Long Cove Resort and Marina image

Long Cove Resort and Marina

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😠 A nightmare experience: I recently stayed at Long Cove Resort for a three-day trip, and the experience was nothing short of a disaster. While the first two days were uneventful, the last night turned into a complete nightmare. The Water Crisis: After returning from a wedding and seriously in need... People often mention stay, lake, water, cabin, resort, cabins, tiny, family, staff, Long,


Address

14629 Rainbarrel Rd, Charlotte, NC 28278, United States

Website

www.longcoveresort.com

Contact

+1 704-588-1467

Rating on Google Maps

4.10 (423 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: stay (19) lake (18) water (17) cabin (15) resort (14) cabins (13) tiny (13) family (11) staff (11) Long (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Teddy A. 6 months ago on Google
    A nightmare experience: I recently stayed at Long Cove Resort for a three-day trip, and the experience was nothing short of a disaster. While the first two days were uneventful, the last night turned into a complete nightmare. The Water Crisis: After returning from a wedding and seriously in need of the bathroom, my partner and I discovered that our cabin had no running water. No toilet, no shower, no sink. My partner was on her period, needed the bathroom, yet there was no working bathroom either in our room or anywhere on site. We weren't alone; other members of the wedding party staying at the resort faced the same issue. Lack of Management: I promptly called the management, who assured me that a service person would be dispatched. However, there was no management on site that night. After waiting an hour, the water issue remained unresolved. My second call to management went straight to voicemail. I received no further communication from the management until 1:40 AM, when management began texting me to make vague reassurances. At first they stated, "Please write me back via email responding to your booking and i will get it handled again very sorry." Due to the severity of the situation, I had no choice but to book another hotel just to have access to running water. Unprofessional Behavior: Subsequent emails were unprofessional and aggressive. Texts I received from management included "I want the venue name and the wedding party. They will be blacklisted from our property" and "You doing this with criminal intent and fraud” These were not only inappropriate but also accusatory and without basis. Conclusion: I have yet to receive any communication regarding the situation or the promised refund, aside from a string of threatening text messages. I strongly advise against staying at Long Cove Resort. Their lack of professionalism, poor management, and failure to provide basic amenities like running water make it a place to avoid at all costs. UPDATE: the resort response to this review is copy-pasted and didn’t even see that we checked out early due to the unsafe conditions. Yet they still won’t refund us.
    7 people found this review helpful 👍

  • 1/5 Courtney B. 6 months ago on Google
    I encourage everyone who stayed here on 8/26 to file a complaint with the NC Health and Human Services agency. As a lodging facility, they are required to provide water at all times. A generator should have been available. To not provide management communication or refunds over that night, forced people to stay here with no access to running water. We have loved staying here in the past, but this stay was terrible. The cabin (16) was not in good condition for guests. Many lights didn’t work. The air from the AC smelled awful and we are all now sick. Additionally, a family had rented several cabins around us. Two of the adult men in their party were screaming, cursing, and physically fighting. The children in their party were upset, scared and running from cabin to cabin trying to get the other adults help. My two young sons were surrounded by this until the police finally came. The water to our cabin then went out due to a storm and was out the remainder of the stay. Because of this, we had to leave in the morning as there was no way to use water for hygiene purposes or cooking. What a total mess and waste of money! The manager did offer a free night’s stay during the winter months, but this place in cold weather is not appealing to us.
    7 people found this review helpful 👍

  • 1/5 Amalia N. 1 year ago on Google
    we stayed July 1- July 4. Very misleading that this is advertised as a resort and marina. The road leading to the "cabins" is horrible, trucks with boats etc, it will take you more than a few minutes to travel to and from. Another thing, for those especially with watercraft (boats, jet skis, etc) Long cove's definition of the marina is just having boat slips that you will have to pay daily for even if you are staying in their "cabins" tiny houses. There is no boat launch at this facility, you will need to drive several minutes down the road to public access to drop in. Then we were told to leave our trailer at the public access but we refused and they said to bring it back and park it beside the shed at the facility - how do you have boat slips but not offer accommodations to even store the trailer? Also not a real marina store or fuel station. The docks and many boat slips are in horrible condition. They claim boat rentals but they currently do not offer. On 1st Day we arrived we had water issues - air in pipes, weak water pressure, ridiculous flux in temperatures, mucky watercolor - so yes these sites used to be for campers, then put all these tiny homes in their places without proper permits and hooks ups and maintenance for sewer, etc., Day 2 air conditioning issues. They do NOT have maintenance personnel, guys helping with maintenance are laborers to work on the dock, not trained or have knowledge of these tiny home maintenance. BUT there were a few individuals who tried their best to help but one person in particular who claimed to be their maintenance man is milking the clock, drinking with customers, and smoking weed. Needless to say, it was not a pleasant experience 97 outside and 79 inside our tiny house and you can imagine how hot it got in the small loft area where our kids were sleeping. We were offered a window unit that kept tripping the breaker, 2 days later finally offered another window unit because with 1 unit it never cooled with it constantly getting tripped. The night prior to our last day, we spoke directly with owners, and come to find they are not actual owners just property investment people. The unprofessionalism from Gina, the inability to hold a normal conversation to speak about our concerns, crying, flustered, and completely disconnected. She praised her "maintenance man" that we had all the issues with, she couldn't handle a very calm conversation she had to call her husband to speak with us so she can walk off and call her "maintenance man", completely unprofessional when he showed up with he arms crossed as if he was ready to engage in a heated debate. We were offered a very SMALL refund in comparison to what we spent for the weekend and still waiting for a response, sent follow emails, texts, and calls. The tiny houses themselves are very beautiful, the location is beautiful, we did know the pool was not functional (city permit issues apparently), the views, the beach area (never got cleaned the entire time we stayed, such as trash, broken floats etc.) There are no grills at each site as the site advertises - no firewood for the common use firepit. The email attachment confirming your reservation will say NO pets allowed, many people had their pets. We didn't expect our tiny house to get cleaned during our stay but they never offered clean towels, we had to hunt down the cleaning personnel to exchange out. On our last day we finally spoke to the individual that is the "head of property management", Dan He assured me our refund mentioned above and we are still waiting. It really can be a very awesome place once they address many of the things they try to claim as a resort. We didn't get angry we were disappointed because we spent good money! we have own boat and thankfully for that we enjoyed being on the lake and not relying on just the amenities of the place itself.
    6 people found this review helpful 👍

  • 3/5 edward s. 2 years ago on Google
    Had some positives and some negatives. The entry road definitely needs a major overhaul. Very rough and full of big potholes. If you're not careful and drive VERY slow, you will tear something up on your vehicle. When we got to our cottage, there was no remote for the tv. Went to the office about it and they gave us a replacement but the tv never did work. I inquired about a discount but wasn't given one. Those were the negatives. The positives, the place is beautiful. Cottages are cute and clean. Nice little beach, very peaceful. Staff was friendly. I would recommend getting a cottage that's lake front. We had cottage 38 which didn't really have a view. Overall it's a decent little spot to spend a weekend. If they would fix the entry road and open up the pool the place would be awesome.
    4 people found this review helpful 👍

  • 2/5 Natasha A. 5 months ago on Google • 50 reviews
    Booked a weekend trip here. The lake is amazing and the tiny home was also great. I did not love the false advertising, the listing I booked stated there was an on sight pool and had a picture of a beautiful pool in front of the lake. When we arrive, the pool was drained and under construction. No one at the office, an item was left and they were contacted right away, only to say it was not found. That simply cannot be true, I contacted them within 4 hours of leaving and my daughter knew exactly where it had been left. This is her fault of course but I cannot stand being lied to. Will not be back

  • 1/5 kris m. 1 year ago on Google
    The cabin was absolutely beautiful! The issue was we didn’t have hot water our entire stay. We emailed the managers and they said maintenance would come down to fix it which never happened. We even went by the office and the property manager Dan was walking the property so he would have to get back with us at a later time. We are still waiting to hear from anyone about this issue! I would not recommend this place to anyone because of the poor management!!!! Also parking is terrible!!!!!!
    3 people found this review helpful 👍

  • 1/5 philomena s. 1 year ago on Google
    Im just going to list the issues from our experience. 1. Checking in after hours was a pain. Terrible Customer Service. 2. Roaches in the cabin. 3. Pool was closed. 4. Loud party next door that went till about 2 am. You could smell the drugs in the air. 5. A lot of construction going on 6. Wifi was useless. 7. Air condition was so loud you couldn't sleep 8. No free Netflix as advertised. 9. Hope you like to take cold showers. 10. Told I could fish, but it was not very easy getting to any spot. (very steep) Don't waist your Money!!!
    3 people found this review helpful 👍

  • 4/5 Karen C. 2 years ago on Google
    Calm and serene. Cabins are clean and bright. The AC units are amazingly efficient. Loved the beach and the large patio area overlooking the lake. There's ongoing construction and improvements to the property, so you will see some of those signs. My cabin (36) was in the treeline which probably contributes to the small cluster of sugar ants in the kitchenette and the palmetto bug I saw in the loft. The maintenance man was very nice and helpful with these. I went alone, so I didn't use the loft or the second bedroom. I think I'll go back - the price is right, and it provided me with the weekend of relaxation I needed.
    2 people found this review helpful 👍

  • 1/5 Gina J. 1 year ago on Google
    Will never come again. Had to wait 30mins before we could get in. No turn plate in the microwave It cold as ice been an hr still waiting on mantance. Not setup for cold weather. Wish I would have known ahead of time. Not worth the price......
    2 people found this review helpful 👍

  • 5/5 Stephanie B. 8 months ago on Google
    We had the absolute best mini vacay at Long Cove Resort. Operations manager, Don, was amazing! The cabins are cozy and have all of your basic necessities (few kitchen utensils, soap/shampoo/hairdryer, etc). The AC kept it cool even with the temp outside being in the 90’s for the duration of our stay. The road in isn’t nearly as bad as some of the reviews led me to believe. Just drive slow and you’ll be fine. We rented a pontoon while we were there and spent a day on the lake. Definitely recommend it! We can’t wait to come back!
    2 people found this review helpful 👍

  • 1/5 L. B. 1 month ago on Google • 26 reviews New
    No lights outside at all. Once you leave the main road, you have to drive a half a mile down a path with potholes the size of Pluto! It is narrow and certain parts there is nowhere to go if someone else is coming in the opposite direction so I had to back all the way up to the main street to let them out. No lights on the pathway or where the trailers are by the lake. I didn’t feel safe. The tiny houses look like trailers to be honest and they were okay but we couldn’t park in front of ours. Luckily, it wasn’t packed or parking would’ve been scarce. I won’t recommend this or return.

  • 5/5 Jaylen E. 5 months ago on Google • 3 reviews
    Office staff was very friendly and helpful. They have a bunch of snacks too, so that's nice!! Our room was relaxing and rejuvenating. We were able to take the Kayaks out on the water and enjoy the sunset in the evening and it was PURE MAGIC. I would definitely recommend and return again for a longer stay next time!!!
    1 person found this review helpful 👍

  • 5/5 Kevin S. 1 year ago on Google
    It was amazing scenery beautiful Living area. just when I thought Our stay couldn't get any better. Management went out of their way to make sure that my family was comfortable. While telling us about Upcoming events. We definitely played on coming back. I couldn't recommend this facility more.
    1 person found this review helpful 👍

  • 5/5 Eric P. 4 months ago on Google
    Came here for a baseball tournament. Brought the whole family and had a great time! Beautiful nature. The tiny homes are small but very cozy. Check in was very convenient after hours, and service was outstanding.
    1 person found this review helpful 👍

  • 5/5 Shawna I. 7 months ago on Google
    This place is a slice of heaven in Charlotte. The drive and directions were perfect and I had no issues finding this place. Also while here with my girls it almost feels like glamcamping together. It's a full kitchen with a family and friendly vibe inside. 😌 so it was easy to feel at home 🏡 There are also other cabins as well which makes it a great community to meet others and have a grander time like we did. Thanks for your hospitality. We also enjoyed the kayak rentals and the supplies available in the office when we forget things that we didn't grab at the grocery store nearby.
    1 person found this review helpful 👍

  • 5/5 Rob C. 1 year ago on Google
    Hey it's me Rob Che, I ran across these cabins by accident . Guess what.. from what I seen on inside..well worth it..local couples retreat, or family get away or friends retreat or just wanted that time alone, close to home yet by the water. Like bringing the beach ⛱️ to you ..Book your stay TODAY..and enjoy..
    1 person found this review helpful 👍

  • 5/5 Dan B. 1 year ago on Google
    Great sunsets! Nice cabin with loft. Comfy. Friendly staff. Nice water and beach area.
    1 person found this review helpful 👍

  • 5/5 Jason and Brandi G. 1 year ago on Google
    Stayed with another couple and our son for the AYF state playoffs in charlotte for the weekend. 2 bedroom with loft area was perfect for our group. My sons coach roasted marshmallows at the fire pit with my son.
    1 person found this review helpful 👍

  • 4/5 Black C. 3 months ago on Google New
    Even with the heavy rainfall the whole stay, staying here was a wonderful experience for me and my wife. Perfect place to get close to Nature. Perfect place for couples. Great location because of the nearby local shops. There were only two small issues that gave it a rating of 4 stars, one was a one-time bug issue, (not the good kind), and the other was the weak wifi signal, (maybe because of the rain). Other than that, we will come back again.

  • 5/5 Olivia H. 7 months ago on Google
    My husband and I decided to go on a staycation and I had found long cove resort. After reading the reviews I decided it’d be a great place to getaway. When we arrived we discovered it was very secluded which is a plus and right on the lake. The cabins are quaint and colorful with more than enough amenities for an overnight stay. The atmosphere is very friendly and the whole resort seems very kid and family friendly as well. Will definitely be staying here on our next stay cation and recommending them to all of our friends.

  • 5/5 Felicia M. 7 months ago on Google
    I needed a getaway to destress and just calm my spirit, Long Cove Resort was perfect... Nice clean cabin, on the water, tons of things to do. The ducks were at cabin every morning, I liked that a lot. I believe their Internet is on satellite so keep that in mind. The road wasn't that bad, drive slow! I truly think I found my retreat spot. I will definitely be back real soon...

  • 5/5 Shannon B. 6 months ago on Google
    My fiancé and I found Long Cove on a whim and we couldn’t be more happy with our experience! Right on the lake with kayaks, boat rentals and more. Great location close to the outlets and 30 min from down town. Cabins are absolutely adorable and they provide you with most necessities! Any minor inconvenience, staff will rush to have fixed immediately. They also dropped off a grill right in front of our tiny home which was perfect! We recommend anyone to come stay here:) we can not wait to come back already!

  • 5/5 Krystin A. 6 months ago on Google
    Very cute cabin that is close to the water! There’s privacy areas all around the resort for you to be with your loved ones and or family members. The beach is a good size and the kayaks were amazing!

  • 5/5 Katea J. 7 months ago on Google
    Absolutely loved my stay at this resort! The serene lake provided the perfect backdrop for kayaking, and the availability of kayaks made the experience even better. The fire pit by the lake was a highlight of our evenings, offering a cozy and picturesque setting to gather with friends and family. The staff were incredibly friendly and attentive, ensuring we had everything we needed for a memorable vacation. Can't wait to return to this wonderful oasis of relaxation and fun!

  • 5/5 Navya Y. 8 months ago on Google
    This was absolutely amazing i can’t say enough good things about it. If you’re hesitant don’t be!! the cabin was clean and a very good size for two people, since the beach is private it’s secluded and clean and quiet. the resort is small which makes it feel like a hidden gem. the staff is super nice and helpful, they gave me candles since it was my birthday!!

  • 5/5 Jessica B. 8 months ago on Google
    My husband and I stayed at long cove during our trip to North Carolina. It is absolutely beautiful at the resort, the cabins are amazing! We had to switch cabins,at no fault of the resort, we got a cabin with a private porch and an incredible view of the lake. The resort is a true hidden gem. The lake is so nice and clean! This will be our go to when we visit North Carolina and will recommend Long Cove to everyone I know!

  • 5/5 Kay J. 7 months ago on Google
    I am so glad my family chose this resort to spend our weekend here. The cabins and campgrounds are clean, the views are breathtaking, and the private beach is the cherry on top!! I love that there were kayaks available for guests to rent and everyone was so friendly! We will definitely be back.

  • 5/5 Lily B. 5 months ago on Google • 1 review
    Drove 10 hours to be blown away by the cool tiny little colored cabins in the woods! I feel like I took a time travel back to camp when I was 14. The peaceful sunset is calming. A pause from the rat race we call life. Built two fires from scratch, while listening to the sounds of crickets, moon passing the sky, nighttime ducks in the water forming a line ( as we all try to get our own ducks in a row) grilled burgers and steak and just took time to reflect and regroup, I will be back. Staff is wonderful! A perfect weather weekend Adorable place to stay! Well recommended
    4 people found this review helpful 👍

  • 1/5 Melissa A. 3 months ago on Google • 1 review New
    EDITED 12/18/23 to ADD: Unfortunately I feel obliged to update my previous review to add in a few details we left out trying to give Long Cove the benefit of the doubt. This edit has no reflection on Dominique as the event planner or the staff she gathered to pull the event off flawlessly. HOWEVER, when it comes to communication with the owner, follow through on what is stated in our CONTRACT, and how she treats her staff- smh. I feel for the staff. My husband and I would have to email, call, text repeatedly to get responses from the owner. We are due a refund on our event as stated in our contract because of negotiations we had in place and the conditions were not met on Long Cove's end. It has been 3 months and still no refund. I was to pick up a check today, but when I arrived- there was no check. Only a disgruntled employee who said the staff hasn't even been paid. I doubt that employee stays very long. What is so disheartening is that this place has AMAZING potential, but the owner is unable to make it work. The turnover there even over the last 4 months is UNREAL. I would strongly encourage you to look elsewhere to hold an event there until they figure out how to run a solid event business. Maybe just use a tiny house for a night- although I've also heard of troubles there. Just really disappointed in the end. ORIGINAL POST: My husband and I got married at Long Cove in September of this year. When we found the location we knew it was the perfect spot for what we visioned. We wanted a wedding weekend where our closest family and friends could all stay, hangout together and make some memories. We are outdoorsy people, but some of our family members are not so the tiny houses were the perfect happy medium! A shout out to Dominique and the staff that helped her make our wedding exactly what we wanted.
    2 people found this review helpful 👍

  • 5/5 Rob R. 5 months ago on Google • 2 reviews
    What a wonderful find. Tiny, nice, comfortable colorful cabins with a beautiful lake view. We were in cabin 24 sharing a large deck with 4 other cabins that overlooks the lake. We woke up and read in the chairs overlooking the lake. My wife did some work using the wifi on the picnic tables on the patio deck. Then we went hiking on the well marked and beautiful forest trails at McDowell Park. We may check out the fire pit this evening and are going kayaking on the lake tomorrow. They even have a beach. Currently sitting on the deck listening to the waves and getting ready for the sun to go down across the lake. The staff was very friendly and helpful. Will definitely come again and bring friends.
    1 person found this review helpful 👍

  • 1/5 Shaquetta V. 2 months ago on Google • 2 reviews New
    Do not recommend it! I saw the reel and photos on Instagram, and then when I got there, it was nothing like the photos, and it was not clean. The bathroom toilet had a ring in it, and the outside balcony area that we paid extra for had dirt all around it. And when I called to let them know, they only sent an apology email. Nothing was cleaned/done during the entire stay. The service was poor. We booked our reservations two days before they did a promotion where you get a third day free and would not let us change it to get the third day free. I spent my anniversary here, and we made the best of our situation, but I will not return. They need better upkeep. Also, they had a lot of rules when checking in. I would not recommend it if intended to stay out past 10pm.
    1 person found this review helpful 👍

  • 5/5 Tyesha B. 1 month ago on Google • 2 reviews New
    The resort is beautiful and clean. Truly one of the hidden gems in the Charlotte area! It feels like you have been far away, but you haven't. The oncall staff responded immediately to any questions. We look forward to scheduling a couples retreat there soon.


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