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  • 1/5 Jenny L. 5 months ago on Google
    We were in town for my mother in laws funeral. I sure wish our hotel experience had been more enjoyable. The 5 stars are only directed to the front desk. The lady was very helpful and friendly. She made us feel welcome immediately. The rooms are very standard for such an expensive price. The water was barely warm at all. Housekeeping was knocking on our door at 9:00 a.m. and again at 9:30 a.m. I feel like parking should have been included as expensive as the room was but that was an additional $25. The final charge for a one night stay was $316, for a king bed and standard bathroom. Not worth it at all.
    2 people found this review helpful 👍

  • 3/5 Gene D. 1 year ago on Google
    ROOMS: 2 rooms, 5 nights total. One room was more updated than the other, which had a faulty sliding door to the bathroom, a broken lamp, a non-working room phone, no microwave, and torn plastic over the only small window. SERVICE: The front counter staff was fine, but the hotel had a policy of only cleaning the rooms upon request. I know about reusing towels but have never encountered reusing everything. Plus, nightly parking was $25. It's Charlotte, not Manhatten! Being a Hilton Honors Member got me 2 bottles of water and a frozen hand-held pizza. LOCATION: Near City center and Novant hospital, and had a hospital rate. There were several other name-brand hotels in the nearby area. BREAKFAST: The breakfast from 6-10 AM was decent and a staff member offered to help me with what I was trying to carry up to the room and got me a tray and a wet cleaning cloth so I could clean up the syrup I spilled on my jeans.
    1 person found this review helpful 👍

  • 1/5 Keith B. 1 year ago on Google
    After submitting the review the hotel responded below, but without naming a person to speak with at either venue, or a convenient time to call. The poor service continues. I am a Hilton Diamond Club member and was a guest at the hotel for three nights, March 3-5. Upon entering my room neither the refrigerator nor TV functioned. Maintenance personnel repaired both, although I expect to enter a room with all devices functioning. Saturday morning, 4 March, all guests on my floor were greeted with tremendous boring and hammer noises resulting in numerous complaints. A Manager Tony Wilson came to my room later that day, maintaining he heard no such noise, told me to identify where the noice was originating and stated clearly there was no renovation work taking place in the hotel. I reminded him this was his responsibility. The noise later continued at which point I complained again to the Manager Mario about 5:00pm. He contradicted Mr Wilson stating renovation was continuing. I requested compensation and he promised the same. Sunday morning I attempted to raise the window shade and the chain broke. Promptly maintenance personnel arrived, was not able to repair it but promised to return later that day to complete the repair. This repair did not take place. I left the room for the evening and reported this to personnel at the front desk and was promised it would be repaired by the time I returned later that evening. Upon my return the broken chain was removed but not replaced, the shade was down but could not be raised. This was reported to Danielle at the front desk. She offered to remove the parking charges from my bill. I asked why I was charged for parking although I did not utilize this service? For this she had no response. Upon check out the next day it was confirmed that parking had been charged in error and then removed. The employee gave a vague rationale as being “parking charges are normally included.” This is an unsatisfactory response. He promised either the Manager Mario or Amber would contact me within two days regarding compensation. A week later and this has not happened. I suggest avoiding this hotel and its incompetent management.
    1 person found this review helpful 👍

  • 1/5 malkia h. 1 year ago on Google
    My stay was deeply disappointing. While checking in, I was charged TWICE. $260+ times two. Yes, you read that right. No, it wasn’t an authorization then a sale. I checked my card and it showed two separate transactions and funds withdrawn. It was late, I was tired and the lobby area seemed clean. I did not want to be confrontational. I have worked at a hotel front desk and these mistakes happen. The guy was friendly too so I asked that it be solved by the morning. I arrived to a clean room. While it was adjoined to a room with a family and a dog. I just wanted to rest. In the AM, I was rudely awakened by a housekeeper at 9 AM. Check out was at 11!!! I couldn’t fall asleep again. I called the front desk to see if the issue of the double charge was addressed. Ravon is the rudest hotel employee I have ever encountered. (I spend probably 200 nights a year in hotels across the world). I couldn’t even finish my sentence before he said there was no double charge and hung up. Not even a snarky apology. Just disrespect. As I was in the shower, another staff member which I assume is the head of housekeeping knocked loudly again. I opened the door and asked her what time is check out. She rudely responded that she was just doing checks. At 10AM??? Again, check out was at 11. I was considering leaving my luggage to visit a museum near by but I don’t think the staff can be trusted. At checkout, the issue was still unresolved and they charged me $25 for parking. I didn’t have a car. Breakfast is nothing to look forward to but that was expected. Rubbery meats? and 4 sad looking apples. Unprofessional and unaccountable staff. Decent room. Will never go back. Needless to say I have requested a full refund.
    1 person found this review helpful 👍

  • 5/5 Kristopher C. 1 year ago on Google
    Don't forget to use ʜoᴛᴇʟʙᴏʟʟʏ.ᴄᴏm when booking your place. They compare countless booking web sites and usually will have rooms much cheaper compared to others! Thank me later! This hotel is one of the highest rated in the area. I have been coming here for a very long time. If you choose this place you definitely will love it I'm sure! Great experience here. Hotel is very beautiful with unique art adorning the walls. Parking garage is a little tight for comfort if you have a full size pickup truck. If you have a lift on your truck, probably not a good idea to attempt to park. There are other available places to park.
    1 person found this review helpful 👍

  • 2/5 Tony B. 1 year ago on Google
    Convenient location with breakfast that's better than most Hampton's. Grungy parking deck for $25/night. No hot water for morning shower. Fitness facility being renovated, note indicates guest should use the facilities at the adjacent Garden Inn. Garden Inn facilities also being renovated.
    1 person found this review helpful 👍

  • 1/5 Brandon U. 1 year ago on Google
    Absolutely the worst service I have ever received at any hotel. As a Hilton Diamond member, I was completely let down by poorly trained, spiteful, and poorly educated staff. At first I thought it was just a busy and stressful weekend, but the GM was even worse. He was completely unprofessional, blatantly lied to me several times, and had zero care for the safety and welfare of my family. I won't ever waste my time, or my hard earned money, at this location again, and neither should you.
    1 person found this review helpful 👍

  • 5/5 Ericka H. 4 months ago on Google
    Rooms were very clean. Loved the comfortable bed, and the view. The location is great, being right in the middle of everything. Walking distance to concert venues, and Other attractions. Service was great. I was very impressed with a lady working the lobby desk at night ..she was so kind and helped in recommending a great place to eat. I recommend this place

  • 2/5 Alisha J. 1 year ago on Google
    I love the location of the hotel. This was my second time staying at this location and will be my last time. The tv in my room did not work. Front desk was suppose to send someone up to fix and no one never showed. My shower was stopped up and that was disgusting to be showering and standing in a pool of water. She shower would also shake while I was showering, making a loud disturbing noise.

  • 5/5 Anthony S. 1 year ago on Google
    In town 1 night for date night, dinner & a concert. Walking distance to all! Cannot say enough about Tony at the front desk! Courteous, energetic, professional! Asked him about our restaurant, he rushed out from behind the desk to show me the route to take. A true asset to Hampton!!! Room is nice, on the way out to dinner, advised Tony of a minor toilet and smoke detector issue, taken care of while we were at dinner. Will definitely stay here again!!!

  • 5/5 Michele H. 4 months ago on Google
    Walking distance to spectrum center and restaurants. Hotel was clean, rooms well appointed. All the staff were courteous and friendly. Breakfast was nice, food hot and well cooked. Only neg, when we arrived at 2:15 we were told our room was ready but to check in now versus 3pm was a “early Check in fee”. Oh well no where else to go but really? Still enjoyed our stay and would just be more aware if we came back.

  • 5/5 Bianca A. 1 year ago on Google
    Very appreciative of the manager following up with my issues and concerns. I addressed Noel about my room issues and it was correct by him personally. I could definitely tell that Noel cared about their guest. Thank you for what you're doing!

  • 2/5 Lundinne D. 3 months ago on Google New
    The shower is horrible. It never gets hot and the pool is freezing with no hot tub. I tried to warm off in the shower after the pool and couldn’t even do it. You also have to pay $25 to park on top of the price. The place itself is nice but that’s it.I would not recommend or ever come back to this hotel because of the showers.

  • 5/5 Lindsay M. 6 months ago on Google
    I stayed here for a weekend with friends and it was a wonderful experience. The hotel is in a great location in the city of Charlotte. The staff was amazing! They were very helpful when we arrived as we were unfamiliar with the area. They gave us a variety of recommendations for places to eat and visit for the weekend. The front desk staff was very friendly they greeted us upon arrival and answered all of our questions and ensured we were accommodate the entire stay.

  • 5/5 Lauren C. 4 months ago on Google
    Nothing but great things to say about our stay. The rooms were clean and staff was friendly. We were put in a room across from one of the walk ways with a door that slams shut. I have a sleeping disorder and when I wake up, it’s hard to go back to sleep. I requested a new room because of this. Not only did they happily accommodate this request, they put us on the opposite end of the hallway, away from the walk way. With the hotel being in uptown, it’s also nice that the hotel has its own parking garage connected to the hotel.

  • 3/5 Richard S. 3 months ago on Google New
    We stayed during Thanksgiving 2023. The overall stay was great and the hotel location was also walking distance majority of the places we visited. A few comments about our stay. The door to the hotel from the 4th floor garage does not latch consistently. Informed hotel rep. The light in the 3rd floor corridor towards the stairs and parking is out. Informed hotel rep. Hotel rep indicated both issues are in the repair order for 11/24/23. Both were safety and security issues as strangers can get access to the hotel through the garage. During our stay, we encountered a person lookin inside our cars parked on the 4th floor. Hotel rep asked the person to leave.

  • 5/5 Zelena “Jazzy” H. 7 months ago on Google
    The front desk service was Excellent, especially the professionalism & courtesy of Tamika on the night shift (I hope I got her name right). I had some concerns about my husband coming in at a different time, parking, etc & she took care of it & I didn't have to worry...My husband arrived & got situated without any problems, just as she had said. The breakfast was plentiful & good as well. I will definitely stay here again when in Charlotte in the future! Would be nice to have a bar or lounge added.

  • 5/5 Elie A. 1 year ago on Google
    Attended a work conference here with 30 co-workers. Mike Haidar, food and beverage manager, provided amazing service all around. His team is fully staffed and extremely polite. Karina and Alex were amazing as well. We will be back next year! Thank you!

  • 3/5 Candy S. 2 years ago on Google
    Nice hotel attached to Hilton Gardens. Decent views of the city, though your main view is of a school. I liked the covered parking garage and ease of getting into hotel with digital card. I liked the no contact check in and out options. It was easy to get Lyft rides and door dash. There's no restaurant inside the Hampton Inn but one next door at the Hilton. We had a coffee maker but no microwave or mini fridge just the basics in a double queen room. Our room had a large indent/break through the drywall. The free breakfast was good and there was plenty for guests with a variety of drinks. Staff was helpful and kind, although, understaffed and busy. Everyone wore masks. No room service but I paid attention to the cleaning staff. They had all items, including the comforters so that made me feel more confident in their cleaning. I didn't care for the barn door style closure that was used for both closet or bathroom, as it leaves little room for bathroom privacy. The full length mirror was a nice touch. I, also, felt that the additional parking fee of $25 is a bit ridiculous on top of hotel charge. It's the same garage used by those in the Hilton Gardens. I think, if anything, cost should be based on hotel. They are part of the Hilton so they accept Hilton Honors. We didn't use the indoor pool so not sure how that was. I would stay again and will consider it when I return in July.

  • 4/5 Elaine R. 1 year ago on Google
    The water pressure kind of sucks. You’ll have to flush the toilet a few times for other people not to see your potty business when you’re done. There is not a kitchen to order room service or to order food beyond free breakfast you will have to DoorDash or go out and get your own meals elsewhere. And for the price of the room per night amenities should reflect that. But the staff was super friendly

  • 5/5 Caroline P. 1 year ago on Google
    This hotel was very clean, has extremely friendly employees, great breakfast, and comfy beds. I also really enjoyed that it’s right next door to the NASCAR Hall Of Fame, so it’s only a short walk if you’re into this attraction. Unfortunately, during our visit, we experienced having a cold shower. The staff was extremely professional in handling the situation, and it was resolved in a timely manner. If we come back to Charlotte, we will definitely use this hotel again.

  • 3/5 Craig K. 1 year ago on Google
    Room 1110 - Tub and sink would not drain and you had to stand in your own filth. Fridge did not work at all. Roomed smelled good the first day but that smell soon wore off and you could smell the stale smoke from cigarettes. Built in USB ports in nightstand were both broken. Wanted to complain at beginning of stay but I didn't want the maintenance guy in my room because when he passed me in the hall he smelled like he just got done smoking a joint. Discussed this with the front desk and it didn't seem like they really cared. I would recommend staying somewhere that is maintained. They did reach out to me after my stay to make things right so I increased their star rating for service because I appreciate their efforts.

  • 4/5 Nate L. 1 year ago on Google
    Great staff and decent clean room. Bit of a noisy location (road noise/sirens outside), and good passable breakfast food and eating area typical of Hilton’s mid-class properties. Battery on my room door lock happened to die during my stay, staff was on it in an instant. My wife is a light sleeper but if it’s just me I’d stay here again.

  • 4/5 Nykkia S M. 1 year ago on Google
    This was our 1st time in Charlotte. The hotel was a great choice, it was clean & in a great location. The only issue I had was you had to request housekeeping. It's just easier if they come automatically. Especially if you've brought food to the room so they can gather the trash.

  • 4/5 Gregg F. 1 year ago on Google
    Breakfast was great you can tell they take pride in their work around here.... very attentive and decent for a freebie. I stayed 4 days and really appreciated the Breakfast having different options every day. NO ONE WORKS HARDER AT KEEPING GUESTS COMFORTABLE THEN THE HARDEST WORKING MAN IN CHARLOTTE!.... TIM IS THE MAN!! AND IF YOU SEE HIM ON HIM WAY TO FIX THE NEXT THING ON HIS LIST. SAY HI 👋. hopefully management recognizes both Tim and the Breakfast crews value, I sure do as a customer! Had to take a star away only because the pool deck Is ridiculously slippery..beware...note to management- it can be fixed with simple play sand being applied or sprinkled over the last coat of wet pant then just sweep up any loose sand after it's dry.😉👍

  • 5/5 Sidney R. 1 year ago on Google
    Room was great. Was there for just one night 🌙 and enjoyed my time there. They don't seem to, however, have any ice machines working?!? 🤔 didn't know what that was about though! Anyways, the room comes with a fridge and AC worked awesome. Been in some hotels where AC wasn't all that cold!!! The room felt really clean, but just going by my eyes 😁🤣! The entrance is a little annoying though. You have no where to really park so that you can check in, at least not when I got there. It's not to far from the convention center, which where I had to be in the morning for the tattoo convention, which was awesome! The front desk people whom I interacted with when I was there were nice. No service issues. Breakfast wasn't bad. It was good to have breakfast complementary, which is served 6am - 10am. They do have an indoor pool and jacuzzi, if you're more the "I just want to chill 😎" type 😁 Hope you enjoy your stay if you go.

  • 3/5 suzanne p. 2 years ago on Google
    We are Hilton Honors Diamond Club members which is earned through staying numerous stays. When we made our reservations they could not guarantee adjoining rooms so we reserved a king suite. Upon check- in there was an adjoining room available so they adjusted the reservation and checked us in. Asked if we wanted any beverages or snacks, we asked for water. The next day I wanted to buy a water from the same gentleman who checked us in. He charged me $4.00 for a 16 oz.bottle of water. I drew his attention to a sign that was for $3.00 directly in front of the water bottle. He still charged me $4.00. The following day my Aunt got a bottle of water. I asked how much they charged her for it? She said, "$3.00." Later that day when I came back to the hotel I asked the lady, "How much are your bottles of water?" She said, "$3.00." I said, "All of them?" She said, "Yes!" So, please check on everything at this location. I have never run into such a problem at any other location for Hilton Properties. Also, for Hilton Honors members when you ask for a late check out it is 1:00. I asked for a late check out on a Sunday and they told me I had to be out by 12:00 because they were so busy. When I did check out there was a long confusing process and multiple holds on our credit card. Needless to say, we are concerned about the staff at this location.

  • 5/5 Ali C. 1 year ago on Google
    Awesome experience from start to finish! We arrived Easter Sunday close to 9pm and Lucy checked us in. We were just stopping through on our way to Myrtle Beach, SC and didn't know Charlotte had so much to offer! Lucy went above and beyond in recommendations for food and places to see, even mapped out places within walking distance from the hotel. Honestly today it feels like great customer service is so rare that when you recieve exceptional service, it MUST be commended. We will DEFINITELY be visiting Charlotte again and staying at the Hampton Inn!

  • 5/5 Jan M. 2 years ago on Google
    Amazing! Amber (brought me a personal birthday card & greeted me when my daughter & I arrived) Stella Sheila (delectable breakfast) made my birthday stay perfect. All staff provided customer delight. The room was awesome & all amenities were well appreciated. Will stay there again. Ty Hampton Inn Hilton.♥️

  • 5/5 Darren S. 2 years ago on Google
    Great experience here. Hotel is very beautiful with unique art adorning the walls. Parking garage is a little tight for comfort if you have a full size pickup truck. If you have a lift on your truck, probably not a good idea to attempt to park. There are other available places to park.

  • 4/5 Erin W. 2 years ago on Google
    My room was clean, the breakfast was tasty and check-in/check-out was easy. The location of the hotel was within walking distance of everything I needed. I did not explore the various amenties offered during my short stay, so I can't give five stars. The kitchen staff was very friendly and they were present and ready to work the entire time I was eating.


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