Featured Reviews


Frequently mentioned in reviews: hotel (43) service (29) stay (24) staff (23) room (19) rooms (14) Cascais (11) great (10) pool (10) star (10)
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  • 5/5 Carol N. 1 year ago on Google
    It was a boutique hotel, but modern inside. We had a large suite of 3 rooms, all in excellent condition. A bus stop to many areas right across the street. They were hospitable to us. He brought a large breakfast to us on a huge platter and delicious. A nice experience.
    1 person found this review helpful 👍

  • 5/5 Natalie M. 2 months ago on Google New
    We stayed at the Villa Italia for one night for our anniversary the night before New Year’s Eve and what a spectacular experience it was! The hotel itself is gorgeous and the views incredible. We managed to get an early check in and throughout our stay every single staff member was outstanding in their service and kindness. Food at the hotel is really amazing, you can expect higher prices than in restaurants in town but that is to be expected in a hotel of this calibre. The hotel’s restaurant Belvedere was simply incredible. The staff and service were top notch. And the Spa, wow, we were so relaxed after that we slept so deep and long that we nearly missed breakfast the morning after! An extra little nice touch was that we got back to our room to find a bottle of wine and brownie with a candle for our anniversary! Thank you for a great stay! We will be back.
    1 person found this review helpful 👍

  • 5/5 Ásdís Ósk V. 1 year ago on Google
    I stayed there for few night for a conference. I loved the hotel. Most of the staff spoke good english and they were super friendly and nice. Great service. Would love to come back. Both breakfast and dinner were very good .
    1 person found this review helpful 👍

  • 5/5 Michael D. 1 year ago on Google
    Absolutely wonderful hotel with excellent service. The hotel keeps a classic feel and elegance while also not feeling outdated at the same time. The spa area is immaculate (although would note you need to pay extra to use the pool). Breakfast buffet was amazing and employees were extremely polite and attentive throughout our stay. Location is also excellent, feeling secluded but only a 10 min walk (and very pleasant one) to the centre of Cascais.
    1 person found this review helpful 👍

  • 3/5 Jiwoo C. 7 months ago on Google
    Mixed experience at this hotel. Some bar staffs were really rude and under-trained. But the reception and restaurant staffs were really kind. Food quality was just so so. Problem is we booked two rooms and one room was upgraded to really nice view. But another room was upgraded (?) with smaller room and tiny balcony. We asked to down-grade, but hotels were already fully booked with wedding guests. Staff showed the spare room, which no one will want to stay, and recommend to stay at the current room. But this is quite common way to handle the claim - showing the worse room and recommend to stay at the current room. But not for us.. Hotel is slightly out-dated and this five star hotel is not rear 5-star hotel quality anymore. Hence, I can give only three stars for this hotel.

  • 5/5 Frode L. 8 months ago on Google
    I give this hotel 5 of 5 stars. This is a super hotel, the rooms are nice, big and clean. Really good beds. The service at this hotel is perfect! You always feel welcome. And the staff are really helpful! I recommend this hotel!

  • 5/5 Duncan S. 9 months ago on Google
    After 15 hours travelling on my 60th birthday, a failed flight to Madeira (8 circuits before diverting back to Lisbon ), and a 3 ½ hour wait for our checked baggage, we hastily arranged a stay at the Grande Real Villa Italia. On our late arrival we were treated like royals. The staff couldn’t do enough for us, not only on arrival but for the whole of the two day stay. We would have stayed longer but the hotel was fully booked for the weekend. The hotel is simply the best. Our stay was one of the best hotel experiences I can actually remember. A special mention for Pedro, Mariana and Ana who were all exceptional, we will be back soon.

  • 5/5 David P. 8 months ago on Google
    We're only here a week - the service is fantastic and ever attentive. The food is great and the location is ideal for all that Cascais has to offer.

  • 4/5 A K. 1 year ago on Google
    We spent 2 nights at Grande Real Villa Italia. We enjoyed the breakfast and overall had a good experience. Rooms felt dated and were missing what I would expect from a 5 star hotel. Positives: - Breakfast was amazing - Great views - Outdoor pool/space would be great during the warmer months - Big rooms and large beds - Location was ok. It is great for walking along the ocean and walking to Boca do Inferno. It is about 15-20 minute walk to Cascais. We did not mind the walk but something to consider if you want to be in the city. Negatives: - Although rooms were really big, it was quite dated and felt a bit odd.

  • 5/5 Mic 5 months ago on Google
    Very good hotel just outside and short walking distance to the old town. Very friendly and helpful staff. Big rooms and bathrooms with all the comfort and amazingly comfortable bed. Nice sea view from the balcony. Very good and big salt water pool as well. There’s room for improvement with the food on the ground floor restaurant tho.

  • 5/5 Emily S. 7 months ago on Google
    My friend and I had an incredible experience at Grande Real Villa Italia. Our time in Cascais was nothing short of exceptional. From the moment we stepped into the hotel, every aspect of our stay was marked by excellence. The dedication of the staff, from the warm and inviting breakfast service, the attentive lobby team, the skilled spa staff, to the friendly pool attendants and professional waitstaff, was truly remarkable. It was a pleasure to engage in conversations with each individual, adding an extra layer of warmth to our stay. Their attentiveness ensured that every detail was taken care of, creating a truly memorable experience for us. We departed with a heavy heart, as the fond memories created during our stay will linger with us. We cannot wait to come back!

  • 4/5 Binder J. 1 year ago on Google
    Great property and location. Rooms are nice but starting to show their age. Overall, sizable and comfortable. Staff and service is outstanding!

  • 2/5 Jörgen J. 5 months ago on Google
    Dirty and smelly. Pool has stuff growing in it on the floor. Rooms have stains and spots in the rugs on the floor. Food and drinks are below average. Weird smell in the breakfast area. Just not properly clean for a 5-star establishment. 👎

  • 5/5 Karsten H. 5 months ago on Google
    Absolute Top recommendation for Cascais and the Lisboa area. Very friendly and dedicated staff, that helped us with every topic around our wishes and needs. Perfect Service!! Quality of food and drinks, is accordingly high to the service standarts. The stay in the hotel was the perfect end of our holidays in Portugal.

  • 5/5 Linda 5 months ago on Google
    This truly is the very best 5 star hotel I’ve ever stayed in /Portugal!! Every detail was perfect, the beds are huge as well as the rooms! Extremely clean and staff is so accommodating. Breakfast has everything you could ever want!! Thank you Grande Real ! We will be back, next time for much longer!!

  • 5/5 Hazem H. 7 months ago on Google
    Outstanding views, beautiful scenery of the Atlantic Ocean, fancy rooms that are very clean and the balcony itself overlooks the Atlantic Ocean. One of the best experiences I've had and its perfectly located close to the ocean, beach and downtown. Very highly recommended.

  • 5/5 Caroline K. 2 months ago on Google New
    It’s our 6th stay and this time didn’t disappoint again. Superb location for the marina with a lovely choice of bars/restaurants/shops. Also an easy 15 minute walk into the old town. The best thing about this hotel is the staff, nothing is too much trouble and they could not do more to make your stay more comfortable - each and every member of staff we encountered are a credit to you. Special mentions go to Cristovao 🌟Filipa 🌟 Razybul 🌟 . Just one little maintenance point, the shampoo/shower bottles don’t pump easily (in both rooms) so might be worth having a look at them as one we couldn’t use at all but wasn’t an issue as we had our own with us (in rooms 428,431) Beds soooo comfortable, very clean, water replaced each day, Thank You from Caroline, Carl, Steve and Diane for making our trip extra special 🌟🌟🌟🌟🌟

  • 5/5 Rahim A. 2 months ago on Google New
    It's definitely the best spot in Cascais to stay. Excellent hotel with every single detail. It's definitely an oasis worrh visiting all the time.

  • 5/5 Sophie L. 10 months ago on Google
    We had the most wonderful stay when visiting Cascais at the end of April. Our room was beautiful and comfortable with a large balcony overlooking the sea and pool. The staff were so friendly and made sure we were well looked after. The location is perfect, 10 minutes walk away from the centre. Extensive and tasty breakfast buffet too, thanks for a wonderful stay! We'd definitely choose to stay here again.

  • 5/5 Zaer B. 8 months ago on Google
    ABSOLUTELY GORGEOUS HOTEL!!! This place feels surreal right next to the ocean. The scenic beauty, homely vibes and atmosphere and absolute 5 star service makes this place a very unique treasure. Wife and I stayed here for our honeymoon and it made the trip all the more worthwhile. The staff makes you feel welcome and you get more than your money's worth in this place. A 10 star hotel (if that's possible) with 4 star prices. I already miss the place and dreaming about my next trip there. Grande Real Villa Italia Hotel & Spa will always have a spot in my heart. <3

  • 5/5 Adelina N. 10 months ago on Google
    I love the hotel and the vibe. Some of the restaurant staff could do with some more customer service training but all in all I recommend the hotel. Beautiful rooms and great spa too.

  • 5/5 Kristen S. 10 months ago on Google
    Beautiful hotel and great customer service! Perfect location in Cascais. Excellent buffet breakfast has everything you could think of

  • 2/5 Nick B. 11 months ago on Google
    What a great located hotel with excellent rooms and facilities!! We though have been lucky enough to stay at 5star hotels around the world, with the key being the service rather than facilities. For service this hotel is not 5 star, some examples: - despite there being some 30 guests at the pool, taking up all of the beds around it and using the pool, there is no drink or food service. When asked the staff response was “we don’t open the pool until 1 May, (we were here in the last week of April - they say it’s not open but guests must have missed this as pool area was full)so you will have to go to the main hotel bar and take drinks yourself and no you can’t take food there” - can I get a cushion for the sun bed? “We don’t open the pool until next week, so no” - normal check out is 12pm, can I get a late check out at 2pm? “No the room is booked!” This despite check in being at 3pm earliest I believe a number of the staff were actually embarrassed by not being able to provide a service, but unfortunately it seems the poor management has become pervasive to others

  • 5/5 Tony B. 1 year ago on Google
    I stayed at this hotel and really enjoyed it. The location is great and the service at the hotel was very good. It's an easy walk to dinner in downtown Cascais.

  • 5/5 Reena K. 1 year ago on Google
    This hotel offers true hospitality! From the moment you check in to check out, they take care of you so well. We also enjoyed the spa and the thalassotherapy circuit. Rooms are spacious and breakfast is amazing!

  • 1/5 Erwin M. 1 year ago on Google
    Ant-infested rooms 🐜! They crawl over you at night, so I spent three nights without sleeping. The hotel reception was understanding but unable to solve the problem or propose another room for three nights in a row.

  • 5/5 Erik N. 1 year ago on Google
    Prachtige locatie op loopafstand van het centrum Beautiful location at the coast of Cascais. Great venue for our attending the symposium by Leading Real Estate Companies of the World™. And, top service from the staff here, thank you.

  • 5/5 Henrik 1 year ago on Google
    Fabulous property. Top service from the welcoming bellman and recognition at the front desk for LHW members. Fast and reliable internet. Modern yet warm room. Will return. Did not try the food.

  • 5/5 Steven V. 1 year ago on Google
    Had a great stay. The entire staff was welcoming and attentive. Location is perfect 10 minute walk from Town. Breakfast was delicious and the amenities all open. Will be back again. Many thanks to Cristovao Silva and Rogerio Castanheira for there hospitality.

  • 2/5 Anders Zepplin M. 1 year ago on Google
    The Staff was in general not service minded. Ordered drinks in the bar and it tok forever to bring them to the table. Staff was standing next to them but was busy talking together. Room service took more than a hour and the meal was cold. Good location and nice room. My next stay will not be in this hotel.

  • 2/5 Alexander K. 1 year ago on Google
    the hotel without service - such a beautiful location and such a charming hotel, if only there were no issues with the staff. The rooms are spacious and clean, with beautiful sea views. The location is really gorgeous. However, I have never been to a so called 5-star-hotel with such bad service or lack of service. We have been staying for 4 nights. I can’t count how many times we wanted to order at the bar or restaurant, and we have been sent away or they refused the service because they said that their outlet just closed a minute ago, or is not open yet, either in the morning, lunch or at night. After starting an argument with them, they would finally service us. It’s not just me, it happened to the whole group of us, constantly. The receptionist topped it off, when we wanted to order drinks from room service at night, he refused to service us at the terrace, and would send our order to the room only. Then he added the threat that we have to literally leave the hotel if we were not keeping the silence. Good to have the staff “protect” the peace of the other guests and the hotel, but there are other ways to do that, than just being plainly rude and disrespectful.

  • 5/5 Ali B. 1 year ago on Google
    It is a great place to stay in Cascais for families. Rooms are spacious and comfortable. Breakfast is awesome. Service is very professional. Location is ideal to stay outside of the city crowd and yet in 10 min walking distance to the dining and shopping center. We will certainly come back.

  • 1/5 Nicola M. 1 year ago on Google
    This experience was sub-standard from start to finish. On arrival we were told we booked a “land view” room! Who books a land view room in a hotel overlooking the coast?! We certainly didn’t. The staff at reception were unable to move us for even one night to a room we had intended on saying in initially. So, we paid 5 star prices to look out at bushes, with a balcony in the shade all day. Then we move onto the service. While pleasant, some of the staff had poor English, took forever to take our drinks order and did not know about the drinks that were on the menu e.g the cocktails that were €16! The dinner in the bar was average at best and far from a 5 star standard. This was a big disappointment all round I am afraid to say.


Call +351 21 096 6000 Open on Google Maps

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