2/5 Jay A. 1 year ago on Google
One
and
done!!
Not
returning
to
this
hotel.
Let's
deal
with
the
bad
and
then
the
good.
The
bad:
The
morning
Front
Desk
manager
was
one
of
the
rudest
folks
we've
dealt
with.
She
began
calling
our
rooms
at
10:30
to
remind
us
that
check
out
was
11:00am.
(We
had
arranged
the
night
before
for
a
noon
checkout
and
were
told
that
the
hotel
was
going
to
be
empty
on
Sunday
so
it
wouldn't
be
a
problem.)
When
the
FDM
called
again
at
10:45,
we
were
told
that
there
was
a
family
reunion
coming
in.
We
told
her
of
the
late
check
out
and
were
told
"I
can't
accommodate
that!
You
need
to
be
out
now!"
Rude
is
an
understatement.
We
went
to
the
front
desk
to
check
out
and
made
a
point
to
speak
with
her
directly.
No
introduction,
no
name
tag,
no
apology
for
their
mistake,
nothing.
This
was
not
a
facility
problem.
It
was
a
failure
of
management
at
the
Front
Desk.
What
would
have
been
a
five
star
review
was
destroyed
due
to
a
"people
problem."
I
suggest
finding
a
new
AM
Front
Desk
Manager
asap!
The
good:
Rebecca,
the
evening
front
desk
staff
was
VERY
pleasant!
The
physical
hotel
was
clean,
quiet,
and
pleasant.
The
location
of
the
hotel
is
amongst
7
other
hotels
in
VERY
close
proximity
to
one
another.
There
were
also
several
fast
food
options
in
the
same
area.
If
you
are
coming
for
a
race,
the
speedway
is
less
than
a
mile
away.