1/5 D.Hardy 1 year ago on Google
I
had
the
WORST
experience
at
the
Westin
Charlotte
recently.
I
stayed
at
this
hotel
as
I
was
attending
a
wedding
and
the
couple
asked
that
we
stay
at
this
hotel.
Upon
arrival
to
the
hotel
room,
I
began
to
Clorox
wipe
everything
(per
usual)
and
the
surfaces
were
filthy.
All
of
my
wipes
turned
black
and
it
was
clear
that
no
one
had
truly
cleaned
this
room.
There
was
someone's
hair
on
the
floor
of
the
bathroom,
in
the
shower,
AND
UNDER
THE
COMFORTER
IN
THE
SHEETS!!!
This
was
absolutely
deplorable
and
I
reported
this
to
the
front
desk
several
times,
yet
they
didn't
do
anything
about
it.
My
room
wasn't
serviced
for
housekeeping
until
after
7PM
and
my
multiple
requests
to
have
my
room
cleaned
thoroughly
after
discovering
these
deplorable
conditions.
However,
their
staff
only
took
out
my
trash,
made
up
the
bed
(with
the
hair
still
under
the
covers),
and
changed
out
my
towels
(yes,
the
hair
was
still
in
the
shower).
The
room
was
never
cleaned
before
or
during
my
stay
as
evident
by
the
filthy
surfaces,
hair
in
multiple
places,
and
the
toothpaste
from
when
I
brushed
my
teeth
remaining
in
the
sink!
Additionally,
the
towels
I
received
were
STAINED!!!!
In
the
COVID
PANDEMIC,
this
was
both
ALARMING,
UNACCEPTABLE,
AND
UNPROFESSIONAL!
I
checked
out
of
this
filthy
room
much
earlier
than
I
could
have
because
I
was
so
upset
with
this
room's
conditions
and
the
staff's
lack
of
attention
and
care.
Upon
check
out,
I
spoke
to
the
manager
(Dominic
Potts)
who
said
he
would
give
me
10,000
bonvoy
points
and
adjust
my
bill
to
remove
some
funds
as
an
accommodation
for
my
experience.
He
said
he
would
follow
up
with
me
after
speaking
with
his
upper
management
about
how
much
would
be
removed.
He
never
did.
All
I
received
were
the
points.
I
spoke
with
the
Marriott
customer
service
who
tried
to
just
offer
the
points
again
and
only
30
dollars!!!!
That
was
a
gross
undervalue
of
my
experience
in
a
room
that
was
never
cleaned.
My
bill
was
over
$400
and
they
would
not
offer
anything
else.
Currently,
Marriott
turned
this
back
over
to
the
Westin
location
and
they
only
offered
more
points,
which
Is
absolutely
unacceptable
and
disrespectful.
They
never
offered
to
move
me
to
another
room,
never
cleaned
my
room,
and
never
refunded
any
of
my
bill.
DO
NOT
EVER
STAY
AT
THE
WESTIN!!!!
They
are
unprofessional,
unsanitary,
and
liars
who
do
not
stay
true
to
their
word
when
it
comes
to
customer
service.
AVOID
THIS
HOTEL
AT
ALL
COSTS!!!!!!!