2/5 Garry T. 1 year ago on Google
I
must
say
that
this
is
NOT
what
I
expected
from
a
Holiday
Inn
Property.
First
let
me
say
that
my
room
was
clean,
comfortable,
and
well
attended.
But
this
Hotel
it
totally
lacking
in
customer
service.
Upon
arrival
there
was
a
line
of
5
other
parties
waiting
to
check-in.
There
were
two
employees
behind
the
counter
but
only
one
attending
to
guests.
The
other
employee
was
on
her
cell
phone.
Finally,
after
about
10-minutes
the
employee
who
was
on
her
cell
phone
ended
her
conversation
and
began
checking
guest
into
the
hotel.
From
the
time
I
arrived
until
I
finished
the
checking
in
was
about
20-minutes.
When
it
was
my
turn
to
check-in
I
was
NOT
greeted
in
any
fashion
or
made
to
feel
welcome.
The
only
acknowledgment
was
“I
need
your
credit
card
and
ID.”
After
a
few
minutes
I
received
what
amounted
to
a
two-minute
lecture
on
“proper
conduct”
and
the
Hotel
Quiet
Time.
I
also
got
a
breakfast
order
slip
and
was
told
that
in
order
from
me
to
receive
a
grab
and
go
bag
breakfast
I
had
to
fill
it
out
and
place
it
in
a
tray
at
the
front
desk
by
10
p.m.
sharp,
“Not
10:05.”
Then
I
was
handed
a
two
page
“Welcome
Letter”
with
my
key.
The
second
page
of
the
letter
once
again
dealt
with
“Quiet
Time”
and
was
basically
a
written
version
of
the
lecture
I
had
just
received.
All
of
this
before
I
even
got
to
my
room.
Once
in
my
room
I
found
it
to
be
clean
and
well
attended.
The
bed
was
comfortable,
and
the
Wi-Fi
worked
well
and
served
my
needs.
However
due
to
the
total
lack
of
customer
service
I
will
not
return
to
this
hotel
on
future
visits
to
the
Charlotte
area.
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