1/5 Henna H. 8 months ago on Google • 2 reviews
Absolutely
disgusted
is
an
understatement
of
my
emotions
right
about
now,
firstly
the
miss
communication
between
the
service
and
the
patients
appointment
for
example
I
received
a
message
the
first
time
I
visited
the
gp
to
make
me
aware
of
when
my
child’s
appointment
was.
Naturally
assuming
that
the
second
time
I
would
receive
a
message
to
make
me
aware
of
my
child’s
appointment
I
didn’t,
in
which
I
received
a
phone
call
from
the
receptionist
who
had
no
communication
skills
very
abrupt
and
explained
that
we
shouldn’t
trust
a
phone
in
case
we
loose
it
however
everything
is
based
on
technology
in
this
era
e.g
even
financial
funds
can
be
used
via
a
phone
and
usually
a
message
is
sent
out
so
allowed
that
and
she
told
me
to
bring
my
little
one
around
so
that
he
can
have
the
injection
he
needs.
Then
on
arrivin
gp
surgery
because
I’m
not
feeling
the
best
my
child’s
aunties
took
him
for
his
appointment
in
which
the
receptionist
who
I’m
lost
for
words
as
I
would
naturally
assume
in
a
service
there’s
a
level
of
communication
no
matter
how
bad
someone’s
day
is
going
they
shouldn’t
allow
the
service
user
to
feel
the
void.
However,
the
receptionist
who
only
spoke
to
me
on
the
phone
made
the
assumption
that
I
was
absolutely
fine
because
I
spoke
on
the
phone
however
if
my
physical
health
isn’t
the
best
why
would
I
portray
that
over
the
phone
and
elaborate
that
while
speaking
about
my
child.
The
main
thing
is
my
child
has
attended
his
appointment
with
an
adult
who
I’ve
sent
and
the
lady
at
the
reception
stated
“why
hasn’t
his
mum
come
she
sounds
perfectly
fine
over
the
phone”.
I’m
not
even
annoyed
that
she
made
an
assumption
about
my
health
I’m
actually
disgusted
with
the
level
of
communication
and
I’m
a
firm
believer
that
if
your
having
a
bad
day
don’t
allow
the
local
day
to
day
service
user
to
feel
the
tension
as
we
have
a
standard
of
service
to
provide
in
every
working
environment.
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