This is some of the most unfriendly staff that I have ever encountered in a gym. None of the staff is happy to have a job working there! They should fire the fat guy at the top and start to rebuild with a better attitude and new equipment, or Planet Fitness will run them out of business!

Very nice gym. Great staff. Really good equipment. Has some areas to improve. Better ventilation. Cleaner bathroom (but I have yet to find a clean gym bathroom in Cleveland.) Still gets five stars because this place accommodates its customers and has great equipment along with a great staff. Most importantly it’s a very good atmosphere! So it’s gets 5 stars either because. Because if those 2 minor things don’t improve I still highly recommend this gym!

Cleanliness is a massive issue with this gym. You walk in and are instantly met with a funky smell that only gets worse when you walk into the locker room. Paper towel and soap dispensers are consistently empty during peak times every day. All cardio equipment is covered in sweat stains. Air conditioning also seems insufficient as the thermostats around the gym consistently read 78+ degrees.

I've actually been a member at this gym for quite some time and today being Sunday I came in to get A workout in before they closed. I was left waiting at the counter for over 15mins with no employees in site. Even after searching the gym and the men's room I still couldnt find someone to help assist me In getting water and preworkout. So I just left. Being someone who worked at gold's gym and worlds gym, this is not kool at all.

Edit: 1/4/23 This place continues to get more and more dirty. Carpets are covered in stuff, machines have sweat stains and dust all over. It's quite bad. Edit: having gone here 5 years ago and now coming back, this place seems to have gone downhill. Equipment is covered in dust and the floor doesn't ever seem to get mopped. I still like the gym but it is dirty. I have signed up for a month here. It seems like a pretty reasonable option for a gym. Staff is nice and the place is clean. Wiping down the equipment can be annoying, as they do not provide towels and simply provide paper towel dispensers and a sanitizing spray. I would say this place is standard. Good option for an area that doesn't have many traditional type gyms around.

Michael and his team saved my butt today! I lost my cell phone in the gym, it fell between one of the free weight benchs and I totally forgot I was over there earlier. They watched the security footage, followed my movements, and helped jog my memory. Huge save as I was leaving for a week vacation that day and needed my phone. It is great when people go above and beyond to help others out! Really shows the difference between this team and other gyms.

Overall the staff is very friendly! Shouts out to Bella, Michael, Oronde and the team over there! The protein shakes are amazing (peanut butter cup is my favorite) and the outdoor turf space is great for training. Highly recommend this gym!

9/28 Update - Without notice, Fitworks is now open 24/5 again. Just happened to drive by at 3am and the doors were open. Called to confirm restored hours. Yes they are open over night through the week. No longer open 24 hours. Really like this gym but now must move on do to their more restrictive hours. Management does not respond to messaging about updated hours. Disappointing, have been with this club 10 years.

Update 7/12: Not sure what changed since leaving this review. But it is actually comfortable inside now. Fitworks tried to reach out once after I left the original review but they called while I was unavailable at work. If the gym is going to stay at this temp from here on out I have no more complaints about the gym. I'm bumping it up to 4 stars. It was a nice gym in the winter months. But as soon as it got warm out the gym has been very unpleasant to workout in. It's so warm inside. For what I'm paying a month you would think they would keep it cool inside. I filled out their form on the website complaining about it and so did my girlfriend but no one got back to us. A recent review also complained about the same thing and Fitworks responded saying they replaced the sensors or thermostats and it should be cooler inside. Well that's a lie as I haven't noticed any difference. But they sure do keep it nice and cool for themselves at the front desk.

Plenty of equipment, a lot of friendly people, and the staff is friendly. My dislikes: the gym is dirty, and it smells terrible. I know it’s a gym, but it shouldn’t smell as bad. The men’s locker room is gross. The men’s sauna seems only to get cleaned once every two months. Currently, the sauna is broken. I don’t know if they have a partnership with Lutheran West, but there’s been an increase in high school kids in the gym. They come through the side door, which is permanently unlocked. These high schoolers then use equipment that they do not know how to use, and it’s dangerous. This gym is falling off but I hope they get it together before they lose me and other members.

Excellent individuals managing the gym 🏋️‍♂️ great tasting smoothies 4 a reasonable price I've had several types of therapy sessions over many weeks with great results 👍

The cleanliness and sanitary state of the men's locker room and the sauna is repulsive. I have belonged to this gym for a long time, and I don't think in my time belonging to this gym that the shower floors in the men's locker room have ever been cleaned. Along with that, the sauna is also in desperate need of a clean as well as the floors are brown and dirty from the sweaty feet of other gym goers. The gym itself, I have zero complaints about. But if you are going to hold members accountable to clean the machines and equipment after use - and also charge a yearly "maintenance fee", you would think the staff could clean up themselves.

The gym has quite many options for equipment, which is nice. However, it could definitely improve on its cleanliness. The carpets are kind of dirty; more frequent vacuuming would be nice. At the gym I used to go to, the faculty constantly cleaned the facilities, but in here I rarely see cleaning going on.

I’ve been with this gym for 4 months now and every single month I get extra charges. Sometimes it’s just by $5 other times more than my membership. I cannot wait for my membership to expire so I can stop micromanaging my fitworks charges. I gave one star for having lots of equipment and second star for being 24/7 half of the week.

The staff here is so amazing! Always so helpful and welcoming they've all made me feel like part of the fireworks family. At the front desk there is always at least one smiling face there to greet you. Bella and Syd are super professional and just super great young ladies. Michael is always the person to ask when you need advice or assistance the entire staff in my opinion is great 👍 and I'm very happy to be apart of this gym

Bella & Sydney are great front desk personalities. I get a lot of value from this gym, and really enjoy the direction that it is going. Specially there is lot of new equipment as well as the transition to a 24 hour self scan. These are two of the things I am happiest about.

Ive been a member of Fitworks for over a decade and cannot speak more highly of the Rocky River location. This location is extremely well run and has all the equipment one would need to get in a great workout. The manager, Michael Anderson, and his team are great. Bella McConkey, the person who runs the front desk, is always there with a smile and a kind word to greet you and will handle any problems or questions that come up. Whether you're just beginning your fitness journey or have been active for years, this is a great place to be a member. I highly recommend you come in and check it out for yourself.

Been a member of Fitworks for a few years now and honestly Bella proves to be knowledgeable, fast paced and shows she enjoys her position by always being friendly and making sure issues with class schedules get addressed. Too many employees come and go as expected but she’s been around for quite some time and things wouldn’t be the same without her. 🥰

Good gym overall, with a ton of equipment options. I appreciate the space and the open areas for free-form exercises like walking lunges and such. Nice staff and good atmosphere. Womens lockers are nice and spacious. Like, other reviewers, despite having an array of equipment options, a lot of it is pretty dated and could use some TLC and a good lubing of the adjustment pieces. I’m pretty short and it’s sometimes a pain to adjust equipment because they’re so stiff to move; some don’t move at all and that’s frustrating. I’ve also noticed that the weights on the cables are much lighter and not true to their actual weight compared to other gyms, which is a bit odd but not a big deal.

It is truly unbelievable how the front desk associates DON'T return voicemail messages let alone respond to perspective employment opportunities and that starts with management. It's a wonder how these places stay in business and why they have revolving doors of employees.

The best Fitworks location in my opinion, based on equipment selection. Wide variety and they have some pretty unique, harder to find pieces, like the hack squat variations and the back pull over machine! Also love how big the space is and how spread out everything is.

I've been a member at Fitworks for over 20 years and sadly I went in today to cancel my membership as I have started a home regimen which is a better fit for me right now. The manager and staff was great in assisting me and processed the cancelation right then and there. I would definitely consider going back to fitworks in the future.

We have been with this gym for years. At some point after Covid general customer service went to the drain. Their CSA are so busy "selling" that they mislead you, or omit information, so you do not know what you do not know. We have been with this gym a total of 10-12 years, if not longer. We had a post Covid break and in 2022 paid annual promo up front: 12 months, 2 people. Not sure, because of lack training or simply because of being forgetful, young CSA did not mention to have cancellation on file. We had great medical paying years ago as we went, so our being longer timers, nobody bothered to explain specifics. It was pay as you go, and that plan made alot more $$$ for them. Fastforward 2023, we just saw several months of new charges and when we called to speak on 06.24. 2023 at 9:08 am, it was one of those "I do not give 2 cents about your problem attitude." We have a signature on file, not my problem. Honestly, not treatment I care to get after years of loyalty abd money paid to that place. There are plenty of gym venues around Rocky River with far better srrvice. Pick one, who treats you better & do not ever pre-pay 12 months. It is not worth it. The girl or boy who sell you something are likely long gone and you wake up one day to your bank account being drained. If before you felt it was a minor issue, now it is clear understanding that you want money spent where you are not an acceptable loss.

I've never in my life been to a gym where they allow you to freely talk on your cell phone in any and every area of the gym. The staff member who was in charge at the time gave another member the green light to continue having a full blown conversation on their phone when we were both sharing the private studio, which I was already using first at that. That's fine if that's how you want to run your gym. But you certainly won't be getting any more business from me.

I went in today looking to become a member and check out the gym and amenities. I stood at the front desk for over 5 minutes waiting to be helped, and no one showed up. I left a little disappointed. I’m interested in finding a new gym with more to offer. Clearly this gym wasn’t interested. I was in during hours where there would be a person at the desk. After reading the reviews I’m glad no one came to help me. Needless to say I wont be returning to become a member.

Today was the first day after switching gyms. I felt so welcomed and even though there were alot of people there because, it was President's Day. There was still no issues finding an open machine or bench. The equipment all works and there are so mant different kinds. My last gym was not on this level. The sauna was perfect after my workout. I'm just very thankful that I switched to Fitworks!

I love this place plenty of equipment and space. The bad part is the cleanliness is lacking. Dust hair and small debris all over the floor and equipment. The men’s locker room also smells funky but not as bad as the sauna it is disgusting and never gets cleaned even when they mop it they don’t clean under the benches. This place needs to hire a janitorial service. I’m also a member at Cleveland Fitness Club and they’re always cleaning there they even scrub&wipe every piece of equipment daily.

Overall the gym serves it's purpose and it's nice to have in the Rocky River area. It's big enough so it doesn't feel crowded even at it's busiest times. Aside from some of the equipment being outdated which is hard to improve overnight, my only gripe which is an easy fix would be the paper towel/spray method to clean the machines vs. having sanitized wipes which seem to be a fan favorite option at other gyms. It would also eliminate extra waste.

I’ve been going to fitworks for a little over a year and I went in today to work out. And when I went to change in the locker room, I look over to my left as I’m changing and I think he is one of the owners a buff black man with a prosthetic leg was hiding behind the wall recording I will never come here again.

I’ve been a member for years. The manager and staff are wonderful. Equipment is well maintained and replaced as needed! 👍🏻

The guy at the front with long brown hair was so incredibly nice and welcoming!!!! He was on top of his game getting me signed up, on top of making people smoothies, and appeared to be training. (A girl who was a little worrisome thin.) He gave me a tour and even asked if I was comfortable. Then when I was in the sauna he changed the paper towels, you have a great employee on board.

Please clean your mens locker room. The consistency a dozen bugs flying around the scum coated shower stalls. Needs an actual scrub down cleaning UPDATE: its been 3 months and nothing has been done, there still scum and flys … but now there’s a nest of little worms in the far right shower stall. The mens locker room smelled extremely bad today (not bathroom related) not sure its related to the bathroom or worms. I get its a mens locker room so my standards are low but … gross… I have to admit i think I’m going to start looking for another gym

This place is excellent, for beginner and experienced gym goers. Locker rooms are clean, have showers and sauna, equipment is new and functions well, various classes available to take, daycare, and my favorite, they have a cardio movie theater! Friendly and helpful staff, definitely recommend! Will never go back to planet fitness or rocky river rec.

I've really loved this gym over the past month or two. Lee is a fantastic trainer, and doing the nutrition meetings with Maureen finally has me getting results after a year or two of being stuck. The group classes I've been to were also very fun.

Fitworks is my favorite gym to workout at, everybody is so nice and easy to talk to. Bella greets everyone coming in and leaving and Michael does a great job helping out anybody who needs it. Great gym to start your fitness journey 👍🏼

I can't say enough about the outstanding service I've received from Bella at Fitworks Gym. Bella's welcoming smile and friendly demeanor at the front desk make every visit to the gym a great experience. She's incredibly knowledgeable about the gym's facilities and services, always willing to assist and answer any questions. Bella's enthusiasm for fitness is contagious, and she truly goes the extra mile to ensure members have everything they need for a successful workout. I highly recommend Fitworks Gym, and Bella, in particular, for their exceptional customer service and commitment to helping you reach your fitness goals. Thank you, Bella, for making every gym visit enjoyable and motivating! Keep up the fantastic work! 💪🌟

I have been coming to fitworks for over 3 years and recently the Rocky River location has declined. The gym is constantly dirty, equipment is never put away and you can never find anything due to people leaving things randomly throughout the gym, you can’t wipe down equipment after use because the paper towels and cleaner are rarely refilled. The women’s locker room is extremely dirty and the first sink in the women’s locker room has been broken for well over a year. Usually 3-4 days out of the week the women’s restroom isn’t stocked with toilet paper. You also have men cleaning in the women’s locker room and women cleaning in the men’s locker room. I find it completely inappropriate to have males cleaning the women’s locker room especially when women are trying to shower, change, and use the restroom. It is extremely uncomfortable trying to use the restroom when you have males in there cleaning and they do not leave and give women privacy. There have also been multiple machines that have been broken for months. These machines are ones that people use on a daily basis and zero attempts have been made to fix them. It is very frustrating that time and effort has gone into the Fit+ room when you have had machines broken for months. - precor converging chest press - Aprox 8 weeks broken - Strive leg extension aprox 6 weeks broken - Matrix Stair master aprix since October 20th 2023 it has been broken - Precor FTS glide aprox 8 weeks broken - Treadmills precor aprox 2 weeks broken Membership fees have increased without warning members. In the past we would get an email notifying us of when we could expect an increase in membership fees but this past time there was no warning. I find this frustrating and inconsiderate to not notify members. Playland is often closed due to staff not being present, many members rely on playland to be open so they can workout only to find once they pack up their kid(s) and drive sometimes 10-20 minutes to the gym it is closed and now they have to drive all the way back home. It is very disappointing and frustrating to see a gym that was once wonderful place to workout now turning into a gym that most people do not want to go too anymore.