3/5 Adriana M. 11 months ago on Google • 129 reviews
I'm
giving
it
3
stars
because
the
food
was
ok
but
the
service
was
TERRIBLE.
All
the
teenagers
serving
the
food
were
rude
and
inattentive.
They
were
constantly
on
their
cellphones
and
totally
uninterested
in
offering
good
customer
service.
We
ordered
a
hazelnut
shake
with
one
person
that
was
behind
the
dessert
display,
he
said
he
was
going
to
get
it
done
while
we
were
waiting
in
the
line.
By
the
time
we
got
to
the
cash
register
the
girl
asked
what
we
wanted,
we
told
her
that
we
were
having
the
"hazelnut
shake"
and
mentioned
that
another
kid
was
making
it.
She
said
to
my
husband
"well,
he
can't
be
making
it
because
we
are
out
of
that
flavor".
I
was
looking
at
other
ice
creams
and
I
didn't
hear
her
say
that,
so
I
told
her
that
I
wanted
a
hazelnut
ice
cream
cup.
She
said:
"As
I
just
told
you,
we
don't
have
it"
her
tone
was
very,
VERY
nasty.
I
told
her
that
I
wasn't
listening
when
she
said
it
because
I
was
looking
for
other
flavors.
I
requested
the
cookie
dough
ice
cream
and
another
girl
started
making
the
cup,
I
asked
if
she
could
add
chocolate
chips,
to
what
she
said
with
a
terrible
attitude
(as
we
should
have
known
ahead
of
time):
"we
are
out
of
them".
I
ordered
the
sprinkles
and
you
can
see
on
the
photo,
she
barely
put
any
sprinkles
on
my
ice
cream
for
an
additional
$0.65.
We
ordered
a
slice
of
blue
berry
cheesecake
(that
didn't
have
much
blueberries,
but
it
tasted
good)
and
sat
to
wait
for
our
shake.
5
minutes
passed
and
no
one
called.
I
looked
at
the
counter
and
the
kids
were
on
their
phones
and
joking
around,
the
girl
in
the
cash
register
gave
me
bad
looks
AGAIN!
I
felt
so
unwelcome,
it
was
very
uncomfortable.
We
were
wondering
what
happened
with
the
moose
tracks
shake
but
because
we
weren't
in
a
rush
we
waited
for
another
5
minutes,
finally
we
decided
to
ask
what
happened.
The
girl
apologized
because
they
forgot
to
call
us,
the
shake
was
sitting
on
top
of
the
counter
for
10
minutes.
We
will
not
be
back.
I'll
not
recommend
this
place
to
anyone.
I
will
not
support
a
place
where
they
make
us
feel
unwelcomed.
Customer
service
is
key.
Customer
service
is
all
about
retaining
the
clientele
and
for
that
you
need
to
be
polite.
I
understand
that
we
all
have
bad
days,
for
that
reason
I
try
not
to
give
bad
reviews
simply
based
on
someone's
attitude,
but
this
is
a
very
different
situation.
This
is
a
case
where
everyone
at
that
place
believes
that
it's
ok
to
be
rude
and
uncaring
and
get
away
with
it.
Very
sad.
The
place
may
be
clean
and
organized,
the
products
may
be
good,
but
giving
that
horrible
entitled
attitude
to
people
that
support
your
business
is
sad
and
uncalled
for.
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