4/5 Montez W. 1 year ago on Google
Called
few
weeks
prior
and
asked
about
hotel
inquiries
with
rates
the
person
I
spoke
with
did
mention
for
i
to
download
the
IHG
Rewards
since
I
did
explain
to
her
I
travel
a
lot
with
my
job,
she
did
mention
AARP
and
Govt
rate
which
did
help
and
she
did
also
give
me
her
Sales
Market
Manager
information
which
I
will
use
in
the
future.
When
it
came
to
my
arrival
date
upon
check
in
was
not
greeted
just
a
“checking
in?”
Came
down
after
checking
in
with
few
issues
of
the
room
of
missing
simple
things
like
soap
in
shower
we’re
not
filled
and
floor
was
not
fully
swept
and
was
missing
few
kitchen
utensils
called
front
desk
no
answer
tried
again
no
answer
walked
down
there
nobody
was
around.
Went
out
to
eat
and
when
I
came
back
later
on
that
night
upon
lobby
entry
the
lady
at
front
desk
had
to
let
me
in
since
door
was
locked
she
did
say
“hey
how
are
you
?
Do
you
have
a
room
here?”
I
did
tell
her
that
I
do
and
that
my
key
did
not
work
she
did
explain
they
lock
doors
at
11
and
they
are
working
on
getting
that
entry
fixed
for
key
access.
I
did
ask
her
for
a
broom
and
the
kitchen
utensils
I
was
missing
and
she
went
to
go
get
it
and
asked
me
if
needed
help
with
anything
else
,
did
explain
to
her
about
what
happened
earlier
and
she
did
apologize
and
she
would
let
management
know
,
she
was
very
helpful
and
accommodating
and
friendly
she
did
say
her
name
is
“
Isuzu”
might
have
spelled
it
wrong
apologies
but
if
it
wasn’t
for
her
overall
customer
service
I
would
have
gave
this
establishment
1
star.