Excellent infrastructure, BUT SO chaotic!! We spent a full day for the patient to be able to leave the hospital due to delayed administrative work. Once we get to payment, the employee tried everything not to accept the cheque, claiming he couldn’t read clearly, which was completely not true. After many pushbacks and lost energy while the patient is waiting, we understood from his boss that they try to avoid having cheques of ICU patients themselves for whatever “wrong shady” reason. Anyway, great infrastructure spoiled by lack of processes, and lack of patient and customer-centricity. What a waste!!

(Translated by Google) To avoid!!! No reception service, you are asked to pay for the consultation in advance. Too much formality and the last straw is at the end when you ask for a sick leave certificate they let you wait an hour and when you show up they tell you that the doctor is in the OR and you have to wait an hour more. Thank you very much for this service (Original) A éviter!!! Service d'accueil nul, on vous demande de payer la consultation à l'avance. Trop de formalité et le comble c'est à la fin quand tu demande un certificat d'arrêt maladie on te laisse attendre une heure et quand tu te manifeste ils te disent que le médecin et au bloc et il faut attendre une heure de plus. Merci beaucoup pour ce service

(Translated by Google) Unfortunately the service is very degraded I left for a gynecological emergency and another time for a pediatric emergency and the 2 times were just catastrophic in the gynecological service the person in the reception is never in his post on the pretext that she prays, had to wait more than 40 minutes to be taken care of because there is only one doctor, the nurses in the pediatric department give more importance to the file than to the care of the patient... in short, a lot of unpleasant things (Original) Malheureusement le service c'est beaucoup dégradé je suis parti pour une urgence gynecologique et une autre fois pour une urgence pédiatrique et les 2 fois étaient juste catastrophique dans le service gynéco la personne dans l'acceuil n'est jamais dans son poste sous pretexte qu elle fait sa priére, fallait attendre plus de 40 min pour étre pris en charge car y'a qu un seul medecin, les infirmieres dans le service pédiatrique donnent plus d'importance au dossier qu'a la prise en charge du malade... bref beaucoup de choses désagreable

(Translated by Google) Establishment unquestionably at the level of the best in this world. Proof that the health sector deserves similar investments for the needs of the country and to develop health tourism which can boost the traditional channel. Miniature clinics are often eyeing the patient's wallet, not their condition. (Original) Établissement incontestablement au niveau des meilleurs de ce monde. Preuve que le secteur de santé mérite des investissements similaires pour les besoins du pays et de développer un tourisme de santé qui peut doper le canal classique. Les cliniques miniatures lorgnent souvent sur le portefeuille du patient et non sur son état.

Very bad experience with my wife in this hospital

(Translated by Google) No respect for the patient, twice we make an appointment the day before, when we arrive the first time the doctor is on leave and supposedly we did not know about the standard. The same doctor the second time, a week later, we arrive, he is not there, when at the reception he calls him, he answers that he is not working this afternoon. It is deplorable, no coordination between the different services (switchboard, reception, doctor ...) and this doctor, no ethics, no respect for his patients I sent you my details a week ago, I'm still waiting for you to contact me (Original) Aucun respect pour le malade, à deux reprises on prend rendez-vous la veille, quand on arrive la première fois le médecin est en congé et soit disant on ne le savait pas au niveau du standard. La deuxième fois même médecin , une semaine plus tard, on arrive, il n’est pas là, quand à l’accueil, il l’appelle, il répond qu’il ne travaille pas cet après-midi. C’est déplorable, aucune coordination entre les différents services (standard, accueil, médecin…) et ce médecin aucune éthique , ni respect pour ses malades Je vous ai envoyé mes coordonnées il y a une semaine, j’attends toujours que vous me contactiez

(Translated by Google) I would have put 10 stars if it had been possible for the Gynecology department. Excellent care, excellent service, impeccable cleanliness, super-excellent staff: attentive, caring and always available to exceed what is asked of them. Very special mention for Pr. El Ghanmi for his competence, his accompaniment, his availability, his sense of listening, his ability to reassure, his humanity,… he knew how to make my childbirth one of the most pleasant experiences of my life. I can't thank him and his staff enough. The midwives Imane and Ilham were excellent and reassuring. After 2 deliveries in one of the most famous clinics in Casablanca (if not the most famous for maternity), I can say without exaggerating that at this hospital, the infrastructure, the equipment, the quality of service and the medical profession are the best in Casablanca, if not in Morocco. Everything is done with respect for natural childbirth: 6 pleasant fully equipped and insulated delivery rooms, balloon, mats provided and freedom of movement during childbirth. The stay at the maternity ward was very pleasant thanks to the staff: I would have asked for the moon, they would have brought it to me. Just to conclude: I have never been asked to pay before consultations, nor before admission for childbirth. Appointments are respected and if there are any changes to the schedule, you will be called to inform you and offer another time slot (the hot-line service is excellent too). (Original) J’aurais mis 10 étoiles si ça avait été possible pour le service Gynécologie. Excellente prise en charge, excellent service, propreté irréprochable, sur-excellent personnel: à l’écoute, aux petits soins et toujours disponible pour surpasser ce qu’on leur demande. Mention très spéciale pour Pr. El Ghanmi pour sa compétence, son accompagnement, sa disponibilité, son sens de l’écoute, sa capacité à rassurer, son humanité,… il a su faire de mon accouchement l’une des expériences les plus agréables de ma vie. Je ne le remercierai jamais assez lui et son staff. Les sage-femmes Imane et Ilham étaient excellentes et rassurantes. Après 2 accouchements dans l’une des cliniques les plus réputées de Casablanca (si ce n’est la plus réputée pour la maternité), je peux dire sans exagérer qu’à cet hôpital, l’infrastructure, le matériel, la qualité de service et le corps medical sont les meilleurs de Casablanca, si ce n’est du Maroc. Tout est fait dans le respect de l’accouchement par voie naturelle: 6 agréables salles d’accouchement super équipées et isolées, ballon, tapis fournis et liberté de mouvement pendants l’accouchement. Le séjour à la maternité était très agréable grâce au staff: j’aurais demandé la lune, ils me l’auraient apporté. Juste pour conclure: on ne m’a jamais demandé de payer avant consultations, ni avant admission pour accouchement. Les RDV sont respectés et s’il y a des changements de planning, on vous appelle pour vous en informer et proposer un autre créneau (le service hot-line est excellent aussi).

I had an appointment today at 1:30 p.m. and when I arrived at 1:20 p.m. they asked me to wait without giving any explanation. I waited until 2:05 p.m. and when I asked, they answered that the specialist had not come to work today !!!!! This is my first visit and it will be my last. Never in my life have I seen such irresponsibility and disrespect towards patients

(Translated by Google) Everything is great in this luxury hospital, clean and very organized, the staff of the oncology department is very professional, whether doctors, nurses... Thank you so much for your a professionalism. (Original) Toute est formidable dans cet hôpital de luxe, propre et très organisé, le personnel du service oncologie est très professionnel que ça soit les médecins les infirmiers ... Merci bcp pour votre a professionnalisme.

(Translated by Google) A 5 star and a 10/10 from start to finish! We were there for a delivery and we stayed 3 days. The magnificent establishment, new, of exemplary cleanliness with state-of-the-art equipment. The team is very caring with a smile and kindness at all times, listening to our slightest need. I can't even conceive that anyone can give a negative review to this establishment. I say congratulations to them and am sure that in a few years time to make themselves known it will become the best hospital in Morocco! Congratulations again and a very big thank you! (Original) Un 5 étoiles et un 10/10 du début à la fin! Nous étions là pour un accouchement et nous sommes restés 3 jours. L'établissement magnifique, neuf, d'une propreté exemplaire avec un matériel dernier cris. L'équipe est au petits soins avec le sourire et la gentillesse en tout temps, à l'écoute de nos moindre besoin. Je ne peux même pas concevoir que l'on puisse donner un avis négatif à cette établissement. Je leur dit bravo et suis sur que dans quelques années le temps de se faire connaître il deviendra le meilleur hôpital du Maroc! Encore bravo et un très grand merci!

(Translated by Google) We were at the hospital on Friday evening for an emergency, the doctor prescribed the treatment for us and he explained to us that without 48 hours if our patient's condition is not restored, we must return in 48 hours, we came back Sunday evening as requested by the doctor and this time the reception asks us to repay the consultation on the pretext that it is the law of the hospital, whereas the first consultation dates from 48 hours before??! Is this normal? Which law obliges the patient to repay the consultation after having consulted the doctor 48 hours before?? (Original) On était à l'hôpital vendredi soir pour une urgence, le médecin nous a prescrit le traitement et il nous a expliqué que sans 48h si l'état de notre patient n'est pas rétabli, on doit se retourner dans 48h, nous sommes revenu le dimache soir comme demandé par le médecin et cette fois l'accueil nous demande de repayer la consultation sous prétexte c'est la loi de l'hôpital, alors que la première consultation date de 48h avant ??!Est ce normal? Quelle loi qui oblige le patient a repayer la consultation après avoir consulté le médecin 48h avant ??

this is the best university hospital in bouskoura Morocco.

I wanted to express my sincere thanks to Professor Karima Fichtali for her commitment, her professionalism, and above all her humanity. Thank you also to the medical direction, the nursing team, the nurses, Mrs. Kenza El Mokharek, as well as all the staff of the Mohammed VI International University Hospital, as well as the resuscitation anesthesia team.

hardworking staff and an overall good hospital

You come before the appointment you wait 3 to 4 hours you come after the appointment by 5 min to not wait extra they tell you you came late wait another 3 to 4 hours

(Translated by Google) For the welcome from the security people, it's great, they are super nice However, some of the secretarial girls show no respect towards the patients, in addition some doctors do not respect their appointments and the patients have to wait knowing that there are some among them who cannot wait. Otherwise cleanliness, hygiene ... C pleasant (Original) Pour l accueil de la part des gens de sécurité c génial, ils sont hyper sympa Cependant certaines des filles de secrétariat ne montrent aucun respect vis-à-vis des patients, en plus certains médecins ne respectent pas leurs RDV et les patients doivent attendre sachant qu'il y en a parmi eux qui ne peuvent pas attendre Sinon côté propreté, hygiène... C agréable

(Translated by Google) I have just had surgery there, it is super well organized… the nurses without exception were attentive and kind, reassuring… it's really quiet because the entrances of visitors are under control and the security guards assist them so that they don't go around in circles…the emergencies are also very professional. (Original) Je viens d’y faire une intervention chirurgicale, il est super bien organisé… les infirmières sans exception étaient à l’écoute et gentilles, rassurantes…c’est vraiment calme car les entrées des visiteurs est sous contrôle et les agents de sécurité les assistent pour qu’ils ne tournent pas en rond…les urgences aussi sont très pro.

(Translated by Google) It looks like a public hospital staff of the covid service absent had to wait 30 minutes not to have a prescription for a confirmed case. Worse still, there is no one there to make the complaint. (Original) On dirait un hôpital public staff du service covid absent fallait attendre 30min pour ne pas avoir d'ordonnance pour un cas confirmé. Pire encore il n' y a personne pour faire la réclamation.

(Translated by Google) I felt a human being for the first time in my life in Morocco, welcomed well taken care of and all with a smile. We hope with all our hearts that it stays that way and that we have plenty of hospitals like that in Morocco. (Original) Je me suis sentie un être humain pour la première fois de ma vie au Maroc , bien accueillie bien prise en charge et tout avec le sourire . Espérons de tout cœur que ça reste comme ça et d avoir plein d hôpitaux comme ça au Maroc

(Translated by Google) I am very grateful to Professor Fichtali who accompanied me during the last months of my pregnancy as well as during my vaginal delivery. His ability to comfort, relieve, encourage and instil confidence is remarkable in addition to his kindness and his smile. I couldn't thank her enough. The hospital is very clean and very well equipped. The vast majority of the staff are kind and caring. (Original) Je suis très reconnaissante à professeur Fichtali qui m’a accompagné durant les derniers mois de ma grossesse ainsi que durant mon accouchement par voie basse. Sa capacité à réconforter, à soulager, à encourager et à donner confiance est remarquable en plus de sa gentillesse et son sourire. Je ne pourrais pas la remercier suffisamment. L’hôpital est très clean et d’un très bon niveau d’équipement. La très grande majorité du staff sont gentils et bienveillants.

Dommage ce n'est pas CHU les habitants de Bouskoura on besoin de se faire soigner en proximité et en priorité avec une prise en charge gratuite.

This hospital has a qualified and experienced medical staff who work in teams to provide optimal healthcare services.

Nice hospital

(Translated by Google) A very smiling and caring team, the midwives, the women at the reception, the nurses, the doctors of the management staff. I particularly wanted to thank my gynecologist Mr. Elghanmi adil for his professionalism, his humanity and his support, the midwife Mrs. siham without forgetting the other members of staff, for all the attention given during my vaginal delivery. tooppp clinic, to be recommended for its quality of service (Original) Une équipe très souriante et au petit soins, les sages femmes, les femmes de l'accueil, les soignantes, les médecins staff de direction. Je tenais particulièrement à remercier particulièrement mon gyneco M. Elghanmi adil pour son professionnalisme, son humanité et son accompagnement, la sage femme Mme siham sanss oublier les autres membres du personnel, pour toute l'attention apporter lors de mon accouchement par voie basse Clinique tooppp, à recommander pour sa qualité de service

(Translated by Google) Impeccable Maternity and Gynecology Service .. the nurses and assistants are very very helpful and Prof. GANEMI GYNECOLOGIST very competent ... really I was very satisfied (Original) Service Maternité et gynécologie impeccable.. les infirmières et les aides sont très très serviables et le Pr GANEMI GYNÉCOLOGUE très compétent...vraiment j'ai été très satisfaite

(Translated by Google) Rapid care of a premature birth by the emergency services and the obstetrics team supervised by Prof El Ghanmi on a Sunday and a day before he returned from leave, very grateful for your humanity and competence, I greatly appreciated your explanations and support before, during and after childbirth. So I extend my thanks to Dr. Pediatrician Fares Mehdi and his team for their availability, irreproachable competence and their friendliness. Thank you all 👍🏻 (Original) Prise en charge rapide d'un accouchement prematuré par les services d'urgences et l'equipe obstetrique encadré par Prof El Ghanmi un dimanche et une journée avant sa rentrée du congé, très reconnaissant de votre humanité et competence, j'ai bcp apprecié vos explications et accompagnement avant, durant, et apres l'accouchement. Ainsi j'etends mes remerciments au Dr Pediatre Fares Mehdi et son equipe pour leur diponibilité, irreprochable competence ainsi leur amabilité. Merci à tous 👍🏻

Excellent healthcare institution. Very Welcoming staff.

My sister in law give birth, the baby was normal than they decided that they need to put him in such baby box and nobody was able to see him for more than 24 hours. They made all the family afraid about the small baby.. the baby of course was normal in good condition so the reason they do For gaining more extra money...

Everything is great, clean and very organized, the gynecology department staff are very helpful and professional. Thank you very much for your professionalism.

The services I received were excellent and the staff were friendly and ensured that I was properly informed about my health and care .

The automatic system gave english option (press#3 for english) and no one spoke English. I kept calling and the operator kept hanging up the phone on me... really bad customer service.