1/5 Aakayla 1 year ago on Google
I
had
a
one
night
stay,
booked
through
a
third
party.
I
was
not
able
to
get
my
room
until
3
hours
after
booking.
My
rating
is
for
the
room
&
service.
We
were
placed
in
room
200
on
the
first
floor,
it
never
cooled
off
in
the
room
regardless
of
what
we
changed
the
thermostat
too.
-
Im
not
sure
if
the
office
sets
it
at
a
certain
temperature
or
if
it's
suppose
to
work
from
your
room.
We
did
not
ask
for
a
replacement
room
considering
we
booked
third
party
&
the
previous
interaction
with
front
desk.
The
o
ly
thing
that
was
cold
was
the
mini
fridge
which
frozen
my
food
but
at
least
it
done
the
job.
Now
to
speak
on
the
service
that
I
received:
I'm
not
sure
if
Mr.
Ronnie
overlooked
the
booking,
couldn't
find
it,
or
it
was
on
behalf
of
the
third
party.
Anywho
I
spoke
back
&
forth
with
both
separately
&
together.
I
did
ask
for
a
manager
from
Mr.
Ronnie
upon
me
asking
the
third
or
forth
time
within
a
hour
if
my
room
was
available.
He
stated
that
management
was
unable
and
there
was
no
manager
there
at
the
time.
He
aslo
assumed
that
the
third
party
I
booked
with
must
be
fake
because
he
never
heard
of
it
and
stated
that
I
should
call
them
and
try
to
get
my
money
back.
He
also
stated
that
there
is
so
many
third
party
bookings
that
he
wouldn't
be
sure
of
how
it
would
come
in
or
when.
After
I
told
him
that
the
third
party
I
booked
with
had
taken
the
money
out
and
telling
me
the
room
should
be
able
and
giving
me
a
confirmation
number
-
which
mr.ronnie
refused
to
look
up
until
after
I
repeatedly
called
instead
of
walking
in
-
the
room
however
"didn't
appear"
because
the
name
would
just
appear
and
he
didn't
see
it.
I
will
say
that
I
asked
to
leave
my
name
&
number
to
be
called
once
the
booking
showed.
After
complete
frustration
management
of
the
third
party
app
contacted
the
hotel
personally
and
immediately
after
I
received
a
call
from
Mr.Ronnie
stating
my
room
was
available...Now
as
I
stated
before
Im
not
sure
what
the
confusion
was
about
however
waiting
3
hours
for
a
room
that
was
booked
before
arrival
is
crazy.