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  • 5/5 Lorilyne B. 3 months ago on Google • 65 reviews New
    Our room was very nice++ Clean. Comfortable. Lots of lovely toiletries & towels. The young lady who we first met at the desk , 3pm ish was snobby. She said she would call when a room was ready but didnt smile or make eye contact with us. We went for a walk & when we returned ( without a phone call) she was gone and a lovely new and courteous woman was on duty. Breakfast was fantastic. All good. Definitely recommend.
    3 people found this review helpful 👍

  • 3/5 Summer C. 6 months ago on Google • 47 reviews
    This hotel itself is in a great location. You can walk to several restaurants very easily. A bar in the lobby, a well stocked snack shop, and the restaurant make it so you don’t have to leave the hotel at night if you choose not to. Service was great, every employee was friendly. There was a woman who appeared to be homeless, as mentioned by reviewer, who hung out in the lobby every day but she didn’t bother anyone. Rooms were clean and well-appointed, but lacking on many of the small details. Our room had an unusual amount of moisture in the bathroom and a mildew smell. There was no fan to mitigate the excess moisture. Chunks of the bathroom door were missing. The room appeared to have new carpet which may have been the source of the strange smell throughout our 2 night stay. The hallways and room just seemed to have an extraordinary amount of moisture than normal. I might stay again if required but will likely look elsewhere as the value for the money paid is not there. Spouse has stayed multiple times at this location and reports that rooms always seem to be in state of remodeling/maintenance.
    3 people found this review helpful 👍

  • 2/5 Kate R. 4 months ago on Google • 28 reviews
    I attended a 2-day conference at this hotel, but did not spend the night here. The review is based on the experience I had with the staff and the meeting room. Pros, the meeting room was very comfortable and the location was excellent! Several places to grab a bite to eat nearby. Cons: the bathrooms outside the meeting room was constantly out of essential items like TP and paper towels. When I brought it to the attention of the front desk, they brushed it off and said it was being taken care of. An hour later when I used the bathroom again, there was still no paper towels. The front lobby area was full of debris and leaves. When I saw the piles on day 1, I thought housekeeping would be back to clean it up. However, when I returned for day 2, the same exact pile was in the same spot. There was a piece of debris that was consistent both days that lead me to believe the piles weren’t cleaned up overnight.
    3 people found this review helpful 👍

  • 5/5 C W. 4 months ago on Google • 145 reviews
    Me and my wife only stayed 1 night here. But it was clean and quiet just like we like it. Stay was cool as well. You won't get any complaints from our experience here.
    1 person found this review helpful 👍

  • 3/5 Angel S. 6 months ago on Google • 6 reviews
    The room was perfectly clean. Staff was helpful and friendly. My only issue was the pool/hot tub. The pool was very muggy to where it looked dirty. The hot tub had too much chemicals in it to where it felt like it was burning your skin. We set aside a plan to have a relaxing day at the pool during our stay and that plan was quickly canceled after seeing/experiencing the condition of both. They do charge an incidental fee of $50 per night. Which I felt was pricey for this hotel. Still waiting for that charge to fall off my bank account (we’re on day 3 after check out)
    2 people found this review helpful 👍

  • 1/5 Maurice F. 3 months ago on Google • 3 reviews New
    Third and last time I will ever stay here. Not greeted as a Diamond member let alone Hilton Honors member from the "weekend supervisor." I wasn't told about my dining room food and beverage credit. When I came back from my function around 11pm, the second shift and night audit was having a 15 minute conversation near the doorway about a Christmas party. Ignoring myself and another guest who was trying to check in. Night audit quickly explained to the guest that she's only works here for two night and doesn't have much information when the guest was asking about her room type. Inside my room two of the bedside lights were literally hanging off the wall. Why sell the room to a guest when it wasn't ready? This shows me the lack of care and communication between departments. There are three other brands in this area: Embassy Suites/ Tru / Homewood suites. Go there and don't come to this HGI. It's not worth the price or the headache. I complained to HH but I will never stay here.
    2 people found this review helpful 👍

  • 3/5 Aashley M. 3 months ago on Google • 25 reviews New
    Lovely location in Charlotte! The hotel has a nice lobby with modern updates, and the front desk staff is super sweet. While the breakfast wasn't up to expectations, and the fitness center had a strong chlorine smell, the equipment was good. Unfortunately, my room had an unpleasant odor, prompting a room switch, but the second room wasn't much better. Despite this, the staff didn't follow up, and I was too tired to switch again. Overall, if not for the room odor, I'd consider staying here again, especially given the fantastic surrounding area!
    1 person found this review helpful 👍

  • 1/5 J G. 1 month ago on Google • 18 reviews New
    BEWARE YOUR VEHICLE IS IN HIGH RISK TO BREAKINs and VANDALISM. There is a possible employee in the security or with Hilton staff who has coordination with folks to break into your vehicle. The attempt to steal my truck was prevent by safety equipment. However they stole and vandalized my vehicle. The vehicle was there for 4 hours. The suspects used a cutting tool and cut the back window. They used a device to hoist my truck up to disengage the vehicle lock to simulate the vehicle is being towed. $ 7,000 in damage. This Hotel will not consider you important once this happens.
    1 person found this review helpful 👍

  • 4/5 Alton H. 1 year ago on Google
    Check in was smooth and seamless. The lobby appeared well maintained however one of the elevator smelled like vomit. The hallway on three floored had wallpaper just hanging off the walls. Thank goodness that the room was clean.
    1 person found this review helpful 👍

  • 5/5 Christie L. 1 year ago on Google
    Very nice hotel and staff. Great area. Restaurant and movies in walking distance. Modern decor in lobby and rooms. Bathrooms could use some updates. Room was clean. Housekeeping is provided upon request. Recommend this hotel.
    1 person found this review helpful 👍

  • 2/5 Tanya S. 1 year ago on Google
    Location was great but the room was dirty! Stains on the small couch, computer chair and throughout the hotel. My bathtub was clogged so didn’t feel comfortable take a shower or a bath. Will not be returning or recommending
    1 person found this review helpful 👍

  • 4/5 Whitney L. 1 year ago on Google
    Very nice hotel, and I had a good stay. The staff was friendly upon checking in and the room was clean. Comfortable bed. Peaceful location. The only reason I’m rating 4 stars is because the shower drain needs to be unclogged. I hate when the water rises up in the tub while taking a shower. Drains should be checked periodically. Overall great hotel, and would stay again.
    1 person found this review helpful 👍

  • 2/5 leopards33 1 year ago on Google
    I usually stay at the Hiltons when I travel because they are very nice hotels. This Hilton Garden Inn Charlotte Ayrsley was just OK, which is disappointing for a Hilton. The bed was hard and had a hump in the middle from "too many" people sleeping on it. One of my towels had a hair on it, which is totally unacceptable and the light fixtures in the bathroom had rust on it. It's hardly the standard quality of a Hilton. I'm Glad it was one night, or I would have changed to the Marriott across the street. The check in staff was nice and the lobby was impressive.

  • 5/5 Yamila V. 4 months ago on Google
    An incredible service provided by Mrs. Gloria at the banquet. It was an enjoyable meal, she made my day, there should be more employees just like her because she made my lodgement worth it. Thank you so much!

  • 5/5 Pedro Enrique Quintana S. 4 months ago on Google
    With great joy, I write this review because of the excellent service provided by Mrs. Gloria at today's banquet. I felt very good, received a quality smile, and a very cordial treatment. Thank you for today, and I hope to see you again."

  • 1/5 Shia N. 3 months ago on Google New
    UPDATED: DO NOT BOOK THESE HOTELS I NEVER RECEIVED A RESPONSE ABOUT MY FIRST INCIDENT WHEN I WAS TOLD I WOULD HEAR BACK IN 3 DAYS AFTER I FILED A CLAIM ITS BEEN A WEEK. I went from 366.44 to being charged 495.35 I DECIDED TO GIVE THESE HOTELS ANOTHER TRY DUE TO WHAT WAS IN THE AREA. I GOT A ROOM DEC 1st- DEC3rd and it was $366.44 I GOT OFF WORK LATER SO I SHARED THE ROOM KEY THROUGH THE APP WITH MY DUDE WHO WAS DROPPING OFF MY DAUGHTER (not knowing thats technically adding someone to the room and it’s an extra charge or I would’ve never did it cause he wasn’t coming to stay until the 2nd) they keyless entrance wasn’t working so he had to go get a key from the front. once I came he left because he works overnight and off Saturdays and Sundays. During my stay I went to the bar and had a 12.99 charge and a 14.99 charge and sunday we did breakfast which was a $35.72 charge which is 63.70. At check out on Sunday i asked the front desk why I have a 495 charge pending when I was about to explain and show the receipts I was cut off and told i would be refunded its a hold for accidentals. Today 12/5 the full $495 came out my account. When calling at 4:00 pm trying to figure out how the price changed the “ afternoon supervisor“ cut me off for the FIRST time saying the extra was due to me upgrading my room. When I said I didn’t upgrade I booked the 1st-3rd and tried to tell her the total i was given I was cut off for the 2nd time and asked to be placed on hold. I was on hold for about 15 mins. When she came back and said the extra is because I added someone to the room when trying to explain I didn’t add anyone I just shared the key because i work later and his was bringing my child she cut me off for the 3rd time (now im frustrated not only because I’m getting cut off but because there is a whole extra 60something dollars added.) she proceeded to say that when sharing the key in the app that automatically adds that person to the room and point blank im not getting a refund. NONE of this is in the app when they advertised to share a key. When trying to explain the situation she continued to cut me off and talk over me now im really mad and starts cussing not only is she cutting me off and talking over me she’s not getting my side of the story if she would have paused and listened she would’ve known he didn’t stay there Friday to Saturday he stayed there Saturday to Sunday she kept cutting me off and talking over me I didn’t even hear how much they added for him for them technically adding him to the room she didn’t even tell me that price because she’s too busy cutting me off and talking over me telling me that she goes through training and im not getting a refund. When asked to speak to a manager she said “my managers gonna tel you the same thing” I said when will your manager be in she said “tomorrow” I said what time she said “the morning” I said what time in the morning she said just call tomorrow morning so when I call tomorrow “morning” at 7:30 am I expect the manager to be there since all she told me was “morning” When asking for her name she refused and hung up when I called back asking she refused again and said it’s because I was cussing (which didn’t start happening until she repeatedly cut me off and I could tell she wasn’t listening I was claim and listening everytime she cut me off at first until I wasn’t) as a ESCALATION MANAGER I can tell you now when you’re cutting off a customer repeatedly and not letting them tell their side of the story they’re going to get extremely frustrated and start using foul language Especially when it comes to a huge charge difference I’m not sure why she was taught about the app in training and about not giving refunds in training as she stated multiple times but was not taught about not cutting off customers and letting them get out their side of the story before you try to assume like she did because she assumed that I upgraded my room then she assumed that my dude stayed there for both days when he only stayed once.

  • 5/5 Allen D. 1 year ago on Google
    We have stayed at this hotel twice and will stay again next time we visit Charlotte. It is conveniently located to everything we need. The staff is extremely friendly and helpful. If I had to nit-pick one thing with this hotel is that the rooms are showing their age. Our room has been clean both times we have stayed, however, you will notice that the property is not "brand new". This is not enough to keep us from coming back for sure!

  • 5/5 Nikita B. 1 year ago on Google
    Ryan ensured that my event went on without a hitch. He even worked on his day off to ensure our needs were met. JD was stellar and welcomed me feom check in, daily up to check out as well as the evening desk attendant (her name leaves me at the moment but she was amazing as well.) The location was lovely, clean rooms, great bar services (according to my guest) and delicious food. This location has prompted me look into doing more business to business endeavors with the Hilton brand. I'm beyond satisfied.

  • 1/5 Joshua W. 1 year ago on Google
    The room SMELLED! It was a strong mildew odor. I was told that the room would be freshened etc.. still after that the room had the same odor. The linens did not feel clean. Kept feeling like the linens were moist… The pool was out of order. The bar/restaurant was never open. There are holes in the wall in the hallway on the second floor. It sucks because the hotels right across the street were so much better than this one. The staff at the front desk are cool, but my stay was horrible and I feel like they just took my money and didn’t care how my stay went. Never again!!!

  • 5/5 Nita T. 1 year ago on Google
    We had our wedding here and it was wonderful. The accommodations and the entire staff were amazing. So happy we went with this location for our special day. Even our guest enjoyed their stay. Thank you for making our day so special.

  • 5/5 Nina H. 1 year ago on Google
    Very nice Hotel. We used it for our Conference. The hotel is clean, the beds are very comfortable and the breakfast was delicious. The service provided to us was outstanding and we were very impressed. I am thankful to the team that made our stay a pleasure. I would like to give special recognition to: Ryan Sweet, James JD, Cordia, Hunter, James and Cheyenne. What an awesome team! Thank you for your professionalism and manner in which you serviced us. We truly appreciate you!

  • 5/5 Roxanne 1 year ago on Google
    Had an awesome stay. The front staff is very friendly, helpful & courteous. We had The Best nights' sleep that we've had in a very long time. The bed & pillows are like clouds. I would recommend this hotel over Any hotel over ever stayed at!

  • 5/5 Scott B. 1 year ago on Google
    Just coming off a redeye into an impending storm (Ian remnants) we were pleasantly surprised to be allowed to check in early. This simple gesture set the tone for our weekend at the Ayrsley. Staff was continuously friendly and accommodating. The hotel is well located for food and drink within close walking distance and even though you are in a flight path to the airport our room was well insulated and quiet.

  • 5/5 Christopher S. 1 year ago on Google
    The hotel was clean, well lit and fresh smelling. The room/bathroom was very clean. The staff was courteous and professional. They had very good knowledge of facilities in the area of the hotel.

  • 2/5 LaShondra G. 1 year ago on Google
    This hotel needs some TLC! We reserved the presidential suite. When we got in the room, it had a funny smell. I always clean the showers and check the bedding before we get settled. I noticed hair in the shower and bathtub 🤢 I pulled back the bed sheets and the mattress was stained 🤢 We told the staff member on duty and she switched us to a junior suite. The junior suite was clean, the mattress was clean, but the room had a funny smell. I sprayed air freshmer and it made it smell a little better. The wallpaper in the hallway was peeling, the hallways were stuffy, and there was a piece of ceiling missing near the ice machine. We stayed on the 3rd floor. The hotel is very dated and the lighting in the room was horrible. There were no real lighting and you have to heavily rely on lamps because there is no overhead lighting. If we would have stayed another night, I would have went to a hotel. Luckily, this was just a staycation for me and my husband to get out of the house. If you are able to, stay somewhere else. The only reason I'm giving this 2 stars is because the receptionist was very nice.

  • 2/5 Jonathan B. 1 year ago on Google
    Got in around 8pm after working all day then driving there. Check in was smooth. Walked into the room and noticed a man’s underwear under the curtain, took them until the next morning to come get them. There was white stuff on the carpet, food crumbs by the desk and someone’s ice cream in the refrigerator. This room was not cleaned well. Bought some sheets for my daughter to sleep on just incase. Not a great experience. Maybe the cleaners were rushing. Who knows. I wouldn’t choose this hotel again.

  • 1/5 Savage L. 1 year ago on Google
    Extremely disappointed in our stay, The main reason I booked this hotel over others was due to the indoor pool bar and restaurant on site none of those amenities were open and there was nothing saying otherwise on the website at the time of booking. When we arrived the staff seem to not care and offered nothing to make up for the lack of amenities considering that we paid quite the full price for the room. The room although appeared clean most surfaces when touching them were sticky . Going forward I would have a hard time booking any Hilton affiliated hotel as this was a most unpleasant stay.


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