1/5 Naveen B C. 1 year ago on Google
I
have
been
a
regular
guest
at
Fitness
Soul
for
the
past
six
months,
visiting
for
swimming
sessions.
However,
today's
experience
left
me
extremely
disappointed.
Despite
my
consistent
patronage,
I
was
denied
access
to
the
swimming
pool
due
to
priority
given
to
members.
As
a
paying
guest,
I
expected
fair
treatment
and
equal
opportunities
to
utilize
the
facilities
provided
by
Fitness
Soul.
Unfortunately,
it
seems
that
the
preference
is
heavily
skewed
towards
members,
leaving
guests
feeling
undervalued
and
excluded.
While
I
understand
the
importance
of
catering
to
members,
it
is
crucial
for
fitness
establishments
to
maintain
a
balanced
approach
that
ensures
a
positive
experience
for
all
customers.
By
prioritizing
members
to
the
extent
of
denying
guests
their
rightful
access,
Fitness
Soul
risks
losing
potential
long-term
customers
and
tarnishing
its
reputation.
I
genuinely
enjoyed
my
previous
visits
to
Fitness
Soul,
appreciating
the
professionalism
of
the
staff
and
the
quality
of
the
facilities.
However,
this
recent
incident
has
made
me
question
whether
I
want
to
continue
my
association
with
a
business
that
fails
to
treat
all
its
customers
with
fairness
and
equality.
I
urge
Fitness
Soul
to
reevaluate
its
guest
policies
and
consider
implementing
measures
that
promote
inclusivity,
ensuring
that
all
customers,
whether
members
or
guests,
receive
the
same
level
of
respect
and
opportunities
to
enjoy
the
facilities.
This
will
not
only
enhance
the
overall
customer
experience
but
also
demonstrate
a
commitment
to
fostering
a
welcoming
and
inclusive
environment.
I
hope
that
my
feedback
is
taken
constructively,
and
the
necessary
steps
are
taken
to
rectify
this
issue.
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