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Frequently mentioned in reviews: room (54) hotel (24) told (22) stay (20) desk (19) clean (18) towels (17) front (16) rooms (16) breakfast (16)
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  • 1/5 just m. 1 year ago on Google
    This review is for travelers as this hotel seems to have its regulars. It seems the owner is not too friendly as they frequently reply to reviews and are not too friendly. So the price is great and I have stayed at Best Western hotels and not had any issues. The room was clean and not bad but be sure you have wall plugs and charge cords for cell phones as this hotel has not made updates to have usb plugs in the tables or lamps. The bathroom was not clean and this is not the housekeepers fault. The ceiling of the bathroom had pink mold growing on it and also hair. The curtain rod was being held up with wrappers from the soap in the bathroom because the screws were stripped out. The beds were way too hard. There was no give when you laid on them. Bottom line, if you are looking for a cheap hotel this is it. If you are looking for a comfortable hotel, this is not it....Please keep driving.
    8 people found this review helpful 👍

  • 1/5 Brent S. 3 months ago on Google • 31 reviews New
    My family wanted to help a homeless man during the cold and rainy day and give home a warm place to sleep and take a shower. My brother in law told them what we wanted to do and they would not allow us to help saying they do not allow homeless people to stay there. This came from the manager himself and he was very rude. That is discrimination and I would like people to know how Best western treat homelessness. There will be social media post and possibly news station notifications about how this guy was treated. There was no reason given to us and he was very rude. And by looking at the comments that state they are rude I would definitely say it’s true. It is wrong to not let a person pay for them to stay the night and should be a form of discrimination. You’re not going to turn my comments around on me. I have wrote to the news and told them how we were treated and how this one branch of Best Western treats people with no home. I know you will come back and try to repeat what you told others as the employees were respectful and kind but so people know that’s not the truth. We were big on staying at best westerns and didn’t expect them to treat people this way. This is the last of my comment and review people can judge for themselves. I’m not saying not to stay there it’s the way the front desk treats someone and the tone of how they talk. Have a great night and I hope you feel good about yourself for letting people stay on the street In the Rain and cold.
    2 people found this review helpful 👍

  • 1/5 Quizine Q. 8 months ago on Google
    Questionable Activity in this hotel!! We stopped here for some much needed rest, because we travel on a regular basis. Our room was on the first floor which I didn't mind. Then one evening we witnessed people climbing in and out of a (certain room's) window! I can't say exactly what was going on inside that room but, we saw this taking place several times during our stay. There was also a strong odor of marijuana in the hallway. I made a complaint with the General Manager upon our checking out. I was told, by him, that he would have to view the video tape.🤔 I'm not sure what good viewing the tapes would do. I gave them the room number. Actions should have been taken immediately. Do the clerks at the front desk not have the privilege of viewing these tapes while they are at work?! If not, maybe that's something they should be allowed to do. I will not be staying at this hotel again, and if I were you, I definitely wouldn't stay here if I had small children.
    5 people found this review helpful 👍

  • 2/5 Sprina G. 11 months ago on Google
    Very bad experience. Upon checking in there was a lady at the desk talking SO LOUD and letting all the guess hear about my check in info. She said that my room was cancelled and I had no idea why? Upon further review and info the credit card that was on file was not able to process my payment. The light skin girl let everyone in the hotel know. She literally made sure of it and cost a scene. Everyone was looking at me it was embarrassing. Then I ask if she could use my card that was pulled up on the phone, and again loud as he** " I can't scan your card from the phone, I have to have the physical card" . That was understandable but she didn't need to tell everyone in the hotel. I then told her to put the whole bill on another card. After check in I go to my room and there is no towels and I didn't get the feeling that the room was clean thoroughly it looked clean but to feel more comfortable, I went to the front desk and to save time and change over rooms, I decided to change the sheets and get some towels for my room, Now I'm at the desk with a different employee Afr. Am. girl who talks with an accent. I tell her can I get some towels and sheets to change my bed. She got a whole attitude, saying "didn't you just check in, why do you need clean sheets and towels? You don't need that you just check in". I told her " since there was no towels in the room, I just want to make sure that all my linen is clean. The next day since she only gave me 3 towels and 3 wash cloths. I went back to guess service and ask for more towels. A different employee (I believe transgender) tells me, (with an attitude) " WE DON'T HAVE ANY TOWEL everyone in the hotel is asking for towels. I kindly walked away and went to the dollar store and got what I needed. I stayed there the whole 4 nights. But will NEVER STAY THERE AGAIN. BAD CUSTOMER SERVICE. The first time I received great service was the day of Check out (April 7th 2023) there was a nice friendly girl behind the desk who did my check. In the breakfast rm the sever was very nice and provide great service. My Cons out weigh my Pros therefore there is no way I will be back.
    3 people found this review helpful 👍

  • 5/5 Alanne S. 1 month ago on Google • 22 reviews New
    Came here for work, would definitely come again. Best western pineville was easily accessible to Charlotte and South Carolina, the rooms were spacious clean and the area is around both restaurants and stores. Kristen was great at answering all questions I had and made sure that my check in process was seamless . She suggested different restaurants as well as answered my questions about the area. She was polite and went out of her way to ensure I enjoyed my stay.

  • 1/5 Heather M. 1 year ago on Google
    The room was clean, but beds were hard and uncomfortable. The rooms, could use some updating, especially the bathroom since there is no vent, you could see moisture on the ceiling after taking a shower. The lady who checked us in was fast and friendly. The problem with encountered was during breakfast on the first morning there. My husband and son we standing at the waffle machine waiting for them to cook. The lady monitoring that area asks my son, not my husband who is standing closer to her, how old he was and he said 13. She said you can't operate that machine. To which my husband replies did you see him operating the machine, no he is standing here waiting on his waffle. She then started to get a attitude with my husband and he told our son to go no where near the machine he would bring him his waffle. Not 5 minutes later a girl who was visibly younger than my son walks right up in front of the lady and starts making her a waffle. Nothing was said to her. It was very rude and disrespectful to not only address my son and reprimand him while his parent was standing right there, but to then completely ignore another child doing the same thing. She calls the lady from the front desk up and they go into the supply room and when they walk out the lady from desk says loudly "Just let me know I have the cops on speed dial!" We will NEVER consider the hotel nor will we recommend it to anyone. The location itself was great, but not worth the treatment you receive from the staff. Unfortunately, I didn't read the Google reviews before booking..
    2 people found this review helpful 👍

  • 5/5 Mary S. 7 months ago on Google
    We stayed in a suite on 3rd floor. It was laid out very nice. The bed was cozy and we liked the separate living room with two TVs. We got food delivered and having the counter with chairs was nice. The employee at the front desk upon check in was very helpful with my email with coupons on it for my stay.
    2 people found this review helpful 👍

  • 4/5 Shanequa B. 9 months ago on Google
    Stayed at this hotel for 5 days while waiting for my new apartment to be ready. My experience was great front desk lady was amazing felt like home. Room was pretty decent and clean also sheets looked and smelled clean. The hospitality was great definitely recommend
    2 people found this review helpful 👍

  • 3/5 B.J. T. 2 months ago on Google • 12 reviews New
    Physically the room was beautiful and the bathroom tiling was very nice. The refridgerator was huge. The Spectrum cable package was overwhelming but good. Nice sized room. The breakfast options needed a bit more variety. Really good locations that puts you even close to the South Carolina border.

  • 1/5 John L. 1 year ago on Google
    For starters. There was a live bug in the bathroom and dead bugs in the window sill. Asked the front desk 3 times to clean the room and give us fresh towels and it was never done. The fire alarm was going off in the middle of the night. When we called, we were told there was nothing that could be done. The smell of marajuana was very strong. Most of the other guests appeared to be trashy and hung out outside. Lastly, the short, dark headed white woman that works in the evenings should not be in customer service! She was beyond rude! Would not recommend this hotel to anyone!!!!!!
    1 person found this review helpful 👍

  • 1/5 Cody M. 1 year ago on Google
    I wish I could give this place 0 stars purely based on the staffs horrible attitudes. Here on business and I am going to recommend to corporate that we never book with this location again. Fantasia Green who is allegedly the manager was completely rude and could not be bothered. After my room had not been serviced in 3 days, I finally called and asked for fresh towels to be brought to my room, which she responded "you can come down to the front desk and get them." Shocked by the dedication to customer service I said "excuse me?" She replied that she was the only employee on site and could not leave the front desk unattended, even though it has been unattended 75% of the time I've past it. Only after asking to speak to a manager did she change her tone slightly and let me know that someone was coming in at 3 and could bring them up. 2/3 rooms we booked were not ready when we arrived inside our window. After 1 day of a 4 day stay, all 3 rooms keys were deactivated because they only had us booked for a single day. When getting our card keys fixed Christina let us know about the error that happened but then implied we demagnetized the cards with our wallets. Shower rod is broken and hanging. The walls have water damage and cracking in the bathroom. Absolutely deplorable. Staff and management should be cleaned out, these people do not care.
    1 person found this review helpful 👍

  • 4/5 Wendell T. 1 year ago on Google
    I saw a lot of bad reviews for this place, after I checked in, but I didn't have any bad experience. Apparently the hotel used to rent to locals or does rent to locals and sometimes or perhaps frequently that leads to a lot of issues. I wouldn't say the person who greeted me at the front desk was the friendliest and happiest person on earth, nor was the person who really checked me out at the end, but I don't know what to say about that. It's everywhere is understaffed. Interestingly, I'm the Best Western club member and I got a room for $89 the one night, and it was a fair trade. When I called the book of room on the way back the guy quoted me 116 plus tax so I found another place and as a result I will only book with this other chain which I won't mention.
    1 person found this review helpful 👍

  • 1/5 Danielle C. 1 year ago on Google
    Wish I could give 0 stars. Booked on a third party website. (I know I should have booked direct, I will in the future.) Somehow I got charged 4 times for the same exact room and day. I called right away to get this taken care of, and nobody could help me. They said their manager was the only one who could issue a refund and he would be there later in the day. That was fine, I waited until the time he arrived and spoke to the front desk receptionist (she was very nice) and asked her to put me through to the manager. The manager David refused to give me any sort of refund, not even for just one of the rooms. I know they have a 24 hour cancellation policy but under these circumstances you would think they could make an exception. I was so upset that I didn’t even end up using one of the rooms! The next morning I called again to speak with David and he told me that it was very booked the night I was suppose to be there and he couldn’t use my rooms, which sure, that would make since but because I was trying all day to have them cancel the rooms and refund but they just wouldn’t allow it! So that definitely could have been avoided. B.S excuse. So now I’m out about $600 and didn’t even stay for one night. They keep saying that there is nothing they can do. There is always SOMETHING.
    1 person found this review helpful 👍

  • 5/5 Talbot P. 6 months ago on Google
    Great Place. Had to stay a week unexpectedly. Matt was one of the most helpful, collected, effective people I've encountered in quite a while. Smooth stay. Nice place. Great people. Thanks Matt- Definitely became my go to for needing to stay in the area largely due to your helpful and cool attitude
    1 person found this review helpful 👍

  • 4/5 Hinah L. 1 month ago on Google • 9 reviews New
    We were passing through Charlotte on our way from Florida and wanted a place to rest and get on our way, so we stayed at the Best Western Pineville. Check in was quick, the attendant was ok, the room had carpeting and that was a bad point (the clerk said that all the rooms had carpeting), the room had dirty carpeting and a broken toilet. The highlight was the breakfast, everything was delicious and it was included in the price of the stay. Location: not close to the highway, if you're heading north you need to take a detour. Room 114

  • 3/5 olga g. 2 months ago on Google • 7 reviews New
    In general, not the worst hotel from my memory, but I wouldn't call it a hotel. More like a hostel or motel. We stayed for 7 nights, and our room was never cleaned once! It's not just disappointing; it's a complete lack of respect for the customer. We asked every day when the room would be cleaned, and they said it happens every three days. When no one came to clean on the sixth day, the receptionist simply said, "Yeah, strange," with no apologies or solutions. This completely overshadowed any positive aspects of the hotel. Because the room wasn't cleaned, trash was piled up in the corridor for days. If you run out of soap or toilet paper, you have to go to the reception and practically beg for it. They look at you as if you're asking for charity. The towel situation is similar. You bring your wet towels to the reception for replacements (we're three people, so that's 9 towels), and there's no place to dry them in the room. If you shower at night, you'll be drying off with damp towels in the morning. As for breakfast, it's the same story. Limited food options, and what's available isn't tasty. Perhaps Americans are not familiar with the concept of service. They should gain experience in Europe."

  • 2/5 Carissa S. 4 months ago on Google • 7 reviews
    Check in was fine, went to the room and it had a weird smell to it. The rooms need a little more updating and token care of. The breakfast is was not good in my opinion… The fridge they have doesn’t get cold, I did like how there were a lot of restaurants near me but I wouldn’t stay here again, oh and the beds are uncomfortable.

  • 1/5 Cherise B. 5 months ago on Google
    My husband and I stayed here on the 30th of September and it was a horrible experience from the time we checked in to checking out for one night. We arrived around 7pm to check in and only had time to get the keys and leave because we had a prior event we had to get to so we never went in the room and dropped our bags off. When we arrived back at the hotel around 1:39 am on the 1st of October we walked in to room 104 and the bed sheets were on the floor along with towels and a McDonald's cup as if someone was already staying there. We immediately went back to the front desk and told him the room was trashed. The attendant first stated that he was the only one there and the housekeepers had left, we could either allow him to clean the room because there were no other rooms available. I told him to refund us and he looked back on the computer and magically found another room to put us in on the second floor. He explained to us that the room had a bleach stain infront of the door and not to worry about it but everything should be fine. We went to room 213 and just wanted to shower and sleep as it was past 2 am. As we walked in the bathroom we realized it was only 1 washing cloth, 1 hand towel, 2 bath towels and one sheet on the bed. We made it work knowing that the attendant claimed he was the only one there. When we went to check out there was no attendant at the front desk and we waited almost 20 minutes. There was however a bucket to put your key card in. We then got back home to find they charged us an extra $25 so we called and talked to David Bean the property manager and he was rude when we were trying to explain to him our initial concern and ask why we were charged. He cut us off and told us there were stains and missing linens. When we told him that was not our fault and that he was being rude and condescending by telling us to refer to our bank to get a refund he hung up on us. My husband called back and told him how unprofessional it was to hang up on someone when we were not cursing or yelling at him and just trying to explain our side. He said he was just following what housekeeping told him. This place is not customer service friendly and they do not have the staffing or service for customers and do not value you. They will make up charges for uncleaned rooms and tell you to take it up with your bank. Classless! We did not steal anything, nothing was in the room! If you're housekeepers actually cleaned and restocked the room properly and you or your staff checked behind them then this wouldn't be an issue. Don't worry, we have pictures and videos and will be taking this further. I also see a so-called manager that takes no accountability for his or his staffs actions. Every person complaining in your staff has you responded lacking customer service driven and putting it back on your customers. Guess everyone that complains about your establishment are wrong and you are right. Doesn't take a genius to figure out who the real problem is here. And this won't be the last you hear from us. You think we would go through all of this for an extra $25 charge? It's the principle at this point.

  • 1/5 DeShaun B. 5 months ago on Google
    I checked in property on September 30 I got my keys and left because I had a prior engagement. When I returned to the room it was filthy bed unmade and drinks on counter and towels on floor. Spoke with agent on duty who checked me in and said that he was the only one on duty. He could clean it but didn’t have another room available. I said you can return my money to my card and he went into the system and said he had room available. Room 213 I said ok gave us the key and apologized. I get to the room and their was only one wash cloth two towels and hand towel and one sheet on bed. At this point it was 2am and I just ignored it. I get charged on my card of 25 dollars so immediately called back up to the property and ask what the charge was for on my card. David answered the phone and said it was because of missing linen and stain. I told him the agent on duty told us about the stain and not to worry and I told him I didn’t take any linen because it was missing. The whole time speaking with him he was very rude and condescending. Told me to contact my bank and I told him he was rude. Than David hangs up the phone I called back and said David you hung the phone from me and that is very rude. I didn’t use any profanity or yelled. I explained how I also work in customer service and explained what happened. David could care less told me to take it up with corporate and my bank. Not a problem will Mr. David. Lastly he also told me that the agent took my word and that the bed was only missing pillow sheets. Sir, the room is not ready for guest. If that room is missing linen how can you charge me for linen that was missing in the other room. Be aware of property and record!

  • 1/5 Ashanti M. 4 months ago on Google
    0/5 stars. $100+ for nothing in my room to even work, I had no lightbulbs, the shower was leaking all night, I called front desk to request a new room and was denied that. They told me maintenance would fix my plugs and they never showed. My sockets were coming out of walls which is a huge hazard. None of my plug ins worked I couldn’t even charge my phone. Everything was dirty with a horrible odor. The night shift staff was very rude and nonchalant to the issue. Don’t waste your money.

  • 5/5 Lee D. 6 months ago on Google
    What a great hotel staff are amazing here the gentleman that checked me in was really professional very polite and helpful. I was upgraded to a suite which was nice really enjoyed from the location here it’s really good everything is walkable you have a mall across the way you have lots of possibilities for dinner you have a pool to relax in etc couldn’t say even about this location. Breakfast was good had everything you needed. Lots of parking in the morning I done opposite a walk around the creek which was nice All in all location is great and you have everything there will certainly look at going back

  • 3/5 Brianna H. 2 months ago on Google • 5 reviews New
    It was quite the experience. The cons: 3 out of 4 days there was something going on with the water. Either the hot water was turned off or the water was completely shut off. The elevator is sketchy and I was scared to use it every time. The door takes 3 sometimes 4 times till it finally closes… also it would just get stuck on a floor. When we checked out, we had to carry our luggage down 4 flights of stairs. A lot of the outlets/ USB power sources did not work in the room. Also one of the mornings the fire alarm went off because someone burnt toast downstairs. This isn’t a problem but what I thought was a bit scary is that our room did not have the alarm going off… it was only in the hallway. I’m a very light sleeper so I was able to hear it and run down to make sure everything was ok.. my dad was not woken up by the faint sound in the hall. If it were a real fire, this is a big safety concern as people could sleep right through it. Pros: It’s a great location with plenty of food options to choose from. It’s very close to the north/South Carolina border. Felt like everything was a short drive away. Also, the free breakfast was pretty good! Most of the employees were nice enough. I’ll add that once my dad complained about the water issues he was given one free night. That was appreciated.

  • 4/5 Dave S. 6 months ago on Google
    Stayed here on a quick trip to businesses in Charlotte. Was an ideal location for where I had to be but not too close to anything other than the businesses. Rooms are big and clean. Very good facilities and I really enjoyed the breakfast.

  • 1/5 Emily W. 10 months ago on Google
    Very dirty mold and old hair in shower the room stinks I’m assuming from the dirty carpet or the dark spot on the ceiling the the doors and walls look gross the lobby floor was sticky all the way to where the carpet starts needless to say we will not be back. The staff we encountered were nice we just wish it would have been clean.

  • 4/5 Brian W. 10 months ago on Google
    The rooms are average but the included breakfast is amazing!! There are many non standard options (granola, hot sauces) and table side service check ins! It's self serve but this is top notch given the price :)

  • 1/5 Max B. 11 months ago on Google
    The room stank overwhelmingly of smoke, and we found cigarette butts under the bed. The carpet was heavily stained. The breakfast looked like it would make us ill. However, location is convenient for the airport. Avoid.

  • 4/5 Kim N. 1 year ago on Google
    My stay was great because the Front Desk Receptionist, Andraus Smith. Andraus was extremely helpful and she went over and beyond to make sure my family and I had a great stay. I had issues with Rental car, etc., Ms. Smith was very helpful and a pleasure to work with. Keep up the great work. Andraus is an asset to the Best Western Family. One other thing, I am an inspector of inspections in the Atlanta, Georgia area, and I sometime have to inspect hotels, staff, etc. I am extremely impressed again with the professionalism and the attention to detail that was displayed by Andraus Smith to accommodate the customers.

  • 2/5 Jayla W. 1 year ago on Google
    Great staff, but the room doesn’t look like it does online.. very creepy/ dark/ depressing. Smells like burning foil, beds were hard, other guests were fighting and arguing.. but staff were amazing. Thank you ladies. Made the stay 3x better

  • 4/5 M L. 1 year ago on Google
    Excellent for the price. Staff was amazing! Unfortunately while we were there other guests were smoking A LOT of weed on our floor. Also a few things needing fixing in our room like the door latch... I would stay there again just based on the staff.

  • 1/5 Syreeta M. 1 year ago on Google
    First room there was hair on the mattress, second room moved to smelled of mildew. Beds are so uncomfortable you might as well be sleeping on the floor. Breakfast was good that's about the best part of the entire hotel.

  • 1/5 Shay B. 1 year ago on Google
    I will never in my life forget how this place and the staff treated me and my family. Very inhumane and the owner way TERRIBLY rude and a thief along with his gossiping staff. They know what they did and what goes around comes around. I pray for peace for every single person who works here and I hope they heal from whatever they are all going through that they feel it is okay to treat their guests in the manner they did to me and my kids. I still managed to smile through it all and move on with life but this place his highly not recommended. There’s a lot of better hotels around the area and this is not it!!!!!! On the bright side the lady who takes care of breakfast in the morning was so genuine and sweet. She’s the only reason this places even gets a 1 star. So S/O to her!

  • 1/5 Ruth W. 1 year ago on Google
    Management here is not only incompetent, but completely disrespectful. I directly asked him to have someone fix my toilet that wasn't flushing. He said HE would fix it. Four hours later no one had come. I fixed it myself! The emergency fire alarm sounded SEVEN times during one day. The person in charge stated they made a mistake while doing maintenance yet talked to me EXTREMELY rudely, asking me "who are you?", telling me to just "go back to my room" and proceeded to try to record me on my phone and said "This will be great for socialedia, Karen". Juvenile, incompetent, and NOT worth giving your money to. There are other hotels close by that are the same amount. NEVER stay here. EDITED TO ADD: Trashy manager with trashy staff. DO NOT subject yourself to their abuse.

  • 5/5 Emily W. 1 year ago on Google
    Christina and Tykira are both amazing! They are always so sweet and make checking in easy. If I ever need anything they make sure to handle it immediately. We travel a lot all around the south-east and they are absolutely the nicest hotel employees we have ever met!

  • 5/5 Chrysanthe S. 1 year ago on Google
    Great location to avoid highways and/or for hospital visits. Just what you'd expect for a 2.5 star hotel. Rooms were clean, rest of hotel also kept in good shape. Nice free breakfast area and pool area. Walking distance to bar/restaurants.

  • 4/5 Olaf H. 1 year ago on Google
    We stayed as a family of 4 at this Best Western 4 different times in 4 different rooms for a couple of nights each during home visit to NC. Our experience with the staff was rather pleasent every time. Because of our constantly changing schedules we cancelled and rebooked our rooms several times. Fantasia and Caroline at the front desk already knew us when we came in the second time. No issues at all. This is a 2 star budget hotel with a free breakfast. Rooms were reasonable large and clean, fridge was working, and the Queen beds were okay. At this price point I didn't expect a sleep number or other high end mattress. The breakfast was better than I expected and probably saved us $40 daily by not needing to find a breakfast joint nearby. Other hotels in the area tend to be considerably pricier. The hotel is certainly in need of some TLC. Paint was bubbling / peeling in the bathrooms, the one or other towel holder was broking, elevator was down a couple of times, etc. One can tell, that the missing revenues from the Corona crisis led to maintenance budget reductions. One day we had to ask to restock some breakfast buffet items because we came a few minutes before it closed, but that request was fulfilled right away. It didn't feel like we were staying at a resort but we certainly felt like we got a good value for our money.


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