1/5 Shia N. 3 months ago on Google New
UPDATED:
DO
NOT
BOOK
THESE
HOTELS
I
NEVER
RECEIVED
A
RESPONSE
ABOUT
MY
FIRST
INCIDENT
WHEN
I
WAS
TOLD
I
WOULD
HEAR
BACK
IN
3
DAYS
AFTER
I
FILED
A
CLAIM
ITS
BEEN
A
WEEK.
I
went
from
366.44
to
being
charged
495.35
I
DECIDED
TO
GIVE
THESE
HOTELS
ANOTHER
TRY
DUE
TO
WHAT
WAS
IN
THE
AREA.
I
GOT
A
ROOM
DEC
1st-
DEC3rd
and
it
was
$366.44
I
GOT
OFF
WORK
LATER
SO
I
SHARED
THE
ROOM
KEY
THROUGH
THE
APP
WITH
MY
DUDE
WHO
WAS
DROPPING
OFF
MY
DAUGHTER
(not
knowing
thats
technically
adding
someone
to
the
room
and
it’s
an
extra
charge
or
I
would’ve
never
did
it
cause
he
wasn’t
coming
to
stay
until
the
2nd)
they
keyless
entrance
wasn’t
working
so
he
had
to
go
get
a
key
from
the
front.
once
I
came
he
left
because
he
works
overnight
and
off
Saturdays
and
Sundays.
During
my
stay
I
went
to
the
bar
and
had
a
12.99
charge
and
a
14.99
charge
and
sunday
we
did
breakfast
which
was
a
$35.72
charge
which
is
63.70.
At
check
out
on
Sunday
i
asked
the
front
desk
why
I
have
a
495
charge
pending
when
I
was
about
to
explain
and
show
the
receipts
I
was
cut
off
and
told
i
would
be
refunded
its
a
hold
for
accidentals.
Today
12/5
the
full
$495
came
out
my
account.
When
calling
at
4:00
pm
trying
to
figure
out
how
the
price
changed
the
“
afternoon
supervisor“
cut
me
off
for
the
FIRST
time
saying
the
extra
was
due
to
me
upgrading
my
room.
When
I
said
I
didn’t
upgrade
I
booked
the
1st-3rd
and
tried
to
tell
her
the
total
i
was
given
I
was
cut
off
for
the
2nd
time
and
asked
to
be
placed
on
hold.
I
was
on
hold
for
about
15
mins.
When
she
came
back
and
said
the
extra
is
because
I
added
someone
to
the
room
when
trying
to
explain
I
didn’t
add
anyone
I
just
shared
the
key
because
i
work
later
and
his
was
bringing
my
child
she
cut
me
off
for
the
3rd
time
(now
im
frustrated
not
only
because
I’m
getting
cut
off
but
because
there
is
a
whole
extra
60something
dollars
added.)
she
proceeded
to
say
that
when
sharing
the
key
in
the
app
that
automatically
adds
that
person
to
the
room
and
point
blank
im
not
getting
a
refund.
NONE
of
this
is
in
the
app
when
they
advertised
to
share
a
key.
When
trying
to
explain
the
situation
she
continued
to
cut
me
off
and
talk
over
me
now
im
really
mad
and
starts
cussing
not
only
is
she
cutting
me
off
and
talking
over
me
she’s
not
getting
my
side
of
the
story
if
she
would
have
paused
and
listened
she
would’ve
known
he
didn’t
stay
there
Friday
to
Saturday
he
stayed
there
Saturday
to
Sunday
she
kept
cutting
me
off
and
talking
over
me
I
didn’t
even
hear
how
much
they
added
for
him
for
them
technically
adding
him
to
the
room
she
didn’t
even
tell
me
that
price
because
she’s
too
busy
cutting
me
off
and
talking
over
me
telling
me
that
she
goes
through
training
and
im
not
getting
a
refund.
When
asked
to
speak
to
a
manager
she
said
“my
managers
gonna
tel
you
the
same
thing”
I
said
when
will
your
manager
be
in
she
said
“tomorrow”
I
said
what
time
she
said
“the
morning”
I
said
what
time
in
the
morning
she
said
just
call
tomorrow
morning
so
when
I
call
tomorrow
“morning”
at
7:30
am
I
expect
the
manager
to
be
there
since
all
she
told
me
was
“morning”
When
asking
for
her
name
she
refused
and
hung
up
when
I
called
back
asking
she
refused
again
and
said
it’s
because
I
was
cussing
(which
didn’t
start
happening
until
she
repeatedly
cut
me
off
and
I
could
tell
she
wasn’t
listening
I
was
claim
and
listening
everytime
she
cut
me
off
at
first
until
I
wasn’t)
as
a
ESCALATION
MANAGER
I
can
tell
you
now
when
you’re
cutting
off
a
customer
repeatedly
and
not
letting
them
tell
their
side
of
the
story
they’re
going
to
get
extremely
frustrated
and
start
using
foul
language
Especially
when
it
comes
to
a
huge
charge
difference
I’m
not
sure
why
she
was
taught
about
the
app
in
training
and
about
not
giving
refunds
in
training
as
she
stated
multiple
times
but
was
not
taught
about
not
cutting
off
customers
and
letting
them
get
out
their
side
of
the
story
before
you
try
to
assume
like
she
did
because
she
assumed
that
I
upgraded
my
room
then
she
assumed
that
my
dude
stayed
there
for
both
days
when
he
only
stayed
once.