1/5 Keith B. 1 year ago on Google
After
submitting
the
review
the
hotel
responded
below,
but
without
naming
a
person
to
speak
with
at
either
venue,
or
a
convenient
time
to
call.
The
poor
service
continues.
I
am
a
Hilton
Diamond
Club
member
and
was
a
guest
at
the
hotel
for
three
nights,
March
3-5.
Upon
entering
my
room
neither
the
refrigerator
nor
TV
functioned.
Maintenance
personnel
repaired
both,
although
I
expect
to
enter
a
room
with
all
devices
functioning.
Saturday
morning,
4
March,
all
guests
on
my
floor
were
greeted
with
tremendous
boring
and
hammer
noises
resulting
in
numerous
complaints.
A
Manager
Tony
Wilson
came
to
my
room
later
that
day,
maintaining
he
heard
no
such
noise,
told
me
to
identify
where
the
noice
was
originating
and
stated
clearly
there
was
no
renovation
work
taking
place
in
the
hotel.
I
reminded
him
this
was
his
responsibility.
The
noise
later
continued
at
which
point
I
complained
again
to
the
Manager
Mario
about
5:00pm.
He
contradicted
Mr
Wilson
stating
renovation
was
continuing.
I
requested
compensation
and
he
promised
the
same.
Sunday
morning
I
attempted
to
raise
the
window
shade
and
the
chain
broke.
Promptly
maintenance
personnel
arrived,
was
not
able
to
repair
it
but
promised
to
return
later
that
day
to
complete
the
repair.
This
repair
did
not
take
place.
I
left
the
room
for
the
evening
and
reported
this
to
personnel
at
the
front
desk
and
was
promised
it
would
be
repaired
by
the
time
I
returned
later
that
evening.
Upon
my
return
the
broken
chain
was
removed
but
not
replaced,
the
shade
was
down
but
could
not
be
raised.
This
was
reported
to
Danielle
at
the
front
desk.
She
offered
to
remove
the
parking
charges
from
my
bill.
I
asked
why
I
was
charged
for
parking
although
I
did
not
utilize
this
service?
For
this
she
had
no
response.
Upon
check
out
the
next
day
it
was
confirmed
that
parking
had
been
charged
in
error
and
then
removed.
The
employee
gave
a
vague
rationale
as
being
“parking
charges
are
normally
included.”
This
is
an
unsatisfactory
response.
He
promised
either
the
Manager
Mario
or
Amber
would
contact
me
within
two
days
regarding
compensation.
A
week
later
and
this
has
not
happened.
I
suggest
avoiding
this
hotel
and
its
incompetent
management.
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