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On The Border Mexican Grill & Cantina image

On The Border Mexican Grill & Cantina

Restaurant Meal takeaway Mexican restaurant Catering service Taco restaurant Tex mex restaurant Burrito restaurant

Casual restaurant chain featuring Tex-Mex standards such as fajitas, burritos & grilled meats. People often mention service,


Address

10710 Providence Rd, Charlotte, NC 28277, United States

Website

ontheborder.com

Contact

+1 704-246-5989

Price rating

$$ $$

Rating on Google Maps

3.90 (602 reviews)

Open on Google Maps

Working Hours

Permanently closed.

Featured Reviews


Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Franc E. 3 years ago on Google
    What you would expect. Diluted, Americanized version of Mexican. They do have some good appetizers. The fried pickled jalapeno & avocado was interesting
    1 person found this review helpful 👍

  • 1/5 wes p. 3 years ago on Google
    Poor management experience. Rock in food. We visit this location at least once a month. The staff is always friendly and food is ok. Today I was taken back, when I bit down on a rock. The waitress who is new didn't know what to do so she went to the manager. The manager came over and said they do there best to get the rocks out of the beans and it sometimes they get by. He asked if I was ok then walked away. It was very casual. I wasn't looking to get a free meal out of it but needless to say my lunch was ruined at that point. On the border. You can do better. This location is better. That manager, not so much. I would post his name but he didn't introduce himself when addressing the situation.
    1 person found this review helpful 👍

  • 1/5 Laura S. 2 years ago on Google
    This place completely wastes your time and money. This is by my house so I’ve been very frequently. The management, staff, and food keep getting worse and worse. Today my boyfriend and I actually walked out. Our food came out completely soggy, beans literally water on both our plates. We had to call someone over because there was no staff around for a long time, in order to get a manager. Then when our waitress finally came she said that the manager was cooking?? We waited over 25 minutes. This place has turned into trash and that’s why they have to bribe you with the free queso.
    1 person found this review helpful 👍

  • 3/5 Maria S. 3 years ago on Google
    Food and margaritas were great . What makes my review a 3 star was I ordered the lunch chicken fajitas and added steak. Our waitress said it would be a bit more which of course we expect. However when she brought the bill they had charged me the full price for chicken fajitas and the full price for steak fajitas, as if they were 2 separate dishes. She tried to explain that was the way they charge it which of course I know thats not how it goes. She did the right thing and took out the least expensive item from the bill. All I will say is this a very nice place to eat and have drinks- just check your bill before paying.
    1 person found this review helpful 👍

  • 4/5 Carolina R. 3 years ago on Google
    Great for a a kinda chain Mexican restaurant. A lot of tables and room on the inside and out. The bar is a good size. Prices on par.

  • 1/5 TaLeena A. 2 years ago on Google
    The seating hostess were great very fast and friendly however our waitress was not the same she was not personable and unkind in explaining the menu. We spent over $100 and she did not make us feel welcomed or as if she wanted to wait on us.

  • 5/5 Shiloh N. 2 years ago on Google
    We've dying to hear numerous times but the service we received today from Jordan was outstanding! She mentioned that she was fairly new to the server industry but we couldn't tell, her customer service skills were outstanding and she was genuinely welcoming and friendly and a true pleasure to have as our server! Kudos to the GM for hiring her!

  • 1/5 Kevin W. 5 years ago on Google
    When we went for lunch they weren't busy at all and the service was terrible. I paid$15 for fajitas and it was more like a $7 prortion. People all around us were complaining about the service. Won't go back unless we sit at the bar

  • 1/5 Thomas F. 3 years ago on Google
    2/28/21 My wife and I stopped at this location tonight. We were seated by the hostess and given a specials menu. We were then told if we wanted something from the regular menu that we had to scan a barcode on the table. I have no scanning apt on my phone and shouldn't have to look at my phone's small screen to see what you have to offer. Asked the Waiter for a menu was told that they had none. Lousy customer service. We got up and left. First time there and I will not be back. With restaurants needing business during this time you would think they would have better service.

  • 4/5 Brett D. 4 years ago on Google
    Great prompt service. Large variety of food

  • 5/5 James S. 3 years ago on Google
    Lunch was fantastic. The watermelon margarita is super on point. Food was served promptly and great environment.


Open on Google Maps

Amenities


  • Service options
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Lunch
    • ✓️ Coffee
    • ✓️ Dinner
    • ✓️ Alcohol
    • ✓️ Dessert
    • ✓️ Dine-in
    • ✓️ Seating
    • ✓️ Spirits
    • ✓️ Toilets
    • ✓️ Catering
    • ✗ Takeaway
    • ✓️ Cocktails
    • ✓️ Kids' menu
    • ✓️ Live music
    • ✓️ Debit cards
    • ✓️ High chairs
    • ✓️ Comfort food
    • ✓️ Credit cards
    • ✓️ Counter service
    • ✓️ Family friendly
    • ✓️ Happy-hour food
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
    • ✓️ Vegetarian options
    • ✓️ Accepts reservations
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance

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