1/5 kiah w. 4 months ago on Google • 4 reviews
I
recently
visited
SculptHouse
Pilates
Studio
through
ClassPass,
a
studio
I've
frequented
for
a
while
on
my
own
and
purchased
workout
clothing
from,
but
today’s
experience
left
much
to
be
desired.
Arriving
for
a
class
on
Friday
at
12
p.m.,
I
encountered
significant
parking
issues,
circling
the
establishment
for
a
frustrating
10
minutes
before
finding
a
spot.
I
promptly
called
at
12:05
p.m.
to
alert
the
studio
of
my
situation,
but
was
met
with
a
strict
response
from
Anesa,
the
manager,
stating
I
needed
to
arrive
by
12:10
or
wait
for
the
second
half
of
class.
Despite
my
efforts,
I
arrived
at
12:11
and
was
denied
entry,
even
though
the
class
wasn't
at
full
capacity.
Attempting
to
salvage
the
situation,
I
inquired
if
I
could
at
least
use
the
treadmills,
but
was
met
with
a
curt
refusal.
My
discomfort
escalated
when
I
was
reprimanded
by
Sophie,
a
store
associate,
for
simply
standing
in
the
empty
boutique
area
and
looking
through
a
glass
door
(for
less
than
a
minute).
She
stated
that
I
wasn’t
allowed
to
stand
there
or
look
at
the
class
due
to
policy
and
potentially
making
the
class
uncomfortable.
When
I
questioned
this
policy,
she
provided
no
explanation
and
walked
away.
The
situation
deteriorated
further
when
Anesa
attempted
to
address
the
issue
as
the
manager,
only
to
be
interrupted
by
Sophie.
When
I
tried
to
clarify
that
I
was
speaking
with
the
manager,
Anesa's
attempt
to
reprimand
me
saying
“I
spoke
over
her”
after
being
interrupted
by
the
sales
associate
was
uncalled
for
and
unprofessional.
This
entire
ordeal
left
me
feeling
discriminated
against
and
unwelcome
in
a
space
where
I've
been
a
paying
customer
for
some
time.
Whether
this
unpleasant
experience
was
a
result
of
the
day
I
chose
to
attend,
or
the
staff
present
remains
unclear,
but
it
has
undoubtedly
tarnished
my
perception
of
the
studio.
Overall,
my
visit
to
SculptHouse
Pilates
Studio
was
marred
by
poor
communication,
lack
of
flexibility,
and
an
unwelcoming
atmosphere.
As
a
loyal
customer,
I
hope
the
studio
takes
steps
to
address
these
issues
and
ensure
a
more
positive
experience
for
all
patrons
in
the
future.
UPDATE
-
Shortly
after
posting
my
review,
I
received
a
call
from
Katherine
Mason,
the
owner
of
Sculpthouse.
She
apologized
for
her
front
desk
staff's
handling
of
the
situation
and
assured
me
that
there
would
be
follow-up
conversations
and
training.
I
appreciate
her
proactive
approach
and
commitment
to
improving
the
customer
experience.
Katherine's
passion
for
her
business
is
evident,
and
I'm
optimistic
that
these
conversations
will
lead
to
positive
changes
for
future
patrons.
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