I wanted to write a positive review, I really did. In the end tho, this Hospital is just a mess of a place, from 1h delays while desperately wanting to hit the toilet but unable because it was necessary for the exam, the check in machines not working and taking 15 minutes just to check in, nothing seemed to work. I give 3 reviews because wifi is free, and the staff is friendly for the most part.

The hospital didn't take care of the medical insurance and charged the full cost of the treatment. I'm having a lot of trouble getting a refund, a garbage hospital that takes a month to check the results of an MRI scan. I got a cancellation notice a day before my visit. A patient who's seriously ill will die waiting.They canceled the reservation and booked it two weeks later. Because it is Easter vacation from next week. a hospital where Easter holidays are more important than patients

Everything went great. Kind and friendly staff, very qualified doctor Paulo. I was at emergency room and waited only few minutes for an appointment. Thank you!

I'm writing about my experience at CUF Cascais during a 3 month period which involved countless visits after I broke my elbow. I visited the emergency room, had many x-rays, myriad pre-surgery tests, surgery, an overnight stay, and follow-up appointments. First, the vast majority of the staff were very kind, empathetic, and helpful. Of course you always run into someone who maybe isn't as gentle or isn't as friendly as the others, but overall the staff exceeded my expectations. Second, the layout of the hospital can be confusing, especially if you aren't familiar with the Portuguese system of using tickets and waiting rooms. Don't hesitate to ask if you are in doubt, and you will be directed to the correct location. Third, as someone who is still working on their Portuguese, I had no trouble, as most of the staff can speak English if you need, or speak slowly to make it easier to understand (I still recommend learning Portuguese if you intend to live here long-term, though-- it's the right thing to do). Fourth, the facilities all seemed up-to-date. I was very comfortable. I had a very nice, large, clean single room for post-surgery recovery with a view of a park. I don't remember the names of everyone who helped me, but I will forever be grateful to the ER nurses whose jovial demeanor calmed me down, the post-surgery nurses who were so kind and caring, the anesthesiologist who put me to sleep so nicely, the nurse who removed my staples so gently, and my surgeon, Dr. Tiago Carvalho, who did an amazing job with my surgery and assuaging all my concerns! 5/5 stars, I hope I never have to return ;)

This place is a joke. During my emergency ortopedic consultation, I was charged for a band that I never asked for, and was not advised that I would be over charged for that. I filled a complaint which was replied 4 months later, with a very vague and generic response. Now I have been receiving calls and email from their collection company. Apart from that, I did an image exam (which costs me 120 euros) with the worst medical report (laudo) ever! When I sent the results to doctor in other medical clinics, they stated it was very incomplete with lot of basic information missing. Poor service! I dont recommend this place at all.

I had a dermatological visit at CUF Cascais. The doctor, who was more focused in chatting with me rather than doing his job, he forgot to give me one of the two prescriptions he told me he would have given me. As soon as I realized it, I called the Hospital and the secretaries said the doctor would have sent me an email with the missing prescription. The day after I called 3 more times and this problem is still not solved: the doctor never got back to me. Such a terrible service, it's just unbelievable!!!!

Pretty sure the wait times at this private hospital are now longer than the public hospital. Save yourself some money and bad service. Staff are more interested in chatting about the lunch they had rather than keeping you informed. You’re usually met with a very fed up person at the main desk, and the rest of the experience remains the same.

I went to the emergency care, everything went very fast. Well organized. People were nice and speak good english or french so it's easy to communicate when your Portuguese isn't good :)

hard to find the emergency department, people did not like to help. Once arrived at the doctors, she did not properly exmine me (had pain in my shoulder) and only prescribed me random painkillers. The pain went away for a few weeks, but then came back. TOld the doctor that I had this issue for a longer time already, but she simply ignored me. Paid 100 Euros, plus medication at the pharmacy, for nothing. Very bad.

This is an awful place. Their IT is down today and people are left in the dark regarding their appointments. No apologies no update no nothing. I have been waiting for one and half hour for the doctor to see me. So much for a private hospital.

The staff not only speaks excellent English, but they also provide a level of service that exceeded my expectations. My experience with physical therapist Rita Ferreira was truly outstanding. Her expertise, professionalism, and dedication to my well-being made a significant difference in my rehabilitation journey. I am grateful for the exceptional care I received from this location.

The hospital is very near our place. Accessibility is great. However, I feel they need more auxilliary and administrative staff to help patients navigate the premises from waiting rooms, to floor number, etc. My family doctor, Dr. Filho was great in explaining and clarifying things to me.All in all, I am generally pleased.

Quite efficient; surgery was punctual. Perfectly adequate room and facilities. Good food! Pleasant nursing staff although very noisy - no concession to patients who may be feeling poorly and want to rest! Lack of information beforehand on practical issues such as what to bring to hospital. Overall a positive experience.

The administration of CUF is simply a total nightmare. I was charged twice the same amounts plus paid these since I wasn’t presented the bill at checkout at the reception. It took me weeks with calls, messages and mails to get my money back. I thought all was good when I started to get payment reminder for the bills which had been reimbursed. Again I have called, send messages and talked to people at the reception. Unfortunately I keep getting reminders for the € 34 bill. The administration at CUF is totally broken. Folks are nice but nothing gets solved. I have never experienced that in my life.

A shameful service and a horrible experience to avoid. I was there multiple times and almost each time it was a horrible experience: they normally forget to call by the number: several times I waited to be called only for a reception for about an hour just to learn later that “smth got wrong”. Once I came to make some blood test and had to wait for about 40 mins and when I came directly to the medical stuff, they were all free and chatting… Really disgusting. I put several complaints, but no one cares it seems.

Had an exam appointment at 10:21, but waited in the line for more than an hour. Why bother yourself with such a precision in appointment time if at the end everyone still have to wait...

Space is self is bit like puzzle hard to find where the which room .expensive and costumer service is not good .

My experience has been extremely positive. Dr French, is knowledgeable, professional, thorough and caring. Follow up appointments are seamless and prompt. Most staffs fluent in English and friendly. Sometimes a bit of a wait at imaging.

Very long waiting lines. A single pediactrician on a holiday to attend a packed waiting room. And to make things worst in the end you need to take another number and wait in line to pay before you leave. Took me 35 min just to pay after waiting over an hour and a half to see the doctor with my 7 year old running a fever and vomiting. Not much of a difference from going to a public hospital for free.

(Translated by Google) Wifi worse than lousy, service manages to be even worse. delayed me an emergency magnetic resonance one hour and there was no warning. Other than that, doctors are five stars (Original) Wifi pior que péssima, atendimento consegue ser ainda pior. atrasaram me uma ressonancia magnetica de emergencia uma hora e não houve qualquer aviso prévio. Fora isso, os médicos são cinco estrelas

(Translated by Google) Very good service. Very good surgery area with very nice professionals. Specialties and family medicine are quick on bookings. Great (Original) Muito bom atendimento. Area de cirurgia muito boa com prodissionais muito simpaticos. As especialidades e medicina familiar são rápidas em marcações. Ótimo

(Translated by Google) My Mother entered the CUF Cascais Hospital with a left femur fracture on March 29, 2019. She was hospitalized for surgery because it could not be immediately because she was having an anti-coagulant treatment. Four days later she was operated on but only when she entered the block, at 0 o'clock on the following Wednesday she noticed that there was no consent for surgery! They telephoned me and I had to go to the hospital at midnight to give my consent, otherwise my mother would not be operated on that day. She was discharged the following Wednesday, and it was only on that day that I was able to speak to the doctor who operated on her and we agreed that she would leave the next morning. That night my mother passed away. To this day I do not know the cause, they did not give me any report, I could not even talk to the doctor who operated it! In addition, my mother had Multicare insurance, which was triggered but until today, 27.5.2019, the billing is not Closed because the doctor's report is missing! (Original) A minha Mãe entrou no Hospital CUF Cascais com uma fractura do fémur esquerdo no dia 29 de março de 2019.Ficou internada para ser operada, porque não podia ser imediatamente porque estava a fazer um tratamento com anti-coagulante. Quatro dias depois foi operada mas só quando entrou no bloco, às 0 horas de quarta-feira seguinte é que repararam que não havia consentimento para a cirurgia! Telefonaram-me e tive que ir ao Hospital, à meia-noite, dar o consentimento, sob pena de a minha mãe não ser operada nesse dia. Teve alta na quarta-feira seguinte e só nesse dia consegui falar com o médico que a operou e combinámos que ela sairia na manhã do dia seguinte. Nessa noite a minha mãe faleceu. Até hoje não sei a causa, não me deram nenhum relatório, nem pude falar mais com o médico que a operou!Acresce que a minha mãe tinha um seguro da Multicare, que foi accionado mas até hoje, 27.5.2019, a facturação não está fechada porque falta o relatório do do médico!

(Translated by Google) I almost died (Original) Quase Morri

(Translated by Google) Completely incompetent and completely disregarding administrative services (Original) Serviços administrativos completamente incompetentes e com total desconsideração para com os doentes

Ive had good experiences with GP doctor and ..various exams...BUT! Noticed the less than friendly response in Admin section to the fact I struggled in Portugese and couldn't understand the admin procedures with the endless tickets and machines. Normally the patients themselves(lovely Portugese people) helped me..not the staff! Have recently had a horrendous experience with Dermatologist who should never have been let out of his house to tend to PEOPLE! Seeing that this is a PRIVATE hospital with corresponding fees..I'.m writing a formal complaint! Sad to experience this in my new country of residence.

(Translated by Google) Waiting time without any satisfaction for the reason of the delay (1h 30m), no conversation on the type tests the client is a clown, no confirmation of the exam, no information post! Is this the Prlvado with all those certificates of quality displayed on the walls? Unfortunately, I know of many Hospitals in the same group as this one. I think that whoever runs this type of business should at least take the trouble to check how customers and delays are dealt with !!! ! (Original) Tempo de espera sem qualquer satisfação pelo motivo da demora (1he 30m),nenhuma converssa sobre os exames tipo o cliente ser palhaço,não confirmação do exame,nenhuma informação pós alta!É isto o Prlvado com todos aqueles certificados de qualidade expostos nas paredes? Então quem atribui estes papelinhos devia ser incompetente!Infelizmente conheço muitos Hospitais pvivados e do mesmo grupo mas como este nenhum.Penso que quem dirige este tipo de negócia devia ao menos dar ao trabalho de verificar como são tratados os clientes e os atrasos!!!!

(Translated by Google) Several times I phoned to try to talk to the analytical lab, they never answered. They keep calling back and do not call. A shame. (Original) Várias vezes telefonei a tentar falar com o laboratório de análises , nunca atendem. Ficam de ligar de volta e não ligam. Uma vergonha.

(Translated by Google) Terrible!!! They assure me that a request for physiotherapy sessions has been sent to the insurer and the insurer assures me that I have never received such a request. Through the telephone contact with the hospital, they affirm that they can not confirm with the physiotherapy service because nobody cares. The direct phone contacts for physiotherapists are always turned off! Nothing more to say ... (Original) Péssimo!!! Garantem-me que foi encaminhado um pedido de sessões de fisioterapia para a seguradora e a seguradora garante que nunca recebeu tal pedido. Através do contacto telefónico com o hospital, afirmam que não conseguem confirmar com o serviço de fisioterapia porque ninguém atente. Os contactos de telemóvel directos para as fisioterapeutas estão sempre desligados! Mais nada a dizer...

(Translated by Google) I did not like answering service Physiotherapy marking (Original) Não gostei do serviço de atendimento para marcação de fisioterapia

(Translated by Google) the doctors in general are good but there is no comfort in waiting, in the rooms! the chairs are simply hoorríveis! a shame and great lack of respect for those who wait !!! the receptionists are slow .... (Original) os médicos em geral são bons mas não há conforto na espera, nas salas! as cadeiras são simplesmente hoorríveis! uma vergonha e grande falta de respeito por quem espera!!! as recepcionistas são lentas....

The nurse making a shot to my baby was terribly rude without any reason. Nobody deserves such attitude

An appointment means nothing here....just an invitation to wait. And to make matters worse they hound you with texts to be on time....then cannot do you the courtesy of letting you know they are running late....must be better places to have routine tests.

1 star just for communication .Slow to help. Impossible to get an emergency visit. Plus they don’t answer calls

This hospital is a joke. The staff and nurses are disorganised. The paediatrician was okay. But expect delays between 1-2 hours. Overall very poor experience.

I had an urgent issue because of an eye infection on a Sunday. Registration at the counter was uncomplicated. Staff is rather robotic. Waiting time is moderate. All in all I was there for an hour. You will see on the screen when your turn is. The doctor was not specified but competent enough to solve my issue. For more complicated cases, I would be worried. I paid 110€, which of course is quite some money. I was reimbursed by my insurance but without having an insurance its quite expensive.

The hospital is not bad and many doctors are amazing, but they double charged me and it seems impossible to solve. It has already taken 3 months of visits and calls. I think I am moving to Hospital da Luz network.

We unfortunately had to visit A&E twice last weekend. Both times my husband was so well looked after. Polite friendly & professional staff (good level of English spoken ) We saw the Triage nurse within 5 minutes of arrival & care was fast after that too. But this obviously depends on the care you need. Very reassuring to have this hospital in Cascais.

Worst medical clinics in Portugal. This appointment is no different than any other from any other CUF location. Arrived at 1830 for 1900 appointment only to discover its been moved to 1930. Now it's 2000 and still have not been called in to the doctor. Managed by imbeciles.

Very slow. Only some doctors work.

Serviço de Excelência, rápido e eficaz. O meu preferido. Miserável o facto de cobrarem pelos equipamentos de segurança dos médicos, faz parte do serviço e não deveria ser imputado aos clientes.

(Translated by Google) I give 3 ☆ because I still don't know the final result. I have a family member interned there and so far it has been treated very well. I know we left a black note there but being treated well and getting well is all. And by now I would like to thank you because saying thank you is never too much "Thank you to everyone who was and remains on the front line ... WILL BE EVERYTHING WELL ?" (Original) Dou 3☆ porque ainda não sei o resultado final. Tenho uma pessoa de família lá internada e até ao momento tem sido muito bem tratado. Sei que deixamos lá uma nota preta mas sendo bem tratado e ficando bem já é tudo. E já agora deixo aqui um agradecimento porque dizer obrigada nunca é demais "Obrigada a todos os que estiveram e continuam na linha da frente... VAI FICAR TUDO BEM ?"

(Translated by Google) I underwent a broken finger, I was seen by a cardiologist. I paid € 83, € 8 to cover costs for masks used by doctors and assistants. Excessive waiting time when the hospital was quite empty. (Original) Fiz RX a dedo partido, fui atendido por um cardiologista. Paguei 83€, 8€ para suportar custos máscaras usadas por médico e auxiliares. Tempo de espera excessivo quando o hospital estava bastante vazio.

(Translated by Google) I went the day before yesterday with my newborn daughter to have an ultrasound. I regret to inform you that the hospital is one of the least safe places to be. The difference between chairs is about 50 cm, at the reception I am less than a meter from the person next door. And they asked me to pick up the ATM that was in front of the other person to be served at the reception. The entrance machine ran out of paper which caused an accumulation around where I was being attended to at the reception. The waiting room was too full, so I had to wait in the corridor ... it is ridiculous the lack of conditions that your hospital has, especially being a private one. The staff and coach were friendly, the only positive thing. In Covid's time I will not enter there anymore. I could have gone to a state hospital, not paying anything, and I didn't risk making my daughter sick as it happened there. (Original) Fui anteontem com a minha filha recém nascida fazer uma ecografia. Lamento informar que o hospital é um dos menos seguros para se estar. A diferença entre cadeiras é de cerca de 50cm, na recepção estou a menos de um metro da pessoa do lado. E ainda me pediram para buscar o multibanco que estava à frente da outra pessoa a ser atendida na recepção. A maquina da entrada ficou sem papel o que provocou uma acumulação à volta de onde eu estava a ser atendida na recepção. A sala de espera estava demasiado cheia, pelo que tive de esperar no corredor... é ridiculo a falta de condições que o vosso hospital tem, principalmente sendo um privado. O pessoal e técnicoa foram simpáticos, a unica coisa positiva. Em época de Covid não entrarei aí mais. Podia ter ido a um hoapitaldo estado, não pagar nada e não arriscava deixar a minha filha doente como aconteceu aí.

(Translated by Google) I have been calling by phone for over an hour and no one answers, this cannot happen, if there is a phone there should be someone who tends it (Original) Estou há mais de uma hora a ligar telefonicamente e ninguém atende, isto não pode acontecer, se tem telefone deviam ter quem o tenda

(Translated by Google) Competence and friendliness of professionals (Original) Competência e simpatia dos profissionais

Agradeço à equipa da Dra. Joana Ferreira, do Serviço de Oftalmologia a amabilidade e profissionalismo que demonstraram. Fui operada a uma catarata e só tenho a agradecer o excelente serviço que prestaram.

Nada apontar, fui operado ontem dia 07-08, excelente serviço desde administartivos, auxiliares, enfermeiros, medicos, tudo 5 estrelas, vim para casa e hoje ja recebi chamada de acompanhamento. Continuem com esta qualidade,. Obrigado

Excelente organização, higiene e atendimento.

(Translated by Google) Good evening, Dear Srs. I hereby inform you that yesterday to return from 22.00 plus one minus I go to the cuf hospital in Cascais to be able to be seen and analyzed by a health professional ... And yes I was ... But only Mrs. Doctor looked at me and analyzed me what was inside the right side eye ... He only made a small diagnosis and prescribed some medicines and told me he would pass ... Today I am at the São João hospital in Porto to be able to clean my ophthalmology ... Clean my right eye ... After all the pribate has many flaws ... (Original) Boa noite Exmos Srs. Venho por este meio informar que ontem pra voltar das 22.00 mais um menos me dirigir ao hospital da cuf em Cascais para poder ser atendido e analisado por um profissional dá saúde... E sim fui... Más apenas a Sra. Doutora olhou para mim e me analisou o que tinha dentro do olho dó lado direito... Apenas fez um pequeno diagnóstico e receitou uns remédios e me disse que iria passar... Hoje me encontro no hospital São João no Porto para poder realizar a limpeza na oftalmologia... Limpar o olho direito... Afinal o pribado tem muitas falhas...

For a private hospital, this is extremely inefficient. Count on standing in line at least 4-5 times just for going there once. Anything is less is considered a bonus. I went there to see the ortopedic doctor and to take an x-ray. I spent 2,5 hours waiting, then i had to leave because the hospital was so slow and bureaucratic. I had not even visited the doctor. Incredible service Another incident is when they operated my son without giving proper anesthetics. My child was left severely traumatized

A nightmare hospital. Arrived with my son 11 years old and 10 months after he failed badly on his head, bleeding. They refuse to have a doctor look at him as it was 10min past midnight and they only can received kids under 12 year old before midnight. I’ve never seen such disregard for a kid’s health, simply inhumane.

Terrible customer sevice, confusion with invoicing and nobody takes responsibility of the mistakes made by Cuf. Sad excuse for an operation.

No way to use this number to get an appointment; just go to the hospital....

Take care when going to this hospital. I went there two weeks ago at 22:30 and was seen relatively quickly but the doctor that attended to me was irresponsible and incompetent and caused me a traumatic week in Cascais when I was supposed to be on holiday. Due to her irresponsibility I could not fly back home and had to delay my flights by 4 days. I had to go back to a hospital and chose the Cascais public hospital and even though you wait much longer, at least the doctors there listened to me and are knowledgeable.

Had our blood drawn here for some routine tests. The nurse did not wear any gloves while she got urine from someone then proceeds to get our blood. She then wiped some excess blood off the needle with a small piece of wipe, opens the garbage with her bare hands and throws it away. All with bare hands. She was not using gloves at all or washing between patients. She clearly never used gloves or washed all day. So now we must wait 3 weeks and the supervisor agreed to give us free tests to see if we contracted anything because of her lack of care. Absolutely unnaceptable. Filled out the Complaints Book.

Hope you have an emergency during the night! I say this because I had a stone stuck in my kidney during the early morning as as I arrived to the hospital, it was extremely packed at the pre-ER room, especially with elderly people complaining about, some clearly angered that me limping in there with my wife barely holding me, that I directly approached the service desk rather than stand behind 10 elderly people in line that were clearly well enough to stand and complain. Until the morphine kicked in it was approx 90 mins. Until the point I could lie down it happened rather fast, luckily the nurses took me serious and that went very professional. But the ER-room was once again packed with people, elderly but with their whole families. They were chatting, laughing, talking about which lunch to receive, it was basically a country club. Everything else went swift, the service was very professional and fast. I was able to walk out of there approx 5 hours later with all solved. Now, I had to return there due to my wife's extreme high fever (41C) in the middle of the night and I noticed something. The Pre-ER room was empty, the ER was empty too except one bed, so it is safe to assume that apparently at some ages, medical conditions never happen during cozy bed time in the middle of the night. So if you have a a box of patience-pills, definitely take that along if you need to visit the ER during regular "business hours" because the place is flooded by elderly people talking and complaining about.

All the staff speak great English and are very professional!

(Translated by Google) 5 star hospital, I loved all the staff that followed my son in the ear operation?? (Original) Hospital 5 estrelas, adorei todo o pessoal que se seguiu o meu filho na operação aos ouvidos??

(Translated by Google) A terrible dir in the head accompanied by strong dizziness led me four times to the urgencies of this health unit. There was no single competent doctor who diagnoses me if the cause is possible treatment. At the 4 th time the doctor said that he had no competence to evaluate the case nor was there an ENT. He advised me to go to Sta Maria! Shame. (Original) Uma terrível dir de cabeça acompanhada por fortes tonturas levaram me 4 vezes às urgencias desta unidade de saude. N existiu um unico médico competente q me diagnostica se a causa e possível tratamento. À 4 vez o médico disse q n tinha competencia para avaliar o caso nem existia otorrino. Aconselhou me a ir a Sta Maria! Vergonha.

(Translated by Google) My 3 year old son had minor surgery on the adenoids and ears. She did no preoperative analysis and was discharged 2h later. At the end of that day, he developed a 40-degree fever that did not subside with acetaminophen. The surgeon I called told me it was normal and should not give anti-inflammatory. Discontented, I went to the AP of this same hospital. They put my son naked in a bed under a cold air conditioner and soaked in wet towels. After 4 hours, they still found it normal for the fever not to subside and they kept asking me to be more aggressive in wetting it. I asked for analysis; refused to do so. I went from there to Dona Estefânia Hospital. After my 3 year old son has pneumonia, possibly contracted by aspiration during surgery made with the doctor who did not want to go see the permanent service, because it was "normal". You will receive notification from my lawyer. (Original) O meu filho de 3 anos fez uma cirurgia minor aos adenóides e ouvidos. Não fez análises em pre-operatório e teve alta 2h depois. Ao fim desse mesmo dia desenvolveu febre de 40 graus que não baixava com paracetamol. O cirurgião, a quem liguei, disse-me que era normal e que não deveria dar anti inflamatório. Discontente, fui ao AP deste mesmo hospital. Meteram o meu filho nu, numa cama, sob um ar condicionado gelado e encharcado em toalhas molhadas. Ao fim de 4h continuaram a achar normal a febre não baixar e continuaram a pedir me que fosse mais agressiva a molha-lo. Pedi análises; recusaram se a fazer. Fui dali para o Hospital Dona Estefânia. Afinal o meu filho de 3 anos tem pneumonia, possivelmente contraída por aspiração, durante a cirurgia feita com o médico que não o quis ir ver ao atendimento permanente, porque aquilo era “normal”. Irão receber a notificação do meu advogado.

(Translated by Google) - Excellent in meeting schedules. - Less good at doctors (there are good and less good). Beware of installed interests !! I removed the visic on the advice of a general practitioner (according to him, as he was in Angola, he had two large stones and could have a crisis there). I got scared and had an operation. After several stomach problems following the operation I approached some gastroenterologists (no longer at CUF) concluding that the removal of the visicle was not timely. The stones were large (small ones can cause seizures). On the other hand, being in Angola and having a crisis there was no reason to remove the visic since it suffered from the stomach and only in case of infection would it be justified. It also had the appendix and the risk was identical and was not advised to remove it. Result: It was a useless operation and my stomach got worse. (Original) - Excelente no cumprimento dos horários. - Menos bom nos médicos (há bons e menos bons). Cuidado com os interesses instalados!! Retirei a visícula a conselho de um médico de clínica geral (segundo ele, como estava em Angola, tinha duas pedras grandes e poderia ter uma crise lá). Assustei-me e fui operado. Após vários problemas de estômago a seguir à operação dirigi-me a alguns gastroenterologistas (já não na CUF) concluindo que a retirada da visícula não foi oportuna. As pedras eram grandes (as pequenas é que podem provocar crises). Por outro lado, o facto de estar em Angola e poder ter lá uma crise não era motivo para retirar a visícula uma vez que sofria do estômago e só em caso de infecção é que se justificaria. Também tinha o apêndice e o risco era idêntico, não tendo sido aconselhado a retirá-lo. Resultado: foi uma operação inútil e piorei do estômago.

(Translated by Google) Good hospital (Original) Bom hospital

Find another hospital! My 6yo daughter injured her hand at her birthday party. Dr said nothing wrong after looking at x-ray - but he did an x-ray of the arm, not the painful wrist! Daughter was still in pain on Monday. Took her back again. Dr put daughter's hand in plaster but wrapped the bandage too tight. Next morning, she was in pain again, with a huge swollen hand due to the tight bandage. :( Even removing the bandage/plaster when it was healed was a slow, inefficient process involving several staff and delays. Both doctors (Barradas & Limos) had very bad bedside manner and were not very friendly or helpful. In summary, a fancy-looking hospital with poor quality doctors, slow inefficient admin etc.

(Translated by Google) Excellence hospital, very competent professionals (Original) Hospital de excelência, profissionais muito competentes

Great pediatric care. Dr Gonzales was very nice with our 3 yr old and thorough with her care! Just stay away from the vending machine at the lobby. It stole my 5€ :(

(Translated by Google) CUF Cascais is an excellent unit providing health services at all levels, namely, medicine, nursing, organization and public service. For me, that I was once the CUF Infante Santo in Lisbon, more than once, I can say that the Cascais is far superior to the other in service, they are very efficient and incomparably superior in sympathy and organization because, Even in a situation of urgency we are treated much faster !! (Original) A CUF Cascais é uma excelente unidade prestadora de serviços de saúde a todos os níveis, nomeadamente, de medicina , enfermagem, organização e atendimento ao publico. Para mim, que já fui à CUF da Infante Santo, em Lisboa, mais do que uma vez, posso dizer que, a de Cascais é muito superior à outra em atendimento, pois são muito eficientes e incomparavelmente superiores em simpatia e organização, porque, mesmo numa situação, de urgência somos muito mais rápidamente tratados!!

(Translated by Google) After all things are not what they seem. The Hospital bets on image rather than efficiency at the human level. There was no pro-activity by the hospital receptionists in assisting several incoming and confused patients in ticketing both to pay and to enter even though the reception desk was 2 meters away. Active listening to doctors and screening (and here I understand that patients and people can express themselves badly) is not the best as there are often reports of misguided medical observations that trigger tests that have nothing to do with the problem. that people have by eventually taking exams that aren't necessary. I understand that it is a "health service" has the word service, but mechanized argumentation resembles bank or callcenter scripts removing some human character that hospitals should have. It is nonetheless a clean, clean space with good accommodation and is undeniable being excellence in this regard. Multicultural environments have more problems in communication and interpretation and may trigger some errors of evaluation and misunderstandings, I noticed that some problems could also come in this sense, something to improve for a better understanding among all. ___ After all things are not what they seem. The Hospital bets to much on the image of efficiency at the human level. There was no pro-activity by the hospital receptionists in assisting a number of incoming patients who were confused ticketing (paying and entering) even though the reception desk was 2 meters away. The Active Listening of doctors (and here I understand that patients and can express themselves badly) is not the best, since there are often reports of misguided medical observations that trigger tests that have nothing to do with the problem. Lack of empathy, mechanized argumentation resembles bank or callcenter scripts removing some human character that hospitals should have. It's clean, have clean space with good accommodation and this is undeniable being an excellence in this regard. Multicultural environments have more problems in communication and interpretation that could trigger some errors of evaluation. I noticed that problem, this could give a lot of problems at evaluation. (Original) Afinal as coisas não são o que parecem. O Hospital aposta mais na imagem do que na eficiência a nível humano. Não existiu nenhuma pró-actividade pelas recepcionistas do hospital em ajudar diversos doentes que entravam e estavam confusos na bilhética tanto para pagar como para dar entrada no mesmo sendo que o balcão da recepção estava a 2 metros de distância. A escuta activa dos médicos e da triagem (e aqui compreendo que doentes e as pessoas se possam expressar mal), não é a melhor já que não raras as vezes existem relatos de observações médicas equivocadas que desencadeiam exames que nada tem a ver com o problema que as pessoas possuem acabando por fazer exames que não são necessários. Entendo que seja um "serviço de saúde" possui a palavra serviço, mas a argumentação mecanizada lembra guiões de bancos ou de callcenter retirando algum carácter humano que os hospitais deveriam ter. Não deixa de ser um espaço asseado, limpo e com boas acomodações é inegável sendo de excelência nesse sentido. Ambientes multiculturais possuem mais problemas quanto à comunicação e interpretação podendo desencadear alguns erros de avaliação e desentendimentos, notei que alguns problemas poderiam advir também nesse sentido, algo a melhorar para um maior entendimento entre todos. ___ After all things are not what they seem. The Hospital bets to much on the image than efficiency at the human level. There was no pro-activity by the hospital receptionists in assisting a number of incoming patients who were confused ticketing (paying and entering) even though the reception desk was 2 meters away. The Active Listening of doctors (and here I understand that patients and can express themselves badly) is not the best, since there are often reports of misguided medical observations that trigger tests that have nothing to do with the problem. Lack of empathy, mechanized argumentation resembles bank or callcenter scripts removing some human character that hospitals should have. It's clean, have clean space with good accommodation and this is undeniable being an excellence in this regard. Multicultural environments have more problems in communication and interpretation that could trigger some errors of evaluation. I noticed that problem, this could give a lot of problems at evaluation.

Went there on Christmas day to have stitches removed after surgery in a different hospital (was on holiday in Cascais). Experienced nothing but efficient, capable and friendly staff.

(Translated by Google) Poor service. They cancel exams without informing people, forcing them to travel dozens of kilometers without need. In addition, they cancel an urgent exam without even proposing a new date. Complete disregard for users' health. (Original) Péssimo serviço. Cancelam exames sem informar as pessoas, obrigando-as a percorrer dezenas de kms sem necessidade. Para além disso cancelam um exame urgente sem sequer proporem uma nova data. Completo desprezo pela saúde dos utentes.

(Translated by Google) More than 2 hours to be seen in the pediatric emergency room due to lack of doctors! Never! (Original) Mais de 2 horas para ser atendido nas urgências pediatria por falta de médicos! Nunca mais!

(Translated by Google) I do not recommend, today at 9:00 am the hospital was without a pediatrician in the emergency room. I waited 3 hours without my son being seen, so I gave up and left. I won't be returning. (Original) Não recomendo, hoje às 9:00 da manhã o hospital estava sem pediatra na urgência. Esperei 3 horas sem que meu filho fosse atendido, então desisti e fui embora. Não voltarei mais.

(Translated by Google) Unbelievable the waiting time to be attended. Good service in general despite the waiting time. Very good experience with Dr. Cristina Lino Organ and Dr. Cristina Martinez, both excellent doctors. (Original) Inacreditável o tempo de espera para ser atendido. Bom atendimento em geral apesar do tempo de espera. Muito boa experiência com a Dra. Cristina Lino Organ e Dra. Cristina Martinez, ambas excelentes médicas.

The staffs and doctors are not good!

This hospital has very bad service.

(Translated by Google) Hospital to avoid. Doctors look like actors. (Original) Hospital a evitar. Os médicos parecem actores.

(Translated by Google) The structure of the building is great, but there is a lack of training to serve it better. You have to be on the phone all the time, they give wrong health instructions. In terms of coronavirus I also think they are negligent, they do only the basics. (Original) A estrutura do prédio é ótima porém falta treinamento para atender melhor. Tem que ficar o tempo todo telefonando, dão instruções de saúde erradas. Em termos de coronavírus também acho que são negligentes, fazem apenas o básico.