This place is a great example of the racism within social services of Italy. Foreigners are treated terribly and not given the same services even if they pay for volunteer subscription to health insurance. For example, we don’t get the access to European Health Insurance Card, which is something incompatible with EU health law and even Italian regulations regarding healthcare. This is entirely interpretation based and Bologna has decided to give foreigners no healthcare right in EU. When you ask them, they say it’s not us who decide, and they actually fail in providing you with a legal basis for their decision of depriving you the full access to healthcare rights. I am a phd student here, the first problem with the system is that I have to pay 150 euros for healthcare that is obligatory to have for getting a residency permit. Even though I pay, they still don’t give me the EHIC which is necessary specially for PhDs. I studied in Milan for 3 years and they released an EHIC card for me even though I still wasn’t a resident. The second problem is that they have an inconsistency in their treatment: if you are lucky and you get one of the good people handling your case, they accept emailed documents or ask for a health card for you. If you are unlucky, you are treated totally differently and you might have to go back there a million times or walk out crying because of their racist behavior. There is never a consistent treatment with these people. I speak Italian fluently and I’m treated this way the moment they see my documents and understand I am from Iran. You can double all the problems if you don’t speak Italian as they don’t even speak one word of English. I don’t wanna play the victim here, but I have thought about it with some friends to actually sue them for their way of treating foreigners and for not providing any legal basis for their different treatment in healthcare allocation. The whole Italian healthcare systems is terribly racist, slow, and doctors are so incompetent here it’s incredible. I have lived 21 years in Iran and 5 years in Italy. Their system here is even worse than my 3rd world country of origin.

One of the most modern CUP points in the city.

Excellent service

The stuff was so rude If you really hate working with foreigners, you could change your job

I didn't know the CAU, as a first emergency assistance centre! It was recommended to me by 118 after an intervention at home. I went there with difficulty since I wasn't well. The welcome was, to say the least, harsh, unpleasant and inhumane. Yes, because of humanity on the part of a young doctor from the top of her gown, her words in a loud and authoritative voice were "I scare you on purpose because you shouldn't come here for this reason"! I HAD CHEST PAIN. They didn't let me explain why I went there... I was attacked with these words, they didn't understand my state of mind, an anxiety attack, a panic attack transformed into a nervous breakdown. I would like to point out that at around 8.30pm there was no one waiting. Dear Doctor, sometimes the first welcome is to listen, smile, give a hug if needed or simply be a little empathetic human, and the best medicine would not have taken up any patient's time since there were no emergencies. Just to inform her it didn't cost her anything. Just as it didn't cost her an apology. Instead, thanks go to the nurse who listened to me, understood me, reassured me, and advised me, thank you very much.

Niente da dire sulla struttura e sull’organizzazione. Puntuali. Visita oculistica di controllo ai limiti del ridicolo, durata letteralmente 1 minuto e mezzo. Non ho fatto neanche in tempo a mettere a fuoco le lettere quando il dottore mi cambiava la lente nell’occhiale. Sconsiglio di fare la visita oculistica qui.

I have visited many medical centers in these 2 years but a structure so well equipped with outdoor parking and more than one entrance and with 10 years of cleaning I have seen few!!! Compliments

A more than positive experience, as both the staff and the doctors are very kind and even if I was then referred to the Maggiore, because a specialized ENT specialist was needed, it still remains an excellent service even as an antechamber to another possible hospital: Highly recommended!! ! PS: If I had gone directly to the Maggiore I would have certainly waited over 4/5 hours, so instead I did everything in half an hour!

Let me start by saying that I discovered this place thanks to a work colleague. The place looks like a nice structure, new and clean, however the staff needs to be much more empathetic. Those who go to the CAU are because they have a problem and are not well, they don't want to be treated like a doormat. Depending on the problem one has, the waiting times change: I have been twice for 2 different problems. The first was for a cut on my hand and I was happy with everything, waiting time was about 1 hour and 20 minutes, they treated me. The second time, pain and swelling in one leg and I was treated more superficially, waiting time 1 hour (there were only 3 of us). I hope the staff becomes a little more humane and not just people who are there just for the paycheck.

V nice service and staff

(Translated by Google) This morning I had an appointment for blood sampling at 10.18, you will not believe it but I went to the clinic for the blood sampling at 10.18, wow that punctuality, it will be a coincidence but congratulations to the medical staff of the Casa della Salute and then very thoughtful and kind, being the first time 👏👏👏 (Original) Questa mattina avevo appuntamento per prelievo del sangue alle ore 10.18, non ci crederete ma sono entrato in ambulatorio per il prelievo alle ore 10.18, caspita che puntualità, sarà un caso ma complimenti allo staff medico della Casa della Salute e poi molto premurosi e gentili, essendo la prima volta 👏👏👏

At a time when there is often talk of cuts to healthcare and long waiting lists to access services, the Assistance and Urgency Center model is absolutely a winner. For an annoying rhinitis I turned to them and after taking the temperature and saturation they immediately referred me to the doctor who examined me after a few minutes. Speed, great efficiency, courtesy and also humanity. I recommend it to everyone.

Very modern health center. It offers a variety of services including CUP, CAU and even general practitioners for those who don't have one

I got in line at the CUP; I was served by a lady named Chiara who was very kind, very cordial, like few others I have met. His login is CPO5 and he deserves all my praise and more!!

1 hour of waiting for the registry office and really too much. 8 useless counters.

Yesterday I had a dermatological examination by Dr. Tengattini, who is an exceptional professional: empathetic, attentive to listening and very kind. I highly recommend!"

Slowest place in the world!

I happened to come other times. For clinic visits, and they were always competent and really good doctors! Above all, empathic, one of the most important qualities that those who do this profession must have. Today I had blood tests done for the first time in this facility, the nurse who did them showed zero empathy, was very cold and detached. When I told her I had anxiety and felt faint, she didn't pay any attention to me, other than making me lie down on the bed. Complaining and "advising me" as a solution, come from 7.00 and be the first to have less anxiety, without thinking that I could be afraid of blood and needles. And that in my life I made withdrawals first, and still had the same problem. A little more humanity and empathy to do this job never hurts. I have always met nurses who are empathetic and caring towards me, because every time I feel faint from the tests. This time, very bad experience. 3 stars, for today's experience. Sin

Very mean staff

Great experience today at CAU! Kind and efficient welcome, acceptable waiting times, targeted diagnostic tests.

Very nice and professional staff here in CUP

Il servizio CUP servito e gestito da schifo. Chi è stato in servizio oggi indicativo.. dalle 13:30 alle 15:30 meglio che cambi mestiere. CUP non competete e troppo lento, andate a casa che è meglio.

(Translated by Google) Temperature control at the entrance, friendly and helpful staff at the Information point. 8 open doors for the CUP, numerous seats and ample waiting areas. Efficient doctors. I arrived a little earlier for the scheduled visit and I didn't have to wait, on the contrary I was called to the clinic a few minutes early as I was already there. Very satisfied with the service. (Original) Controllo temperatura all'ingresso, personale gentile e disponibile nel punto Informazioni. 8 sportelli aperti per il CUP, numerose sedute e ampi spazi per l'attesa. Medici efficienti. Sono arrivata un po' prima per la visita prenotata e non ho dovuto aspettare, anzi sono stata chiamata in ambulatorio con qualche minuto d'anticipo poiché ero già lì. Molto soddisfatta del servizio.

(Translated by Google) To book a visit to the general practitioner it takes an average of 3 days and then when he finally manages to talk to the secretary he answers you in a surly manner and with a sufficiency .. as if he were doing you a favor. The waiting times even for the cup are too long, the treating doctors who work in this structure are really poorly prepared and superficial and as if that were not enough to make a visit to their office on average you have to wait 10 days they are always full (Original) Per prenotare una visita dal medico di base ci vogliono in media 3 giorni e poi quando finalmente di riesce a parlare con la segretaria ti risponde in maniera scorbutica e con un fare di sufficienza.. come se ti stesse facendo un favore. I tempi di attesa anche del cup troppo lunghi, i medici curanti che lavorano in questa struttura sono veramente poco preparati e superficiali e come se non bastasse per fare una visita in studio da loro in media devi aspettare 10 giorni sono sempre pieni

(Translated by Google) There is undoubtedly no criticism to be made. Entering these imposing hospital structures, the first feeling ke feels is one of bewilderment in assessing which rapid direction to take. Here you are not perplexed, a short distance away an employee welcomes you and after having questioned you on what your urgency is, he / she promptly directs you to the Help Desk where the staff in charge will welcome you for the resolution of your problem. Perfect cleanliness, surprise for the elegant Blue Uniform worn by a kind Employee at the Esiti Delivery Desk. (Original) Indubbiamente non vi sono critiche da fare. Entrando in qs imponenti strutture Ospedaliere il primo sentimento ke provi è di smarrimento nel valutare quale rapida direzione prendere. Qui non hai perplessita', a breve distanza un addetto ti accoglie e dopo averti interrogato su quale sia la tua urgenza ti indirizza prontamente allo Sportello dove Personale preposto ti accogliera' per la risoluzione del tuo Problema. Pulizia perfetta, sorpresa per l'elegante Divisa Azzurra indossata da una gentile Impiegata allo Sportello della Consegna Esiti.

(Translated by Google) I have to change family doctor. I book an appointment online for 9.45am. By 9.46. I leave at 9.51. Courteous and effective. Well done! (Original) Devo cambiare medico di famiglia. Prenoto appuntamento online per le 9.45. Entro alle 9.46. Esco alle 9.51. Cortesi ed efficaci. Bravi!

(Translated by Google) Modern structure of outpatient clinics, home nursing service and general practitioners; present the CUP, large waiting rooms; comfortably accessible for the disabled and parking in front. (Original) Moderna struttura di poliambulatori, servizio infermieri domiciliari e medici di medicina generale; presente il CUP, ampie sale d'aspetto; accessibile comodamente per disabili e parcheggio antistante.

Attesa del proprio turno al CUP oltre l'ora. Eccessiva per prestazioni non consentite on line.

Servizio CUP troppo incompetente e lento, molto lento. Informazioni errate e problemetica non risolta. Giovedì 12 gen ..dalle ore ..14 alle 16.. Operatore sportello n.1 pessimo, a seguire.. sportello n.2,3,6. Il tutto verso il cittadino è molto scarso.

(Translated by Google) Worst queue management system I've ever seen, lines overlapping at the ticket totem pole with people having to do different things. Evidently thought of by someone placed there by kinship, some brilliant mind that happened there by mistake. You can't get zero stars, too bad. (Original) Sistema di gestione della coda peggiore che abbia mai visto, con le file che si accavallano al totem dei biglietti tra persone che devono fare cose diverse. Evidentemente pensato da qualcuno messo lì per parentela, qualche mente brillante capitata li per sbaglio. Zero stelle non si può, peccato.

in data 5/9/2023 ho effettuato controllo ottico con la Dott. Tagliavini Marina alle ore 7,30 . Al punto accoglienza due persone cordiali sorridenti e disponibili. La Dottoressa puntuale , cortese disponibile nelle spiegazioni del problema che ho e come risolverlo. Molto professionale ma semplice e chiara nei chiarimenti. E' stata una delle mie esperienze mediche migliori. Ottima la struttura

Sono in cura da alcuni giorni a causa di un abrasione all'occhio dx causata durante una visita oculistica di pachimetria per un malfunzionamento della sonda utilizzata a tale scopo. Risultato visita non effettuata per il non funzionamento della sonda ed un occhio dolorante che ho curato seguendo il consiglio di un bravo oculista nel modo più appropriato. A mai più arrivederci...

Ottimo .molto interessati..e gentilissimi

an old cashier lady is so hostile and unmoved by foreigners when I behaved politely and politely：）

On 03/10/2023 I went to the CAU for right leg problems, the medical and paramedical staff were kind, professional and quick.

Waiting for 4 hours to discover that the doctors had not handed over their duties. Imaginative report that has nothing to do with the reason that made me go to a doctor. For me a useless service if done like this.