3/5 Brenda B. 2 years ago on Google
We
visited
this
location
twice
in
the
time
we
were
in
Charlotte.
It
is
extremely
convenient
being
in
the
same
space(a
parking
lot
apart),
for
folks
staying
at
the
hotel.
This
place
needs
some
help,
in
all
aspects.
I
realize
with
Covid
that
many
places
lost
staff.
The
first
night
we
went
was
a
disaster.
It
took
30
minutes
to
get
seated,
then
the
waitress
took
our
drink
order,
after
at
least
15+minutes
of
waiting
at
our
table.
More
than
once,
it
took
over
20
minutes
to
get
the
drinks
to
our
table.
One
time,
we
never
even
got
the
drinks
we
ordered.
The
waitress
disappeared
after
we
got
our
food.
I
stopped
another
waitress
because
it
had
been
over
30
minutes
and
no
waitress.
We
were
informed
that
the
waitress
was
MIA!!!!
This
was
not
only
a
shocker
but
a
serious
breakdown
in
customer
service.
Out
of
convenience
we
visited
the
next
night
to
get
dessert
and
drinks.
Guess
who
waited
on
us?
The
waitress
that
ghosted
us
the
night
before.
I
was
blown
away
that
one,
the
management
even
let
her
back
in
the
building
and
two,
she
had
the
nerve
to
even
face
us.
The
experience
was
different
this
night
but
honestly
it
is
harder
to
mess
up
dessert.
I
would
truly
use
caution
in
coming
here
as
the
experience
can
be
horrible
or
nominal.
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