Edit: Never going there again. waited 1:45 for my appointment as it was that late. Saw the doctor who 'Arranged my repeat' ... turns out that never happened, now have to go a week without my NECESSARY medication. Appalled.

I visited Caterham Dene this morning after not being able to see a doctor at my GP surgery - the telephone lines had been so busy that by the time I got through all today's slots had gone. I cannot rate Caterham Dene highly enough.....the whole experience was faultless. I turned up with no appointment and was seen, assessed and reassured by a wonderful nurse within ten minutes. Technically I'm not within their NHS trust area but they still saw me.

Normally very good but i went in sometime in August/September 2017 when I fell flat on my back onto concrete and was in excruciating pain. The nurse felt every vertebra amd told me nothing is broken. I questioned an x ray but was told, not necessary.. As the pain continued for months, I had myself checked out in another country during my holiday months later only to be told that I broke my back. So be careful. I tried to insist on an xray but wad flatly refused.

Thank you to everyone at Caterham Dene for the care they gave my elderly neighbour today, especially Allison, who was very kind and compassionate towards us both. It is an excellent unit, staffed by very competent, caring people, who treat everyone as a individual. Wendy.

I must say we are very lucky to have this hospital in our area. I went in today with a severe allergy and I must say I was well taken care of by their very friendly and efficient staff. Well done to the wonderful staff who are giving an excellent service to the patients in these trying times.

Great facility to have. My elderly mum was treated well at all times. They were honest about waiting times as they were busy. We were seen within the given time frame. This is the 3rd time we have had to use the Dene for various family members locally and we have had great service every time. Lucky to have them there.

Dr Matt & Joanna (apologies if names not exactly spot on - you know who you are!) thanks so much for your kind attention this afternoon during my unscheduled visit. Your speed professionalism, thoroughness and care was a tribute to the very best in your profession. Thanks too to another pair of superstars Hannah and Sammi out of Banstead ambulance service. Honestly you were all absolutely outstanding, we are so lucky to have people like you! Thank you all.

Lovely lovely people,and a very understanding nurse (she'll know who she is) was so sympathetic, helpful and diagnosed that I had a urinary infection, even though my own doctor couldn't, After being back to my doctor week after week 8 weeks to be exact to end up in excruciating pain. There should be more of these Centres I know which option I would rather go with....!!!!! Receptionists were also very helpful,pleasant and always with a smile. Keep up the good work everyone!!!

I have been using the Dene for wound dressings recently and found ALL the staff very helpful. The nurses are polite and caring professional with compassion. Waiting times are minimal.

I attended Caterham Dene Walk-in on New Year’s Eve 2022, having accidentally stabbed a kitchen knife right through the tip of my finger and out the other side. From the moment I arrived at Caterham, the team were efficient and I was treated quickly and with care. Their service was excellent.

29/11/2017 Went to Caterham Dene today , I got seen with 20 mins by a Dr Ishtaq, Made me feel very welcome, Very Helpful , Diffently recommend, to friends and Family. Thank you .

Thank you to the lovely nurse Karen I saw today. She was so friendly, kind and reassuring and the hospital are lucky to have her! I can’t say the same about the receptionists.They were quite rude and unwelcoming, and made me feel uncomfortable. Overall, I highly recommend the service and I only waited 15 minutes to be seen.

Fast FRIENDLY good doctors

I attended with what turned out to be a broken fibula in mid January 2023. The service there was excellent and I was in and out on crutches and in a boot within two hours. Special mention to Ann Marie Sherman who was great.

I went to caterham dene after injuring my ankle. I was able to get seen by a doctor, have an x ray done, recieved my diagnosis (a fractured ankle), and was fitted with a boot in just under 2 hours. There was hardly any delay and I got through the process really quickly - plus the staff were all very nice and helpful!

It was clean and well lit. Easy to find and parking was readily available. Was seen pretty quick as I attended for a walk-in appointment.

Prompt and helpful assistance after phoning and then walking-in. Great to be met by medical staff who seemed genuinely interested in making me better rather than regarding me, as an unwelcome inconvenience. Thanks.

I visited last week for treatment for a minor injury. The staff at Caterham Dene were amazing- considering it was pretty busy. I was very well looked after by nurses Jo and Sarah - they were brilliant. Great service. Committed, dedicated staff.

We had to visit Caterham Dene yesterday. We were first in the queue at opening time. The receptionist was lovely. We only had to wait ten minutes to see a nurse. She was brilliant, very thorough and put my husband's mind at ease. Back home within an hour. Brilliant service that we would definitely use again.

I had to go up there daily after an operation earlier this year. The queue was always short and the staff were always fully professional. I could not be happier with the service I received and could not be more impressed with the doctors and nurses.

Reception staff are polite and helpful, you are seen in a timely manner and the treatment is very good. So thankful to have this service local to me.

Amazing place. Checked in by a very cheerful friendly receptionist and I'd barely sat down before I was seen by the nurse, who was also very cheerful and friendly. They dealt with my problem quickly and efficiently and I was on my way within 15 minutes of arriving - fantastic.

Such kind and caring staff! I had to make numerous visits to the hospital for dressings for a nasty leg injury. The nurses were all wonderful and I never had to wait longer than a few minutes. Thanks so much for everything!

Managed to end up with a mallet finger from tucking in a blanket..!. Called them up to find out whether I should get an x-ray or not, they advised I should as precaution and explained how to go about sorting it out and what to do in the interim to stop any further damage to my finger. Went the following morning, around 8:45, and was out by 10:15 with x-rays done and a much better splint than the one I made myself from a lolly pop stick! I have been there once before a few years ago when I tore my meniscus, and they were just as excellent back then. The staff are all really nice and friendly both in person and on the phone, I really can't praise this place enough! Thank you again Dene Hospital and your staff, you are great! :)

Attended at 09:30 on a Saturday after being recommended by the pharmacy to go. The hospital had free on site parking, no queue at reception and a clean and calm waiting area. Reception staff very polite and personable. I was triaged within 20 minutes and then seen within another 30 minutes by a wonderful senior nurse named Anne-Marie. She was very friendly, bubbly, knowledgable and promptly issued me a prescription. I was in and out within an hour. Had no idea this hospital even existed prior to today but would highly recommend for minor injuries as the whole experience was very painless (unlike my finger!) and so much better than attending A&E. Thanks team for a great experience 😊

🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹Since 20th arrived in Caterhem den hospital at 21:25 arrived hospital sisters & nurses all very assume and amazing caring me . I wasn’t walked properly when I was east surrey hospital the Caterhem den hospital amazing spire specialist Physiothrophis very friendly and hard jobs the helping and Praticeing me how I walking and how managing my self with two sticks she ‘s really hard working especially all nurses all of the sisters too am so very happy when I been there all the staff working hard too all of them really really angles really helped after 18 days I walking with two sticks I glad to see all them thank you so much to every one very kind this hospital not hospitals like 5 star hotels .🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹🌹

I was seen earlier and had amazing, prompt and efficient service from all concerned.Thank you to Jo and Jimmy for their friendly, professional, care and attention, even at the end of a busy day. We are so lucky to have such an amazing facility to use in our area. Thank you Caterham Dene team!

Had two x-rays at the dene very quick no waiting booked appointment very nice staff

I just want to say how impressed I was with the service I got today. Receptionist was lovely and very helpful. I was seen too quickly and am so grateful. Thankyou

Friendly staff at front desk and great triage nurse

I had a knee replacement 3 weeks ago. The service for doing dressings is amazing and so efficient too. A great asset to the community. Very impressive with a really committed team.

(Translated by Google) Youhospilawasverygood (Original) Youhospilawasverygood

I went in with a broken arm, I was seen, X-rayed and plastered in under 2 hours, what great treatment, and the staff were very helpful and kind, It's my first experience here, I wish all hospitals were like this

Caring and helpful staff. Walked in on Sunday (today) and was seen and carefully examined. Answered all queries satisfactorily as well.

This place is amazing, clean, kind staff, friendly reception staff and short waiting times, put my elderly mum at ease straight away! More places like this please! Thanks to all the staff x

Very smooth check in process, quick and professional service. Never had to wait more than an hour. Thank you.

From a very sheepish person that got maulled by a false widow spider... Thank you for all your help. Kind, helpful and very knowledgeable people. Hospital is very clean and a pleasant experience all round...

Today was my first visit to Caterham Dean, and must thank all the staff from the receptionist to the nurse who attended me. I received an excellent service from a caring and professional team. Kind Regards. Richard

Twice I’ve ended up here now due to not being able to ride a bike 😬 and twice these wonderful people have been nothing but helpful, efficient and really quick. I can’t stress how stress-free all the staff make a visit here. Thank you 👍🏽

I visited today for the first time due to an ear problem that was not resolving. I had been trying to get a GP appointment for over a week with no luck. I was recommended Caterham Dene by a friend and I’m so glad I was! The entire experience was faultless with kind, friendly staff and 2 excellent nurse practitioners who were warm and knowledgable. How lucky we are to have such a great service available to us. Thank you!

Yousid Tway has always looked after our family very well. He is very professional, warm and welcoming. I recommend him and the team

Very good experience when I attended after a 6 hour wait in Croydon University Hospital where they had failed to remove a canula on discharge. The excellent staff here removed it and nurse took notes in great detail checking my blood pressure etc before leaving. The difference in care is astounding no wonder they have such excellent reviews

Been here on Christmas Eve morning for a tetanus shot after calling 111. Super fast, staff very attentive and helpful. Thanks

Bit old fashioned in the day centre but the new part is just wonderful. Clean and pleasant. Staff are very friendly and helpful. Lovely to have somewhere to go out of hours from the doctors too

Few different departments here. Some better than others. Some staff great but equally some staff are not

Waiting time was 15 minutes and in another 15 minutes I was out. By far the shortest time ever in a hospital. Unfortunately I needed a much more advanced check-up at a different hospital and scan than they could provide,but they tried their best

Sliced finger on barbed wire. Despite COVID barriers was seen in 10 mins, patched up in 30mins and the return visit today to remove stiches was punctual and efficient. My experience of this facility and it's staff was excellent.

Very quick an helpful here Its a walk in service jst walk in an wait Free parking a bonus its minors A&E linked to East Surrey Hosp

Waste of time going, was told to go there because of a lump on my wrist causing pins and needles in fingers. Told that they are minor unit and not neurology!!!!!. She said she had no idea what it was and told me to go to Croydon hospital.

When my daughter needed to see a medical proffessional out of hours on a Saturday, I tried here, I was so happy to see only 3 people in the waiting room. Unfortunately we were very quickly told to drive to East Surrey Hospital or Purley as caterham will not see under 18's. It's a great facility that cant be used by the whole community.

Excellent service

Always good!

Great emergency unit fit you in quickly with short notice and very thorough professional and friendly.

Asthmatic with bad chesty cough for nearly a week, prescribed a nasal spray for blocked or runny nose and a hayfever tablet.. Now struggling even more to breathe.

What an amazing service!!! Such friendly staff, I was in and out in 30minutes. So lucky to have The Dene so close by. Thanks again to all the staff.

Brilliant service. I went in with a potential broken toe (turned out it was fractured). Within 40 minutes I'd checked in, been seen for my initial assessment, seen another nurse, had an X-Ray, had the follow up to the X-Ray and left. I can't find fault with anything and would highly recommend nipping here instead of going to A&E (unless it's life-threatening, obviously). The only thing that could be improved, although this will be nigh on impossible due to the constraints of the site, is the parking. At 11am on a Monday morning when it didn't seem too busy there wasn't a single space available in the car park.

First class service, no waiting time and friendly, helpful nurses, GP and reception staff.

Very small hospital, good for some things but does not have all the departments of a major hospital so I would recommend for walk ins and injuries that wouldn't be classed as emergency as East surrey is normally where they send you if that's the case. However I have to thank the wonderful nurse who attended to my mum on Thursday 1st November. Mum is recovering from a traumatic event and because of this worked herself up thinking her illness was back. For piece of mind we dropped in to check all was ok and the nurse was so kind and caring and genuinely seemed to care about her patient. I cannot thank her enough for showing such empathy and compassion at this extremely hard time. Absolute credit to the hospital.

Great minor injuries clinic, staff were friendly and helpful. The service was efficient and wait times minimal. Free parking an added bonus too!!

Why do I even have to give 1 star??? My mum tripped and landed on a glass of water she was holding which resulting in the glass breaking and a piece gouged her in the wrist. There was so much blood it sprayed up the wall all the way to the bathroom sink. My ex Army husband had to tend to it before rushing her to the Dene Hospital as what he deemed an emergency and arrived 19.48. The doors where shut, they did not respond to the buzzer so my husband had to signal them at the window to which the receptionist did not even want to open the window or call a nurse and stated repeatedly that they are closed. (The correct closing time for an emergency is 20.00). They eventually sent a nurse out to tell us the same thing that they are closed. After my husband relentlessly pestering them that East Surrey Hospital is a 25 min drive away, they agreed (out of liability) to let us in for them to literally take the bandage off, barely looked at it and said we must just go to East Surrey Hospital. No help or a clean dressing provided. They did say "hold it above your head" and that was all we got. If ever I have come across the most lowest of nurses and receptionists! Could not be asked because it would of made them late to get home. Thank you receptionists and nurses at the Dene Hospital 24th June 2018 ,19.45 shift.

The walk in centre is hit and miss however the wards are badly organised and hopelessy run. Information is not forthcoming and noone seems to have a clue what's going on with parients and treatment. Concerning !!

Five star service. Staff very friendly and always so helpful

Got great, quick, service at the walk-in centre on a bank holiday.

Fantastic friendly and effective

I have found the minor injuries unit extremely useful. When I have had an injury needing medical assistance, but not an A and E Department, this unit is ideal. Very pleased with the nurses and reception staff. Parking is also not a problem.

Wonderful service, so helpful and friendly, very professional in resolving medical problem, thank you so much.

Thank you sooo much for helping me today .My condition was not due to an injury but the walk in centre were really kind and happy to see me ,lovely place, thank you.

Fantastic service, 2016

I was in and out of here in 15 minutes! Brilliant service.

Overall fantastic experience, I wasn't able to be seen by my GP as they were too busy to offer an appointment, phoned the walk in clinic to explain my situation & the receptionist managed to get me an appointment with the GP on site at the clinic by speaking with my GP directly. I required antibiotics for an ear infection which had been lingering a week prior. The care & kindness the receptionists show is second to none. Friendly, pleasant & pull out all of the stops to help.

First class care. I had a minor injury to my knee and throughout the process of redressing over the weeks I was looked after and cared for by all the nurses like I was someone special. Of course it is not a place you want to visit regularly but if you have to, it's nice to know that you could not be in better hands.

Used the Minor Injuries Unit for the first time yesterday. Fantastic care and service from start to finish. Even able to park for free. Greeted by friendly, professional staff. Waited only 2 minutes then had my thumb examined thoroughly by staff. They tested my blood levels for tetanus, advised me and dressed my cut thumb. Cannot praise enough thank you.

My Dad (Brian) received the most amazing treatment today from all the staff, but especially Kim who took her time to listen and treat accordingly. She was so lovely to Dad and had a wonderful attitude. I can't thank them all enough.