1/5 Mia R. 1 month ago on Google • 1 review New
Due
to
Cammie
"the
manager"
I
give
this
hotel
1
star.
My
family
and
I
drove
4
hours
from
Atlanta,
GA
to
this
hotel.
We
arrived
at
the
hotel
at
10pm
at
night
only
to
be
told
that
our
reservation
was
cancelled.
Before
we
departed
from
Atlanta,
I
called
the
hotel
to
explain
that
the
card
that
I
had
used
to
book
the
room
needed
to
be
changed
due
to
my
bank
closing
the
card
due
to
a
suspicious
charge
that
was
charged
on
my
card.
I
spoke
with
Cammie
"the
manager"
who
also
mentioned
that
she
had
tried
to
charge
the
card
and
it
was
declined
and
she
had
attempted
to
contact
me
about
the
card.
I
explained
that
I
did
receive
her
message
and
that
I
would
use
a
new
card.
I
gave
her
the
new
card
information
and
she
told
me
that
everything
went
through.
She
stated
that
the
hotel
was
almost
completely
booked,
she
knew
I
was
a
Hilton's
family
and
friends
rate
and
I
needed
to
make
sure
that
I
had
the
card
on
me
when
I
arrived.
She
repeated
this
to
me
several
times,
which
I
though
was
strange.
I
reassured
her
that
I
would
and
I
told
her
that
we
would
be
arriving
later
that
night.
Only
to
arrive,
and
to
be
told
that
our
reservation
was
cancelled.
The
front
desk
worker
called
Cammie
"the
manger"
on
the
phone
at
the
hotel
and
and
she
told
us
that
Cammie
"the
manager"
said
that
the
hotel
was
completely
booked
and
that
we
could
try
one
of
the
other
hotels
around
or
we
could
go
online
to
find
another
hotel
who
would
accept
the
Hilton's
family
and
friends
rate.
I
made
this
reservation
three
months
in
advance
and
I
researched
hotels
before
I
decided
to
stay
at
this
hotel.
I
was
highly
disappointed
in
the
way
this
was
handled
by
Cammie
"the
manager."
This
was
handled
very
poorly,
and
I
was
very
upset,
but
I
did
not
show
out
at
the
Hotel.
I
tried
to
act
in
a
professional
manager
in
front
of
my
kids
only
to
try
to
answer
their
questions
about
why
we
did
not
have
a
room.
Cammie
"the
manager"
needs
to
do
better
and
needs
to
stop
giving
away
rooms
(I
assume
because
guests
have
the
"Hilton
friends
and
family
rate).
My
family
and
I
were
able
to
find
another
room
at
another
hotel
but
we
weren't
able
to
book
with
the
Hilton's
friend
and
family
rate.