I went there once with an intermittent starting fault on a 110 TD5. They had it for the day and were unable to replicate, diagnose or rectify the issue. When I went to pick the vehicle up I was dealt with by a male who I was later advised one of the Harwoods family. Despite not being able to diagnose or sort the problem he was insistent in charging me a considerable fee which didn't feel fare or inspire confidence in the vehicle which continued to let me down. If you are considering leaving a vehicle with this company I would ensure you are happy with the terms and likely fees.

For a so-called "premium" brand, in my opinion, they are no better than the dodgy back street second hand car dealers of the past. I have a £42k under 3 year old car that I cannot drive in France because the tyres would be illegal and according to their sales manager, "the vehicle is legal for use ONLY on UK roads". I would advise anyone to get an expert inspection of any potential purchase, since they will not resolve any issues you fail to report at the test drive.

Unable to leave zero stars unfortunately. Wish I never purchased my car from Harwoods Croydon. I’ve bought new cars for the last 12 years and this was my first used car. Maybe used car customers are treated differently but the customer service and my whole experience has been appalling and distressing. I did not expect to have so many issues starting from the experience of collecting my car to the amount of problems within the first month of having the car. If I could walk back in hand back the keys and take my previous car back I would! Shocking service from both sales and service departments. Can’t even speak to anyone about making a complaint! They don’t call you back. I’ve always financed and bought from main dealerships, Audi for the past 10 years. I can honestly say I’ve never had an experience like this. Awful is an understatement. Yes Harwoods have responded to this review BUT yet again more lies!! The email doesn’t work that has been left for me to contact Tracy on and even when I manage to find the correct email I get no response. Nobody wants to follow up anything. Do not be fooled!! I’ve also contacted sales twice with no response. Shocking.

DO NOT BUY A CAR HERE! After sales is appalling! No communication and they don’t sort out any issues. I’ve had my car in the service centre for three months and had to constantly go there to push them to work on the issues, and after finally getting the car back the problem has come back. They just lie to you and fob you off constantly. Really bad company!

Well what can I say. The team at Land Rover Harwoods were just fantastic they treated me like VIP. They were very professional. I want to say a big thank you to Daniel, Tracey and James in the sales team for all their efforts you guys were amazing. The service they provide is top notch 👌. I can not fault them. Also thanks to Katie in the service team for sorting out my curiosity car I really appreciate it.

I would certainly not recommend anyone using this franchise. I had nothing but problems with them from sales manager, service manager the only helpful person is the receptionist. A bunch of liars. I bought a 1 year range in July two weeks after the battery dies, the brakes had a fault. Twice it had to be in the service centre for over a week and they could nor find the fault. Told me to drive it in electric only, even though its a petrol and plug in hybrid. I have had to change the car to a normal petrol. Trying to get anyone on the phone is a nightmare then the liars tell me they did not get any messages that I had called. Really 5 times in one day. Then they told me they took the car for a test drive when I look at my incontrol the car was still at the service depot. I will definately be going back to lexus and five up on range. Customer Service is the pits.

Appalling aftercare. Bought very expensive car from Hardwoods and was told to call if any problems arose. We for three minor issues we called and left messages over six times. When we eventually talked to the handover manager Jenny she just refused to accept fault for the lack of contact and ended up refusing to help after I became increasingly frustrated by her attitude. Would never buy from this branch again

A lovely showroom with a welcoming and comfortable atmosphere. We were lucky enough to work with Richard who really listened to our needs and found us exactly what we wanted. He was supportive and available throughout the process and treated us with genuine care. He was someone who you can really trust. A fabulous experience and would highly recommend visiting.

First class experience! The only Range Rover dealer I will use. Best customer service we have ever experienced from a RR dealer. Excellent communication skills throughout the build and after care.

My experience at this dealership has been excellent everytime. Any problems, they go out of their way to resolve. Always friendly, polite and helpful. Can do attitude which i love. Cant recommend enough. Anthony Ayim and Robert Love in particular have been brilliant. Thank you!

We were walk-ins wanting to find out more about Discovery's and test drive one. Richard Chandiram was super helpful, not a stereotypical pushy 'car salesman', he was really informative and helped us with what we were looking for within our budget. Would highly recommend Richard.

Recently traded in my car and bought another. The service was great from start to finish. Aaron was very professional and found me a suitable car really quickly and made all the arrangements and was a pleasure to deal with. James did the handover and was great at explaining everything. Again, another pleasure to deal with. Thank you to both of them for making this a smooth purchase and I hope to deal with them again in the future. Highly recommended

I have been customer for over 15 years and went in looking to purchase my 3rd Range Rover during that time. This was by far the best experience I've had there. Aaron dealt with my queries quickly and professionally, and we even had a joke or 2 during my time there. Managed to get the vehicle I wanted with no fuss. Thank you Aaron, thank you Harwoods!

Wonderful experience purchasing my first Land Rover. Mike Whitfield was great. He was extremely helpful, found a great deal for me and moved things along quickly despite my purchase taking place in the middle of the holiday period.

Excellent service at Harwoods in Croydon. The work required was clearly explained to me by Jamie and carried to a high standard. Kim ensured that the car was booked in as it required immediate attention, even though they were extremely busy at the time. Excellent communication throughout. Would highly recommend.

Excellent and personable service from start to finish. James Leacock was exceptional and could not have been more helpful. The organisation was efficient and the handover/collection was thorough and smooth. Customer service was superb, friendly and tailored to what we specifically needed. Very pleased with our new purchase. Thoroughly recommend

Try another dealership Order defender on January 2023 with their sales person called Richard call him and give all the card details for deposit and after that called in march for update, he had response to us by email we have orders your car and will be ready by on august, called him on may has responded you do not need to do anything your car will be ready and we will call you, called them on branch on august, they said their sales manger has left and ask us to go to branch, we been for several hours and they advise to take their mock car for 85k or wait for another 6 to 9 months for another. I should read review before going to this branch. I m not sure how they deleted the previous review but do not worry I will make one every months

One of the best experiences of my car buying life with the guys at harwoods. special thanks to Imran couldn’t ask for better. Fast easy and comfortable with reliable people to help on hand.

Can’t fault the service we received and extremely happy with my brand new Discovery. We got there in the end! A huge thank you to James and the Harwoods Croydon team who went above and beyond to make our buying experience 5*

Just bought a new range Rover Evoque from Harwoods and I was very impressed with the service I got. I must congratulate Richard Chandiram who provided me with brilliant service and helped me immensely throughout the whole procedure of finding a car, exchanging my existing car and Ive ended up with a wonderful new car with no hassle. Great service from a great team.

Daniel Cole is thoroughly professional Land Rover sales representative. He made us feel at ease and went through all available options. Without pressure and providing sound advice he guided us to the right vehicle for us at the right price. He is accomplished at his profession and his attention to detail was excellent. His offer to assist after sale to explain anything that we did not understand, even to the point of offering to make a brief video to assist us, is outstanding service. Thoroughly recommended and a credit to Land Rover sales

Excellent service and very friendly experience. I recently bought my first car in UK with this dealership and I am amaze how smooth this entire deal has happened. Special accolade to Richard, who have been very helpful and knowledgeable through out the deal. His customer management skills are at top. He sorted everything within single day when my visit was actually came as surprise to make the deal final on that particular day. Thumbs up and definitely recommend to others.

Where do I begin. Andy from parts is just utterly aggressive and purposely rude, he goes out of his way to be unhelpful. Andy should not be working alongside the general public when he clearly has no customer service or interest in his role. Me and my loved ones have all unfortunately had the same experience at this branch. I can see another comment in regards to buying a second hand vehicle, she is absolutely right, you are treated differently when buying new or used vehicles. I will be taking my complaint further, this branch must be re-trained and new faces are needed to say the least. Me and 3 family members were going to cash buy vehicles from here but we have gone elsewhere as the level of service here is just atrocious!! As for those in charge, stop playing a blind eye, it is evident you all know what is going on, do something about it!!!

My recent experience at Harwoods in Coulsdon has been first class. I really could not have asked for more help from their Sales Advisor, Anthony Ayim. He was extremely patient and took the time to answer every question, from the moment I first spoke with him until I collected the car - which involved about 5 visits to the showroom. I wasn't 100% sure about whether to buy a Range Rover but he helped me to make my decision. At no point did I feel pressurised and he gave me the time to think about my best option without imposing his choices. He is an asset to Harwoods as he goes the extra mile for his customers. I hope he is being treated well as an employee! Well done Anthony!

Service care appalling. Very disappointed. Cannot access the people you need to talk to re issues, other than what appears to be a call centre who field calls and don’t know what is happening. No detailed info conveyed on collection - failed to tell me car needed to return to have a part fitted. Was then told I had paid for part and booked return appointment only to be told by call centre and reception that I didn’t have an appointment - apparently the desk gets a print out of appointments at the start of the week so appointment requested later in the week is clearly not picked up. There is not but cannot go on. Very disappointed car is returned but still no clarity that issues sorted. Lost confidence - will have to take for second opinion and clarity that issues resolved. Needs a shake up - no good having beautiful surroundings if cannot get basic customer service right.

I don't buy cars that often so it's always like a new, and slightly daunting, experience. I saw Richard Chandiram who helped me with my previous purchase, which was a beautiful car. I knew what I wanted for my new car, and Richard sourced the perfect model, took all the strain off me and guided me through the necessary documentation surprisingly quickly. His enthusiasm was infectious, and I now have another lovely car. Richard was friendly, polite and professional, and I hope he's still there when I exchange my new, current vehicle

We were absolutely delighted to meet Richard Chandiram when we went to get a car ,nothing was too much for him and he explained everything and he arranged the test drive the car we were interested on the same day Everything went smoothly after that. Richard is asset to your company.

I’ve always wanted a land rover, and this is the year to make my dream come true. So we were delighted to meet Hugo De Freitas, whose knowledge and passion for all things land rover made the process of choosing what model and buying it a really enjoyable experience. Having grown up with Series 2 Landys, the electronic 4-wheel drive seemed complicated (no red or yellow gear sticks!) but Hugo easily translated the old spec into the modern one for us. He also laid out the pros and cons of secondhand vs new, in terms of spec and price. Hugo is a very effective salesman, but the whole experience felt like expert advice rather than hard sell - his focus was on finding the right vehicle and finance package for us. The sales process ran exactly as described, and having ordered a brand new defender 😍, Hugo kept us up to date on the build process, and shared our excitement when we came to collect it. An absolute gentleman, Hugo made the sales process part of the delight of realising my dream to own a Land Rover - and his expertise has made learning my way round such a sophisticated vehicle an absolute pleasure. We cannot recommend him highly enough.

We first started to look for a new car mid last year (early June 2021) when our fairly old Range Rover was giving more grief than its worth so I swore off Land Rover, and started to look around for another SUV. We visited Lexus (hard sale - we walked away), Mercedes (who couldn't care less and when they did - no car was available to look at), Volvo (young sales guy who tried REALLY hard and said the most absurd things), BMW were nice enough but just not open / didn't have the right car in to look at. Obviously we liked the cars those brads had on offer otherwise we wouldn't have gone there, but for what we needed and our budget - they just didn't deliver, add to that some iffy sales room experiences and we started to lose hope. Didn't think I'd say this but I did - let's go and have a look around Land Rover. Croydon branch is not far from us, and we had been past it before with a flying visit to compare with above-mentioned makes, so we went back but this time to seriously consider one of their cars. We arrived, nothing major, just stood there hoping to catch someone's attention, and Richie happened to walk by and asked if we were OK. You can imagine that at this point we are no longer coming in a dealership full of excitement, so the sceptical and somewhat vary us replied - we are looking for a new car. That's how we met, and it was the best moment of serendipity in the world of car buying. We explained what we were after, and because we had the Range Rover I thought we'd go for another one (within our budget, we are not in the SVAutobiography group, not even close) so we were eyeing up the Velar. To this day I am thankful that Richie just offered me to test drive one (I hadn't planned on it, we hadn't booked it in) because it wasn't anything like what I was used to (could be the smaller engine size) neither in a way it felt to drive nor the space I was used to. Because that is what made us go and look at the new Discovery. What we really liked about Richie was that he was just a normal guy, not the stereotypical car salesman (we encountered a couple of those, oh so cringe). By our very nature we are open people, we hadn't gone in there with a previous pep talk to haggle nor play hardball, and in return we wanted someone who is straight with us. We know how sales world works so we don't have an issue with the person wanting to earn their cut, and it's nice that Richie didn't treat us like idiots in order to get our custom. In fact, he was so laid back yet personable in his approach, that it lowered that tension of pressure to make up our minds. Which is just as well because we circled from Range Rover to Discovery (cost a lot more but it was so worth it), and now - several months later, are the proud owners of a very handsome car. Due to global shortages of chips and semi conductors we were advised that the waiting time would be between 2-4 months, which was fine because we had already heard about the 4 month mark. Due to the jobs we do - we know about generic production processes, and didn't expect for the car to arrive on day dot, but we did want to know approx. ETA. Richie was pretty good at coming back and saying, "no news yet", and it just so happened that our build slot came to 3 months after we had secured the finance, and the actual car arrived 4 months after that. All in all 7 months, but that's not excessively over the advised timeline (we did think that 2 months is a way too optimistic estimate), given that there was Christmas, New Year, Chinese New Year in the middle (loads of factories and supply chain cogs shut down for extended periods of time during these festivities). It's a little think but a nice touch - we got a video from Richie when the car had been dropped off by their transporter. It was so lovely, thank you for that. Handover was lovely, Richie helped us get the dashcam (and have it fitted), and his whole team at Croydon made such an effort to hand us the new car in style - velvet ropes and everything! Croydon team = superstars.

Had the best experience buying a car EVER. Always avoided here as have had bad experiences before (with over pushy cocky salesmen giving the hard sell) but decided to look at cars they had on the way to another showroom and ended up buying here as the salesman was exceptional! Hugo de Freitas was informative, understanding and not at all your usual pushy! In my opinion thats the best way to get a sale and he did. Easily the best car purchase experience I have had. It was so refreshing and the whole experience was fantastic.

Just purchased my first land rover and will certainly be returning in the future. The sale and part exchange went really smoothly which was all down to the excellent sales person Richard Chandiram. I test drove the vehicle which I had researched on line one day and collected the vehicle the following day. Vehicle had been checked and valeted throughout and all documentation was ready. Excellent service.

We bought a LR through Richard Chandiram and were very pleased with the service. There was no flexibility on price, but that's a sign of the (Covid) times! Richard was polite and responsive through the process and everything went very smoothly. The car was presented in immaculate condition. This was a return visit to this centre and to Richard and we'd return in the future if the need arose.

Brilliant service as always from the Team. Thank you more so to PATRICK who has been absolutely fantastic in helping me. His customer service skills are very professional, helpful and knowledgeable. I would definitely recommend this dealership if you're looking for top class cars with first class service.