Jumia image

Jumia

E commerce service

😠 Are you talking to us about customer satisfaction? What are you talking about I requested an invoice for my order placed on 09-25-2020 and after multiple reminders to get it [via CHAT and their online form since Jumia does not have a telephone number dedicated to customer complaints] 10 days later a... People often mention Jumia, order,


Address

2/d, 20250 Via Pian della Genna, Casablanca 20250, Morocco

Website

www.jumia.ma

Contact

+212 5222-31083

Rating on Google Maps

2.80 (34 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: Jumia (8) order (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 My rachid B. 3 years ago on Google • 50 reviews
    I don't know what to say, never pay in advance, these people are not professional, I am supposed to be delivered yesterday at the latest. I paid since April 7, 2020. no one answers the phone, I tried several numbers. The minimum is to be called to apologize for the delay and confirm a new delivery date.
    3 people found this review helpful 👍

  • 5/5 alwakiae �. 4 years ago on Google • 27 reviews
    nice
    1 person found this review helpful 👍

  • 1/5 Imad El m. 1 year ago on Google • 8 reviews
    Always late and bad service, even the after-sales service dial lah ihssen l3wan. Honestly I'm fed up with them being 48 hours late 🤦🏽‍♂️

  • 1/5 Anna F. 1 year ago on Google • 4 reviews
    I ordered a box of cupcakes worth around 250 dhs on the Jumia food app (my card was registered on the app, so I was debited on the spot). I never received my order ! When I called the store the next day, I realized that it was closed at the time I placed the order. After several exchanges by email for more than a year, I understood that they did not intend to reimburse me and I ended up giving up. The worst part is that at first I thought they were in good faith and would reimburse me, so I ordered another item for the house on the Jumia website... guess what? I never received it either! I got fooled twice. Be very careful with Jumia / Jumia food… Given the other comments, if I were you I would avoid it as much as possible but if you really have to order something, definitely don't register your card on their app and never pay by card on their site. They are thieves.

  • 1/5 Max B. 4 years ago on Google • 3 reviews
    horrible

  • 1/5 HichaM M. 3 years ago on Google
    (Translated by Google) Mega hamza sold out at 11:00 am (Original) Mega hamza épuisée a 11h00

  • 1/5 Healthica t. 3 years ago on Google • 1 review
    Are you talking to us about customer satisfaction? What are you talking about I requested an invoice for my order placed on 09-25-2020 and after multiple reminders to get it [via CHAT and their online form since Jumia does not have a telephone number dedicated to customer complaints] 10 days later after the umpteenth reminder I was simply informed that neither Jumia nor the Seller were able to provide an invoice so we were being sold illegal or even stolen items. So to defend my rights I am going to file a complaint with the general tax directorate and with the commercial court. In the meantime, be careful and do not encourage this type of abuse by buying from them.
    3 people found this review helpful 👍

  • 1/5 Fadel T. 2 years ago on Google • 2 reviews
    Your telephone order reception agent has just slammed his receiver in my ears. Perhaps he thought he was a senior official. Appointed or simply the client. A long-time Jumia customer, according to your statistics, I recently had problems with card payment for telephone reasons and can no longer order cash for an item vital to my health abroad. Being a heart and cancer patient, I requested the delivery of compression socks. Perhaps it was too much for the neurons of this agent to find a solution to the problem instead of robbing the customer. Talha F.
    1 person found this review helpful 👍

  • 1/5 cabihos c. 3 years ago on Google • 1 review
    To all those who have a dispute[or not] with Jumia. Join me to create a collective [Even an association] to defend our interests. Group action will be better heard If you are interested here is my email: [email protected]
    1 person found this review helpful 👍

  • 5/5 Sala R. 5 years ago on Google • 1 review
    There are necklaces from BTS (jungkook) and schoolbags🎒 from them??!!

  • 1/5 abdessamad b. 2 years ago on Google • 1 review
    Isn't in this location


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