I took my 10 and 8 year old niece and nephew swimming for the first time since lockdown yesterday. Booking was easy, we received a warm and friendly welcome on arrival. We started in the small pool as my nephew was a bit anxious after not swimming for nearly 2 years but he soon gained his confidence back and we then moved to the main pool. It was absolutely freezing. I used to swim here a lot and have always found it on the cold side but yesterday it was really cold. We swam and played for a good 40 mins, mainly in the deep end as they wanted to practice diving. After all of that time we were then approached by a lifeguard who asked if they could swim! I said they could and she obviously didn't believe me even though they had been diving in and swimming in the deep end for ages. She then asked if she could do a swim test on them and made them both swim a length which they both did. If there were any concerns about their ability, why were we allowed to be in the deep end for so long? It was very confusing. We then went back to the little pool to try to warm up to then be told that we couldn't swap between pools due to numbers even though we had started in the little pool then moved without a problem. It seemed that there was a lack of consistency between the lifeguards and the rules which doesn't instill confidence. Sadly, I won't be returning due to the temperature of the water which was pretty unbearable for me.

During Covid, when most gyms were doing their best to keep lines of communication with their clients open, this gym shut down their phone line. Now when you call, you must listen to three minutes of blurb before you get to a message stating your call won't be connected to a person and to check the website. Lockers cant be used unless you have a 20p piece handy (which is kept). A local newsagent laughed when I request a 20p piece in my change as so many people stop at his shop on the way to the gym to do this. Please make things more convenient for your users.

Timetable is getting more and more limited as prices increases. There's damage and repairs such as a hole in the swimming pool ceiling that was there before Covid. It's such a shame as when this was first built it was a brilliant facility with a wide variety of activities with times to suit those who work full-time. Now it's just a gym with a limited availability pool and the odd fitness class. They used to offer zumba, aerobics, step aerobics, netball etc but all of this has gone. The only dance based class is Bokwa which is repetitive, boring and the attendees are very cliquey - heaven forbid if you stand in a spot someone else had the previous week on your first (and only) time going! Also calls itself a cashless site when there are things like lockers that take.....cash. Loads of great instructors lost following the pandemic. Understand they're not getting enough funding and the energy crisis is hitting them hard. I worry for the community and the people still employed there that work really hard that this will close down if something isn't done soon. A real shame it's a shadow of its former self. :-(

Literally wasted three nights after work attempting to go climbing, the first time I spent 45 minutes on the phone waiting to get through but to no avail, so I drove 40 mins across town to be told my account has been wiped after they updated the systems and I can’t climb without been signed off. Was told to come before 6 when an instructor is here. So went two days later and was told no one was there again. Tried again last night after ringing up again to no answer and leaving work early at 4 to see the instructor to be told come back after 7.30!!! Literally so unapologetic, and unhelpful the younger staff were really nice all three times but one older guy made me feel very unwelcome. It was a very much “not my problem mate” kind of experience. I’ve been offered no reimbursement for spending 6 hours on the phone and travelling to and from to just leave feeling annoyed and frustrated. Always loved this gym, really not happy with my experience. I never ever leave reviews but I got so annoyed I felt like I had to, I’ve never known a climbing wall where you can’t get signed off for Belaying!

Good facilities, clean changing rooms and warm showers. Could do with extra staff on aqua splash days as gets very busy and cleanliness suffers in changing areas for a short time. Small pool gave us blisters due to some debris on floor of pool - either broken tiles or other sharp bits - needs checking and removing as this is the kids priority pool. Friendly staff in general at reception, cafe and poolside. Will use again.

Lovely pool to take the kids swimming at - changing rooms are nice and clean. Staff are all really nice. Plenty of parking. The hydro pool is brilliant for swimming lessons. The gym is good and has a nice range of equipment - doesn't ever seem to be overly busy. The only reason I've took off a star is because the lockers require 20p to use - and you don't get it back! Not ideal in a cashless society.

As a junior you have to use 5 kg and below on all cable machines and have to more than 15 reps and have to 15 reps on machines wich are the cheapest on the market also they use tape to repair machines instead of actually fixing them shocking will be canceling membership soon

Absolutely shocking. We decided not to book as we planned to go somewhere else but they were full. We came here instead and they had spaces open, my grandma payed and used her membership. I don’t have a membership but they needed to put me on the system even though if we booked online I wouldn’t of been on their system they requested my name and my email address which was unnecessary as she could of quite easily charged us an extra £3.50 but no they needed to sign me up as a member on their system. We were stood there for 20 minutes been Nagged. Would not go here again and would not recommend

Great facilities for swimming or gym. Gym has equipment for all levels of fitness and the classes offer a good variety.

Since acomb energise has reopened since lock down and covid have been twice with my 9 yr old son . Both times I can't fault how u are coping and measures in place reguards covid . The staff are very polite and friendly . The swimming area and changing rooms are spot less and I see staff/lifeguard constantly cleaning! Every area is clean . Toliets spotless . The numbers of people in the pool is set to the same amount and no more. Plenty of space .I feel very safe and do not worry I'm being put at risk using your services . Swimming means alot to my son and its the only thing we've wished for during lockdown and both times been have made us so happy . Thanku to all staff and management should be proud of there staff at York acomb energise . Many thanks Mrs katie Thompson

I swim for fitness twice a week and really enjoy it a good 50 minutes in the water

I really enjoy coming to Energise, as a member I use the gym and the pool. Never had a problem with either. The small pool is great when I have my children with me. It can be a bit frustrating when it's full but I'm not sure what can be done about this other than the waitlist which they already have in place. The changing facilities are good, and the showers work well too. I enjoy being a member and it costs a lot less than the local health clubs.

Joined as part of the healthwise initiative to help with my liver. I was made to feel very welcome and encouraged by Kelly at my initial consultation. My induction was performed by Matt, who has been absolutely awesome throughout my entire gym journey. He often seeks me out when I'm in the gym to say hi, check on my progress, and generally give me some words of encouragement or some suggestions of exercises to do. He's super knowledgeable and quite the motivator! You have to pick the right time to head to the gym as it can be quite popular, but there's always something free to be working on. Overall, the equipment selection is pretty varied and super high quality, and the vibe in the gym is great!

Just started using the gym. Excellent selection of machines. Very clean. Always a helpful member of staff in the room. Water tap just outside the room to fill your bottle. Showers are kinda smelly but I go home to wash anyway so not a big deal.

Great swimming pool with family changing rooms. Lockers need a 20p coin . Clean and close to Acomb.

Decent leisure centre for swimming, gym or climbing.