1/5 Matt G. 2 years ago on Google
It’s
very
sad
that
I
have
to
write
this
but
this
was
the
worst
experience
I
have
experienced
at
a
Holiday
Inn,
or
any
hotel
for
that
matter.
I
am
a
Spire
Elite
member
with
the
IHG
brand
I
love
staying
at
H.I.
when
I
am
traveling
for
work
it
is
my
preferred
hotel.
I
travel
almost
every
week
of
the
year
staying
with
this
brand
and
I
have
always
been
treated
right.
I
stayed
at
this
particular
location
because
I
am
thinking
about
moving
out
to
North
Carolina
in
the
near
future
so
I
used
all
of
my
points
for
6
nights.
The
first
night
of
my
stay
I
realized
I
was
low
on
towels
and
needed
much
more
than
2
since
my
family
was
staying
with
me
on
this
vacation
of
ours.
When
I
went
downstairs
to
ask
the
front
desk
for
more
towels
I
was
surprised
when
they
said
“they
don’t
have
extra
towels”
it
was
very
odd
because
most
hotels
have
an
abundance
of
these
items
because
they
are
necessary
to
have
in
a
room.
Whenever
I’m
staying
at
a
hotel
and
ask
for
extra
towels
or
pillows
I
always
get
extra
with
no
hassle.
I
also
asked
if
I
could
have
room
service
the
next
day
and
was
told
to
fill
out
a
request
form
which
I
gladly
did.
Next
day
after
we
came
back
from
our
day
out
I
come
back
to
the
room
not
cleaned
at
all.
It
was
not
serviced.
I
went
back
downstairs
and
talked
to
the
front
desk
and
told
them
of
the
situation
and
they
assured
me
it
would
be
fixed
the
next
day
since
room
service
was
no
longer
on
the
clock.
So
I
filled
out
my
second
request
form
and
was
assured
this
one
would
be
given
to
the
room
service
staff
and
it
would
be
“urgent”.
Well
after
we
came
back
from
exploring
Charlotte
and
the
outside
areas
it
was
late
and
we
walk
into
the
room
again
not
serviced.
So
I
went
back
downstairs
upset
and
told
front
desk
what
is
going
on!?
I’m
filling
out
room
service
forms
every
night
but
it’s
not
being
done.
They
apologized
and
basically
looked
clueless
and
played
dumb
as
if
they
had
no
idea
why
it’s
not
getting
serviced.
They
had
me
fill
out
another
Form!!!
And
ASSURED
me
that
they
will
clean
it.
Well
I’ll
tell
you
what.
SIX
NIGHTS
and
my
room
was
NEVER
serviced.
4
people
had
to
share
2
towels
for
SIX
nights.
It
was
the
worst
stay
I’ve
ever
had
with
any
hotel
and
the
staff
at
this
place
could
care
less.
Among
other
issues,
the
breakfast
area
pancake
machine
was
broken
the
entire
time,
the
coffee
was
almost
always
empty.
They
were
hosting
a
quince
type
party
in
the
main
meeting
room
and
back
of
the
hotel
one
night
which
was
blasting
music
until
about
1am
one
night.
Hallways
were
littered
with
trash
and
the
carpets
were
always
filthy.
This
hotel
is
a
VERY
nice
hotel
but
the
staff
and
management
of
this
place
seem
to
not
care
about
accommodating
their
guests
or
doing
their
job.
If
you
are
thinking
about
booking
this
hotel
and
actually
want
basic
service
and
to
be
able
to
have
clean
towels
and
clean
sheets.
I
would
advise
you
to
go
elsewhere.
I
would
never
stay
at
this
hotel
again
and
it’s
sad
that
I
got
this
terrible
experience
on
my
vacation
of
all
times.
I
will
definitely
book
with
Best
Western
next
time
I
am
in
Charlotte.
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