1/5 Anh V. 5 months ago on Google
Old
property
and
very
rude
front
desk
staff!
My
mother
and
I
flew
in
to
NC
and
needed
a
place
to
stay
last-minute.
We
booked
here,
because
I
prefer
Hilton
properties,
and
this
one
had
good
reviews.
We
booked
at
10:30pm
and
upon
check-in,
I
asked
Charvielle
at
the
front
desk
whether
it
was
possible
to
get
a
discounted
rate
due
to
it
being
so
late
(it
was
past
11:00pm
at
this
point).
I
have
had
other
hotels
do
this
in
the
past,
as
the
room
would
have
otherwise
sat
vacant
the
entire
night.
A
simple,
"No,
unfortunately
we
cannot,"
would
have
sufficed.
Instead,
Charvielle
smirked
at
me,
then
turned
to
an
older
man
named
David
and
repeated
my
request.
David
scoffed,
gave
me
a
dirty
look,
then
said
loudly,
"NO.
10PM
is
NOT
late.
5AM
is
late!"
Charvielle
laughed,
then
took
my
driver's
license
and
joked,
"AND
she's
even
on
California
time!"
implying
it
was
not
even
"late"
for
us
yet
due
to
the
time
difference.
It
was
incredibly
rude
and
unprofessional.
We
regret
coming
here
and
will
be
staying
elsewhere
for
the
remainder
of
our
visit
in
NC.
It
has
been
a
long
time
since
I
dealt
with
staff
who
were
this
unnecessarily
rude.
Why
are
people
like
this
doing
anything
customer-facing??
The
room
is
dimly
lit
and
in
need
of
updating.
The
furniture
is
chipping,
and
the
walls
are
paper
thin
between
rooms.
Breakfast
is
also
not
complimentary.
This
hotel
is
not
worth
what
they
charge.
We
will
not
be
staying
here
again
and
have
told
our
other
relatives
who
are
coming
into
town
not
to
stay
here,
either.
Horrible
experience!