facilitated a well women’s appointment for me. I appreciate the customer service and responsiveness. Had a great experience the first time with an annual exam. The second time was slightly less wonderful as I had to wait over a month for my Pap smear results. This year I went to make my appt and was informed they are no longer doing well woman’s exams at this location. That’s the sort of thing that they should notify patients of beforehand. It’s careless and clear that they don’t truly care about the patients.

Dr. Garvin: 5 stars Dr. Cain:5 stars Imani: 5 stars Pam: 5 stars Marcee: 5 stars Other nurse anesthetist: 5 stars Lu: 5 stars Ultrasound girl: 5 stars Cycling process: 5 stars The vampire (phlebotomist): 5 stars Egg retrieval: 5 stars Pt. Education: 4.5 stars MDR pharmacy: 5 stars Front office staff: 5 stars Communication: 5 stars. They get back to you. The portal is the only way to get them. No phone calls to the office. Patient advocacy: 5 stars. They desire a positive result and are rooting for you. Office: 4.5 stars. Nicely decorated. It's not fun sitting in the waiting room when the door opens in the winter. Kind bars,. Water, popcorn are nice. Cost: I will wait to see how the process goes. I have not received a bill. I paid upfront, so we will see how this goes. I don't know if my IVF will be successful, but I had to try. This was not a difficult experience.

Dr. Cain, I am assuming you pick and choose who you give the utmost priority and care to because you failed me. I came to you hoping that you would deliver ALL the information to make our process successful, but you dropped the ball, and sadly, ownership is something you will not own up to. This whole clinic is a money scheme, and I am assuming they have to get three or four IVFs out of you to see a profit for them (Kindbody). You made this process emotionally draining and has contributed to my mental health, which this clinic caused with the poor service I received. If you are a woman seeking to become a mother and need IVF treatment, don't hesitate to get in touch with another clinic other than this one. Before coming here, I read the bad reviews but still wanted to give Kindbody a chance (shame on me) but I wasted precious time and money coming here. You know they always say don’t say you HATE something or someone, but I am sorry what you got me going through. I can verify that HATE is what I feel for this clinic. I have already reached out to the care team, so please don’t respond and say contact all of you (Kindbody) because the company has not rectified the problem; you are just trying to make it look good for the public, it’s all for image.

We had a wonderful experience with Dr. Caine and her team at the Atlanta clinic! Throughout the entire process, we felt supported and heard. We are so thankful for the collaboration of Kindbody and WalMart. We were blessed with our sweet Theo in October after undergoing IVF with Kindbody’s Atlanta clinic!

I had an amazing experience at Kindbody Atlanta from start to finish. Everyone has encouraging and positive energy and are a pleasure to work with. Luyanda, Chrissy, Pam, Dr. Cain, Dr. Garvin and Vishalee all went above and beyond to ensure I had a successful and enjoyable experience. I will always be grateful for my time at this clinic!

I had a fertility test at Kindbody in November. They scheduled a phone call a week later to give me my results. However, nobody called me. I tried calling them for weeks and they never once answered the phone. I called the emergency on call nurse line and told the person what was going on. They then put me through to the office my appointment was at. When I spoke to the person at the front desk, they told me they would reschedule the phone call but then hung up before I gave them a date and time so nothing was scheduled. I once again could not get back in touch with them because they never answer the phone no matter what time of day I call. This is an extremely unprofessional business, it seems all they care about is getting you seen so they can collect the bill and never contact you again. To do an exam, tell me I have signs on PCOS in the exam, and then never give me my actual exam results is beyond ridiculous and careless. Now I have to pay for another exam somewhere else just to get my results for an exam I have already put myself through and paid for.

My husband and I loved this place. Been there for a year but sadly we had to leave due to how far it’s from us. Dr. Cain and her team made it the best IVF experience we had so far. The clinic is so inviting; makes you feel right at home. I can say this clinic really cares about their patients. Thank y'all again.