1/5 Karen C. 10 months ago on Google
We
reserved
connecting
rooms
for
our
family
of
5
to
be
together.
I
opted
not
to
use
points
because
I
was
unable
to
secure
connecting
rooms
with
point
rooms.
I
was
given
a
long
list
of
rooms
that
could
possibly
connect.
However,
when
we
arrived,
we
were
given
rooms
that
were
not
connecting
and
not
near
each
other
despite
our
request.
I
was
told
they
could
move
us
the
next
day,
but
there
was
no
follow
up
the
next
day.
I
would
have
used
points
to
pay
for
the
rooms
if
I
knew
that
it
would
be
impossible
to
get
connecting
rooms.
For
such
a
large
list
of
connecting
possibilities,
it
is
disappointing
that
Hotel
Alfonso
did
not
make
an
effort
to
fulfill
our
request,
especially
because
we
paid
an
exorbitant
amount
per
night.
When
we
arrived
in
our
Premium
suite,
the
sink
was
leaking.
We
had
to
leave
for
a
previously
scheduled
event.
When
we
returned
after
dinner,
the
sink
was
still
leaking
out
of
the
faucet.
We
turned
the
sink
on
and
it
made
a
very
loud
banging
sound.
I
called
the
front
desk
to
inform.
While
on
the
phone,
my
husband
was
able
to
tighten
the
plumbing
under
the
sink
to
stop
the
noise.
We
both
took
a
shower.
At
12:30pm,
I
then
I
turned
the
second
sink
on
to
brush
my
teeth
and
the
other
sink
started
to
bang
even
louder
this
time.
I
called
the
front
desk
and
had
to
request
they
send
someone
from
maintenance
immediately
despite
them
offering
to
send
someone
the
next
morning.
The
maintenance
guy
came
and
was
able
to
disconnect
the
plumbing
in
the
sink
and
said
he
would
come
back
at
10:00am
the
next
morning.
Because
of
this
problem,
we
did
not
get
to
bed
until
1:30am
and
had
to
wake
up
early
the
next
morning,
resulting
in
a
great
lack
of
sleep.
I
had
to
ask
the
front
desk
at
10:45am
the
next
morning
to
remind
them
to
send
the
maintenance
guy.
When
we
returned
later
that
afternoon,
the
sink
was
repaired.
The
front
desk
did
not
offer
any
bit
of
a
concession
except
"I'm
sorry."
Marriott
should
have
provided
some
type
of
concession
for
the
inconvenience
and
disruption
for
the
amount
of
money
we
paid
for
the
room.
Other
small
problems
during
our
stay
I
would
normally
overlook
included
hair
in
the
tub
upon
arrival,
a
broken
automated
shade
that
would
not
close
(maintenance
repaired
that
the
next
day),
and
the
lack
of
water
bottle
replenished
despite
multiple
requests.
The
breakfast
buffet
is
very
ordinary
and
not
fresh…nothing
to
write
home
about.
We
are
very
disappointed
in
our
stay
at
the
Hotel
Alfonso
XIII.
I
would
not
recommend
this
hotel
to
anyone
despite
my
previous
loyalty
to
Bonvoy
Marriott
Hotel
Collections.
I
hope
to
return
to
Seville
in
the
future,
but
will
NOT
stay
at
this
hotel.
Again,
very
disappointing
stay
at
this
hotel
and
not
worth
the
money.