Mercy Washington has become a disaster, they have outsourced almost every department they can. The ED doctors are almost like those recently highlighted on 60 Minutes. Personal doctors are no longer the common sight. The use of contracted hospitalist are used. Long term employees (over four years) are hard to find. Was discharged after four days, after filling me back up with IV fluids, no actual investigation occurred, luckily after being home for two days, found myself back hospital this time luckily at a hospital that employees investigating with compassion for my real cause. Mercy is just a hedge fund facility, see how much money they can bill insurance companies. My great grandfather that was brought to WashMo to start St. Francis hospital is probably crying in his grave in Borgia’s cemetery.

I took my daughter here. She was running a high fever and her neck hurt. They could not do any test for covid or flu. They didnt even do any bloodwork. She wasn't sick enough to be hospitalized so, they could not afford to use a test. It was the quickest visit to the emergency room ever. They were very quick sending me the bill. I called billing and told them I didn't feel I should have to pay the full thing. I was told someone would call me and no one ever did. I took her to the doctor the next day. She had mono and viral meningitis. They could have a least done blood work. I will not be coming to Mercy anytime soon.

My daughter has Crohn’s and was writhing and bawling in pain. She was exposed ,so her dad left the room to give her some privacy. Apparently a male nurse was upset at him for not wearing a mask. I’m guessing he refused. though he didn’t comply with the company policy, the male nurse and security guards went to the extreme by coming in the room and yelling at him for not wearing a mask, all the while my daughter is in a compromising position and was screaming in pain and yelling for some privacy. They didn’t need to come in yelling and it didn’t need to happen in the room. They could have taken her dad out of the room and walked him out of the building for refusing to wear a mask. I’m appalled at the way this was handled. And by the way, the ER staff was not wearing masks while we were there.

I get where most of these bad reviews are coming from, I have experience with mercy as I have been coming there for years, but it's honestly not just mercy, doctors in general these days, just don't care, it's that simple, even if you pay them up front, when doctors don't know, they tend to lie, just like everyone else, you really can't trust anybody these days, I think people forget in any profession that it's the consumer who is billed for their services, and in the end, those people are the ones who pay your paycheck, I personally have had to deal with rude nurses in the er before, and a couple of doctors, which is fine it's their decision, but I should get to request a different doctor honestly. hospitals are unpleasant enough as it is, shouldn't have to waste my time, dealing with rude staff.

This Hospital lost my mom ID card and since she was only there for maybe 2 hours and passed away now they lost something that has personal meaning to us, we are totally hurt that they lost it and said well we can't find it well FIND IT!!! #UpDate Hospital will NOT contact you so as I said before THEY LOST MY MOTHER ID CARD SO THEY GET AN F FOR FAILED AND FAILED FOR NOT AT LEAST CONTACTING ME!!! #New Update Still can't find my Mother's ID card but was still able to send the Bills so they get paid so this is unbelievable that they didn't care but thank God they didn't lose my Mother's body!!!

I had the best experience at the heart testing department, I couldn't believe how kind, respectful, and caring this department was. Everyone went over and above there jobs, keeping me very comfortable and relaxed Thank you Mercy for such a wonderful department God bless all of you Please keep up the great work. You are very appreciated.

Close friend of mine was admitted due to a heart attack. When he was brought back into the room it was me and the patients mother and I was quietly sitting with them not saying a word. A security gaurd brought me aside and suggested that just family should be in the room so that way there is room for medical staff. I agreed and walked out of the ER with the gaurd while casually conversating. I returned later that night to check up on my friend and was told in his current "mental state" that he wasn't being allowed visitors. My friends mother came 30 min later and she was allowed back to visit despite my friends "unstable mental condition." When I questioned the charge nurse, he said that I was asked to leave earlier that day because I was "hyping him up" and "contributing to his deteriorating mental health." When I questioned another security gaurd about this he told me that I was again "hyping him up" ealier and that I was not allowed back there at all. I was forced to wait hours constantly being told Ill be let back there "in a few minutes." Meanwhile I see several patients being forced to wait long periods of time for help while they are in pain. One poor women was doubling over and couldn't even stand from the pain she was in and she was forced to wait far too long for a nurse to even come get her. My friend is now being forced to stay against his will despite him being aware and posing no danger to himself or anyone. Is this the best Mercy Hospital can offer? Am I going to held against my will if I go into the ER for a physical injury? Is mercy staff reall6 doing their best to save lives and heal wounds? Or are they more concerned with getting money and deciding who suffers and who needs aid?

This review is for the Mercy Patients First building, not the actual hospital. Tests are always easy to schedule and to get completed. The patients first building is easy to navigate and is as relaxing as it can be.

Melissa Stapp treats her patients like guinea pigs, at least in my visit. She administered a medicine I wasn’t suppose to have leaving me with horrible side affects. When I refused to take any more experimental medicine she offered she discharged me. Trying to contact any patient advocate or administrator is laughable. I left the ED in worse condition than I arrived in. Mrs. Stapp does not listen to her patients, she lied and made false statements on my charts. I will never allow Mrs. Stapp to ever be part of my care team.

I have been very happy with the level of care I have received at Mercy Hospital in Washington, MO. From scheduling the first appt's, to the Pre-Admitting process, to my surgery & one night stay where my Nurses were wonderful & supportive after my Full Knee Replacement. I really could not ask for better care & support. I very much appreciate their tradition of a morning & afternoon prayer. No words can express the peace I felt listening to that first prayer, knowing then I was in a good Hospital. Thank you to all who do what you do each day in providing the best care I could have asked for....you are appreciated!

The nurse who was checking me in to the er was extremely hateful simply because I didn’t want to be tested for Covid right away. I wanted to rule out other things before jumping the gun and being tested for Covid. She looked right at me and said if I wanted to be seen I’d need to be tested for Covid and was very hateful about it! Told me it was a matter of if I wanted to be seen or not the option was up to me if I wanted to be tested for Covid pretty much telling me my only choice was to be tested for Covid or not to be seen at all.

This morning, our 5 year old had a scheduled procedure at the ambulatory surgery center. He was being pretty tough but the closer we got to the procedure the more nervous and scared he became. We got called back to pre-op and as the lady was escorting us into the room, I saw a little stuffed animal, coloring book and colors on his bed waiting for him. All of the staff were kind, professional and involved him In their discussions. Immediately after the procedure, the doctor personally called us to provide the update. We had ran quickly to the cafeteria to eat breakfast and they got done pretty quick. We hurried back down so we could be in recovery waiting when he rolled in. A short time later they took us back to his recovery room to wait. It wasn’t long after that, they rolled his bed into the room. One of the first things I noticed was the little animal they provided was wrapped up to look like his arm that was wrapped because of the IV. He was holding onto it tight and i know it helped provide him comfort when we weren’t able to be with him. Whether this is a policy, procedure or someone went out of their way today to make his visit and surgery less stressful - I want to say thank you. It’s the little things that matter. A smile, kindness, a matching bear…….everyone involved in our experience today was fantastic.

Thoroughly impressed with Mercy Washington Hospital and the care a family member received last night. From the ER triage/reception and ER staff to the ICU Nurses and NP. Big thank you to them for their professional and excellent bedside manor. So grateful for the care they provided.

I was seen by a Dr D Glover in the clinic for a colposcopy. He did not close the instrument inside my body before removing it, causing pain. He refused to prescribe antibiotics for a tooth infection despite me explaining that the pain was radiating through my jaw and into my temple. He told me I needed to make an appointment with a dentist. I informed him that even if I made an appointment right then, it would be at least 5-7 days before I was actually seen and that clearly I needed antibiotics. He continued to refuse to prescribe antibiotics. Then I received a letter stating that I can't be seen in the clinic anymore because I fought for my right to be treated. This hospital and it's clinic is a joke.

Heard from multiple people this was the place to bring our baby… this will be our last appointment here.. our appointment was at 11.. it’s currently 12:30 and still have yet to be seen.. the time before that appointment was at 9am didn’t get seen untill 12:15… I get things happen but sitting in a room with a crabby 9 month old isn’t how we wanted to spend our day..

Wound Care - is by far an away someplace that does not in any way embody the Mercy mission statement. After dealing with the same treatment and issues with the same staff mentality for 2 years, I filed a police report based on the treatment I received from one of the nurses in addition to a report with the State of MO. I always start with kindness/humor and if that doesn't work, I treat people the way they treat me. Police these days don't take a report for no reason.

You are better off calling the funeral home than paying a visit to this ER. Time and time again they have failed my family and today was no different. My immediate family member was told by their primary care physician to seek emergency treatment for kidney stones after review of a CT scan. The hospital turned them away and told them to make an appointment after they waited for there for 6 hours.

The Mercy Washington hospital lab (blood draw tech) and CT imaging staff went above and beyond to make my son feel at ease when getting his STAT CT scan the other day. I can’t say enough good things about them. Very informative and made it all about my son to alleviate any fears he may of had. Thanks again

Reason for Visit: 19 month old son was in severe pain and had a 101 fever this morning. Took him into the E.R. Was checked in, and it took about 45 minutes foe them.to get his vitals. When asked his symptoms I told them he had a fever of 101, and was VERY distraught. Usually a sippy cup would calm him. He wouldn't eat. He wouldn't drink any liquids. NO VOMITING. IMPORTANT FOR LATER. They ship us back to waiting room. At the time we were chronologically #2 in line. Several other people came in a couple of them I understood needing immediate mesical attention. Then a family of 5 comes in DEMANDING to be covid-19 tested on the spot, despite being told by all of the E.R. staff thats not the procedure and they neededto go to TAUC or Walgreens foe that. They refused. Exaggerated their symptoms to be seen and were taken before my child and a few other sick kiddos. One we got to a room, nurses came in and did their routine thing. DOCTOR came in, looked in 1 ear looked in the other couldn't see much for a ball od wax. "The eardrum is a but red Im going to give him an antibiotic for ear infection." Sat in the room forever. 4 hours total. Finally a nurse comes and tells me "we gave him a dise of antibiotic.." I stopped him there because what they actually gave him was Motrin. Niceto know they don't read their charts. Anyways, after a total of about 6 hours I took him to another clinic who did a more thorough examination. They figured out hes actually teething and the pain is coming through in waves. This poor kid suffered for an additional 8 hours because Mercy Washingron Doctors couldn't be bithered to do a more thorough examination of my son. Im apalled at how dismissive they were when I asked follow up questions, they were very passive in answering any questions and overall extremely unprofessional and very hasty with their MISDIAGNOSIS. DO BETTER MERCY. DO BETTER. For the kids. For. The. Kids.

I recently was seen in the ER by Doctor Watson. He was very thorough and attentive. Listened to my needs and the way I felt and tried his best to meet my personal needs. He stayed on the phone and worked really hard to get me transfered to big mercy, who was full up, because they had the surgeons on staff that I needed for my condition. 100% recommend this ER when Dr. Watson is on duty.

High risk pregnant mother a little over 20 weeks pregnant came in for emergency care (tightening in her front area, vomiting and in pain)and was put in a small room in labor and delivery to receive less than poor service with only one other patient on the floor(confirmed by the dr). . At the time of my arrival about 3am they had NOT found a heartbeat for the baby and were in no hurry to do so. Why would that not have been the first thing?? Too busy hanging out at the nurses station, laughing and carrying on while my pregnant daughter puked her guts out. She was sitting in a tiny room with no personnel???? The ultrasound tech seemed annoyed to find out they waited for their shift to do an ultrasound. Over 6 hrs and they were finally doing an ultrasound on the area of pain which by then had subsided....gallbladder? Who knows?? After shift change, the new staff had no idea what had taken place. They were asking my daughter what all had been done, what kind of meds they had given, how much etc..What does "on call" mean to you? My daughteter arrived at 2:30am and the "on call" dr was called at 4(confirmed by the dr.), but decided to show up at 10:30am so he could tell my her that there was absolutely nothing wrong with her and she could have gotten food poisoning. Go home they told her. The home where that BIG bill will arrive for NO services rendered. Absolutely the worst care. I wouldn't recommend this hospital to anyone.

My grandmother had a stroke and was taken to the emergency room and admitted. After leaving work and hoping to help my grandfather through this difficult time I was told by the emergency room receptionist that I could not enter my grandmother’s room because only one person could enter every 24 hours due to COVID restrictions. I also could not wait in the waiting room due to COVID restrictions. I could wait in the cafeteria though (because COVID doesn’t transmit there) or in my vehicle. My family utilities all the amenities in Washington because they do not have COVID restrictions; apparently with the exception of Mercy in Washington. It’s not about “slowing the spread” it’s about control.

I will never go thru Mercy again. I am still trying to recover from having a procedure there that caused severe back & neck spasms. After expressing my physical limitations, was put thru procedure that caused me extreme pain. When I could have been sent to one of there other facilities that could've prevented my agony. They let me know this just moments before my procedure!

Mercy Hospital at Patients First is an excellent center for the patient. Virtually any procedure can be scheduled there. The atmosphere of quality patient care is very noticeable in every segment of the facility. Quality and a patient centered focus is most appreciated. Thank you for your passion for excellence!

The nurses, male and female, at Mercy outpatient surgery were great. Making my experience relaxing and pleasant. They were all very professional and compassionate in taking care of my needs before and after surgery. Thank you all very much. Dr. Gill, my urologist, was awesome, dropping in on me before and after my surgery and even going to the waiting room to inform my wife on how the surgery went. Thank you Dr. Gill. Sincerely, Lonnie Neckermann

Staff was very friendly and informative about the procedure and answered all questions that we had. The nurses checked in on me and my wife several times to see if we were comfortable and needed anything. Our floor nurse had stayed with us past the time she was supposed to be going home. She did not make us feel that she was pushing us out the door so she could go home. Very professional. Thank you to all the staff that made us feel at ease from the beginning to the end of the procedure.

Megan in radiology was great to work with for my MRI. She was very friendly and made me feel very confident in her. She explained everything in a way I could understand and was comforting

In November 2021 my dad was transferred to Mercy at Washington Mo when no available hospital beds were to be found in our local area a few hours away. Over the past five or so years my dad has been in and out of various hospitals in the St Louis area and at Mercy Washington we encountered some of the most professional and kind doctors and nurses ever. Within a few days the issue was diagnosed, treated and we were on our way home. Best hospital we have ever been to. I just wish it were closer.

the most unprofessional and idiotic staff and doctors. do not EVER waste your time or your family’s health here !!! i wish i could let the whole world know how absolutely horrible this hospital is and how little they care for their patients. MULTIPLE misdiagnoses, a botched surgery , THE LIST GOES ON . DO NOT EVER GO TO THIS HOSPITAL.

I absolutely love mercy Washington!! We drive almost an hour just to get care here. Every healthcare worker here is so sweet and kind and professional and they always make me feel comfortable. I wish people appreciated them more ❤️ I will continue to come here for care .

Mercy has continually provided the best medical care with the best staff I have ever experienced. Previously I relied on Hospitals and Health Care providers in the St Charles County Area. My previous experience with other facilities was always a problem after problem. I switched to Mercy and I am extremely happy.

Mercy Sullivan, Washington and St. Louis, are absolutely the best, that medicine has to offer. Dr Remo has been my Dr. For almost 20 years. I can’t thank everyone on the mercy staff enough. You are all the best at what you do. Thank you for being there for me , when I need you.sincerely, Lisa Bennett

My sister was a patient on several different units. Staff provided excellent compassionate care. I spent my career in healthcare so I know what to look for. They checked all the boxes. Great job!!

The ER nurses at night are fantastic. The Dr could have been taught more compassion. What I did not need from him was a lecture on urgent vs emergent before even being seen.

I have had two surgeries here, always excellent care….my only complaint is the CONSTANT ridiculously loud “test page” over the intercom system….10 (?) so far in the last three hours. This is NOT conducive to relaxing and healing.

The Mercy system has become too big and bureaucratic for me. It is impossible to make appointments through central scheduling. In my case, I navigated the My Mercy app and scheduled an appointment that was offered to me. Upon arriving at the facility, I was told my appointment had been cancelled. I asked why I wasn’t notified of this and the cold reply was”a message was sent on My Mercy”. When I indicated that I had not seen the message the staff member looked it up and said”yup, I see that message was unread”. When I asked why I was offered an appointment that was inappropriate the reply was”well the system doesn’t know those things”. Well the it’s time for the system to stop doing things and for humans to start doing some work again. I will be seeking healthcare elsewhere after being a mercy patient for 29 years.

The personnel at the hospital were fantastic. The hospital staff and all medical personnel were friendly, professional and efficient. The cardiovascular team was equally friendly, professional and really knew the procedure. My compliments go to all the personnel and I think I received top notch care. The facility, however, is too small for the volume it handles and it needs to be brought up to the standards of Mercy on Ballas road.

Needed some x-rays. The staff and in particular Jay the x-ray tech was great to work with and a personable. Walk in no appointment needed. Was in and out the fastest ever, especially when having about 10 x-rays. I was impressed.