Featured Reviews


Frequently mentioned in reviews: room (14) clean (12) hotel (9) nice (9) stay (7) time (6) breakfast (6)
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  • 1/5 Katie F. 1 year ago on Google
    This location was absolutely horrendous. My husband and I came home last night to a blown hot water heater after a 12-hour work day so we decided to grab a room for the night so we could clean up and just relax a little. We booked a room here, only to get a call 10 minutes later stating that because we live within 30 minutes of the hotel that we were not welcome to stay there and our reservation would be cancelled. By this time it was after midnight and they still had available rooms. Is this policy entirely legal? I have never heard of a hotel having the ability to discriminate against guests due to where they live/perceived economic status. I would really like an explanation as to why they believe this is acceptable or will be tolerated. The Associate William was not only unhelpful but extremely rude.
    2 people found this review helpful 👍

  • 2/5 Garry T. 1 year ago on Google
    I must say that this is NOT what I expected from a Holiday Inn Property. First let me say that my room was clean, comfortable, and well attended. But this Hotel it totally lacking in customer service. Upon arrival there was a line of 5 other parties waiting to check-in. There were two employees behind the counter but only one attending to guests. The other employee was on her cell phone. Finally, after about 10-minutes the employee who was on her cell phone ended her conversation and began checking guest into the hotel. From the time I arrived until I finished the checking in was about 20-minutes. When it was my turn to check-in I was NOT greeted in any fashion or made to feel welcome. The only acknowledgment was “I need your credit card and ID.” After a few minutes I received what amounted to a two-minute lecture on “proper conduct” and the Hotel Quiet Time. I also got a breakfast order slip and was told that in order from me to receive a grab and go bag breakfast I had to fill it out and place it in a tray at the front desk by 10 p.m. sharp, “Not 10:05.” Then I was handed a two page “Welcome Letter” with my key. The second page of the letter once again dealt with “Quiet Time” and was basically a written version of the lecture I had just received. All of this before I even got to my room. Once in my room I found it to be clean and well attended. The bed was comfortable, and the Wi-Fi worked well and served my needs. However due to the total lack of customer service I will not return to this hotel on future visits to the Charlotte area.
    2 people found this review helpful 👍

  • 5/5 Cynthia R. 2 years ago on Google
    My company holds our Anna organization meeting here, and always very clean atmosphere. Seems I am always seeing someone cleaning, wiping down tables, mopping, vacuuming etc. They always serve us fresh coffee as well. I have never stayed here so can’t speak on the rooms, but if looking for event space I think it’s a great place.
    1 person found this review helpful 👍

  • 1/5 Brown 1 year ago on Google
    My wife and I stayed at this location on 9/18/22-9/19/22. We checked in around 5:30 and left quickly to attend a concert. We arrived back at the hotel at midnight. The room was not clean. The shower clearly had not been cleaned as hair and shampoo residue were on the walls and floor of the shower. There was hair on the bathroom floor as well as mildew in the shower track and grout. The shampoo and body wash bottles were empty. There was a sticky residue all over the bedside tables that we had to clean in order to use. It was after midnight and we were too exhausted to go back to the front desk. I told the front desk attendant about the issues and showed him pictures. He said he would have the manager call. It has been almost two days and no call.
    1 person found this review helpful 👍

  • 5/5 Jen S. 1 year ago on Google
    We had a decent stay at this hotel. The rooms were clean and were spacious. I like these hotel that use full size shampoo and conditioner bottles so you don’t need to go to the front desk. We had a room with a King bed and a pull out sofa. You will need to go to the front desk for bed dressings for the pull out. They do not stock extra pillows or bedding. Our kids enjoyed the pool. The exercise room was clean and organized well. The only complaint we had was the breakfast. It wasn’t good and didn’t have much to chose from. Our kids wouldn’t touch the breakfast. There is food and shopping in walking distance or a very short Uber ride. We would stay here again.
    1 person found this review helpful 👍

  • 4/5 FaKeisha L. 1 year ago on Google
    We had an early flight so we were only there for a short time one evening after driving from our home city, but the room looked nice and felt nice. Only immediate observation is my husband didn’t feel that the provide JR Watkins bath products weren’t the actual product that was on the bottle. It was nice that the location is right next to several shops and very close to food and gas station.

  • 4/5 Tavaris F. 1 year ago on Google
    The room was nice and clean but the wifi went down and that controlled everything including the TV so no cable the rest of the night. The morning staff member was pretty rude and she came to my room and called multiple times even after I informed them I had a late check out

  • 5/5 Nicholas I. 1 year ago on Google
    I had a great stay at this hotel. Rooms were clean and had plenty of space. Breakfast had plenty of choices and was high-quality considering it was free. Plenty of parking outside. Front-desk staff was courteous. The highway is audible from the room, but it doesn't prevent me from sleeping. I would stay here again.

  • 5/5 Tania T. 1 year ago on Google
    I come to Charlotte often for work and this is my first time at this Holiday Inn Express and this was by far the best one yet! This will definitely be my first choice of hotel whenever I come here. Gary was great and like how he pays attention to details of the guest. He noticed I am out early getting coffee and always makes sure it is freshly brewed. Definitely something I appreciate.

  • 5/5 Cheri H. 1 year ago on Google
    Great room! Spotless, comfortable king-size bed nice TV bathroom was super nice and everything was clean! Check in was super nice with a young lady by the name of Nerissa very accommodating! Check out was just as nice with Jake Breakfast choices were nice. Definitely would stay here again

  • 4/5 Johnny M. 4 months ago on Google
    Had a good stay at This Holiday Inn Express. - great location - parking was plentiful - rooms were clean and updated - staff was friendly and attentive to our needs - breakfast choices are slim and just good enough to put something quick in the tummy.. Coffee was good - Had a little issue with the bed linen that was quickly removed . A little bit more attention to detail by the cleaning staff would go a long way.. I would recommend this Holiday Inn.

  • 5/5 Sabrina S. 8 months ago on Google
    Thank you for adding to the success of our conference! Rooms, location, value, service, breakfast all great. But allow me to share about the staff, especially Mr Alan Richardson, general manager. We had something that we failed to do when the guest in our party registered. The solution? Mr. Richardson worked with Is for more than 2 hours making the corrections to approximately 20 rooms 1 room at a time. The ENTIRE time he was so pleasant and personable with us and others who stepped in to ask question. Amazing!!! Hey Holiday Inn Express, you have a customer service goldmine in Mr. Richardson. He would be a tremendous addition to your training program.


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