2/5 Jennifer S. 5 months ago on Google • 2 reviews
I
arrived
15-minutes
prior
to
my
appointment
(an
early
appointment,
allegedly
the
first
avail
of
the
morni
g)
but
didn't
back
into
my
treatment
room
until
a
full
HOUR
later
-
BAD!
Check-in
is
redundant.
I
filled
out
the
pre-visit
questionnaire
at
home
via
the
online
system
but
was
asked
to
repeat
all
of
it
at
the
I-Pad
kiosk
-
WHY?
-BAD!
Your
front
desk
staff
-
ONE
person
for
way
too
MANY
patients
-
was
BAD!
And
that
one
woman
was
MEAN!
When
it
was
finally
my
time
to
go
to
my
treatment
room,
my
patient
rep,
JASMINE,
was
WONDERFUL!
She
greeted
me
with
a
smile
and
obviously
introduced
herself.
She
then
asked
me
how
I
was
doing
and
about
my
pain
level.
When
my
doctor
finally
arrived,
he
too
warmly
greeted
me
but
was
distracted
and
seemed
a
bit
rushed
during
our
visit.
However,
I
do
NOT
believe
that
this
impacted
the
quality
of
the
care
that
I
received
from
him.
He
took
care
of
me.
But
being
rushed
with
patients
is
a
WARNING
sign
that
something
is
VERY
wrong
somewhere
in
the
patient
care
pipeline
-
BAD,
this
must
be
fixed
ASAP!
It
negatively
impacts
the
overall
patient
care
experience,
especially
after
waiting
way
too
long
to
be
seen
by
my
doctor.
There
was
no
one
seated
in
the
"checkout"
area
to
schedule
my
next
appointments
(x2).
I
was
told
to
do
that
with
the
same
MEAN
woman
at
the
front
desk,
who
checked
me
in.
She
finally
asked
for
help
from
one
of
her
co-workers,
in
the
back
office,
to
do
this.
But
instead
of
taking
care
of
me
at
the
front
desk
computer,
where
I
was
standing,
she
chose
to
stay
in
the
back
office
at
her
own
computer
and
then
yelled
questions
&
informationto
to
me
from
there.
HONESTLY,
WHERE
DO
YOU
FIND
THESE
PEOPLE,
who
know
absolutely
nothing
about
customer
service,
how
to
ineract
professionally
with
people/patients
confidentiality,
etc
-
BAD,
you
must
fix
this
too!
I'll
stop
here.
Hopefully,
you've
heard
enough
to
know
the
work
that
needs
to
be
done
ASAP
to
improve
upon
the
services
that
you
should
be
consistently
supplying.