1/5 Cherise B. 5 months ago on Google
My
husband
and
I
stayed
here
on
the
30th
of
September
and
it
was
a
horrible
experience
from
the
time
we
checked
in
to
checking
out
for
one
night.
We
arrived
around
7pm
to
check
in
and
only
had
time
to
get
the
keys
and
leave
because
we
had
a
prior
event
we
had
to
get
to
so
we
never
went
in
the
room
and
dropped
our
bags
off.
When
we
arrived
back
at
the
hotel
around
1:39
am
on
the
1st
of
October
we
walked
in
to
room
104
and
the
bed
sheets
were
on
the
floor
along
with
towels
and
a
McDonald's
cup
as
if
someone
was
already
staying
there.
We
immediately
went
back
to
the
front
desk
and
told
him
the
room
was
trashed.
The
attendant
first
stated
that
he
was
the
only
one
there
and
the
housekeepers
had
left,
we
could
either
allow
him
to
clean
the
room
because
there
were
no
other
rooms
available.
I
told
him
to
refund
us
and
he
looked
back
on
the
computer
and
magically
found
another
room
to
put
us
in
on
the
second
floor.
He
explained
to
us
that
the
room
had
a
bleach
stain
infront
of
the
door
and
not
to
worry
about
it
but
everything
should
be
fine.
We
went
to
room
213
and
just
wanted
to
shower
and
sleep
as
it
was
past
2
am.
As
we
walked
in
the
bathroom
we
realized
it
was
only
1
washing
cloth,
1
hand
towel,
2
bath
towels
and
one
sheet
on
the
bed.
We
made
it
work
knowing
that
the
attendant
claimed
he
was
the
only
one
there.
When
we
went
to
check
out
there
was
no
attendant
at
the
front
desk
and
we
waited
almost
20
minutes.
There
was
however
a
bucket
to
put
your
key
card
in.
We
then
got
back
home
to
find
they
charged
us
an
extra
$25
so
we
called
and
talked
to
David
Bean
the
property
manager
and
he
was
rude
when
we
were
trying
to
explain
to
him
our
initial
concern
and
ask
why
we
were
charged.
He
cut
us
off
and
told
us
there
were
stains
and
missing
linens.
When
we
told
him
that
was
not
our
fault
and
that
he
was
being
rude
and
condescending
by
telling
us
to
refer
to
our
bank
to
get
a
refund
he
hung
up
on
us.
My
husband
called
back
and
told
him
how
unprofessional
it
was
to
hang
up
on
someone
when
we
were
not
cursing
or
yelling
at
him
and
just
trying
to
explain
our
side.
He
said
he
was
just
following
what
housekeeping
told
him.
This
place
is
not
customer
service
friendly
and
they
do
not
have
the
staffing
or
service
for
customers
and
do
not
value
you.
They
will
make
up
charges
for
uncleaned
rooms
and
tell
you
to
take
it
up
with
your
bank.
Classless!
We
did
not
steal
anything,
nothing
was
in
the
room!
If
you're
housekeepers
actually
cleaned
and
restocked
the
room
properly
and
you
or
your
staff
checked
behind
them
then
this
wouldn't
be
an
issue.
Don't
worry,
we
have
pictures
and
videos
and
will
be
taking
this
further.
I
also
see
a
so-called
manager
that
takes
no
accountability
for
his
or
his
staffs
actions.
Every
person
complaining
in
your
staff
has
you
responded
lacking
customer
service
driven
and
putting
it
back
on
your
customers.
Guess
everyone
that
complains
about
your
establishment
are
wrong
and
you
are
right.
Doesn't
take
a
genius
to
figure
out
who
the
real
problem
is
here.
And
this
won't
be
the
last
you
hear
from
us.
You
think
we
would
go
through
all
of
this
for
an
extra
$25
charge?
It's
the
principle
at
this
point.