Haven’t even experienced the service yet and already disappointed. Was referred as an emergency by the crisis team and told I’d be given an urgent appointment within 3 days, it’s now been 5 days and every time I call I’m told “my case is being discussed today” and they’ll “be in contact”, when asked if my appointment will be this week they said they’re not sure. Call my GP and they tell me to wait for my assessment at Arndale. Who can you actually turn to?! Update: had my appointment, now waiting 5 weeks for my medical review even thought I have complained about my medication? Was told to “just come off it and wait for a follow up appointment” despite having nothing in place if I “come off medication”. Honestly never felt more alone and conflicted in what I do!

Was promised the world, assessments, treatments when all I got was an initial appointment, forgotten medical assessments I was promised, forgotten phone appointments. Rather than a diagnosis I was discharged after 1 real appointment, with a poorly copied information leaflet for me to basically work it out for myself. All the important background information I gave her was incorrect, another patients name on part of my letter, said I have psychosis instead of scoliosis, which I read as a diagnosis and completely crumbled. Felt like I mattered when I was there but after reading the reviews I can see they treat every single patient the same. They don't care. After complaining I was given a new assessment opportunity with the SAME woman who let me down; called to change who I would be seeing and explained my reasons. Never recieved a new appointment and have just been called by the same person who triggered me. My mental health is much worse than it was before coming to arndale house and I'm now in a worrying situation, a situation I had made them completely aware of, that was mentioned in my notes, a situation I was promised support with but here I am feeling helpless. I told them this when they called and hung up and they did not even call back. Forgot to call back when I had "phone assessments" too and I had to chase them. Trying self help books now because I can never put my trust in a mental health professional with a duty of care ever again and don't have the strength to do it. This place needs shutting down and I am genuinely concerned for every single person who has been treated the same way and yet to be treated like it. Cheers for the hindrance instead of promised help. What a waste of tears, hope and energy.

Waste of time and tax payer money as they do absolutely nothing to help. I was finally diagnosed months and months following my appointment. They then referred me to a therapy clinic - turns out this clinic do not deal with my mental health disorder. I then had to re-refer through my GP. 4 months later, Arndale house have done nothing. Just pure silence. So I have just called and they have told me they have discharged me back to my GP. My GP are not mental health professionals and therefore will just end up referring me back to this awful team. It’s an endless cycle. They have offered me no help, no support and left me to deal with this myself. I hope whoever is in charge is really ashamed of the way they treat their patients.

Unfortunately the service offered was of zero benefit. Merely gave me some numbers to call in order to get the help I need from external agencies (charities). The Men al health team only want to help if a person is about ready to kill themselves it seems. Not preventative at all. So what's the point? None at all.Frankly, it sickens me that people are earning a living from such a failed enterprise. I think it'd be better to close this service and give the money saved to the poor. I think both government and this particular service should feel ashamed of themselves. Arndale House please feel free to contact me for further feedback. As if that's necessary.

Terrible place, should be shut down. Upon review they don’t help anyone including myself. Was passed on with notes needing the earliest appointment possible because I need help before a certain traumatic date date coming up. Was passed over 4 months before the date, still haven’t had my initial assessment because clinician failed to call me on the date. Staff called me a liar, attempting to manipulate me and telling me I “didn’t attend” when they did not call me. Now giving me a date within a month of the date coming up. I have to wait another two months for an appointment because THEY didn’t bother to call me. Shut this place down, people will seriously injure themselves before this pos place will even lift a finger to help them.

If they had a -1 star, that would be my choice. Im still waiting for an appointment for sleep Violence to my family. I had a telephone consultation on the 17th Feb, the MH Doctor said that they would contact me with an appointment within three days, but guess what, its now the 18th of may, now contact from them, made numerous calls to their reception, promised call back, but nothing, 3 months now, and injuries to myself and my partner. You should be ashamed of yourselves.

In my case I found it really helpful. Jessica is really nice and kind soul. I also have seen a psychologist that helped me with my childhood traumas. I feel in such a good place. Thank you very much. Stay kind to each other.

Appalling they are supposed to help people I was on the brink of taking my life and they actually made it worse so it’s lucky I’m still here I only met with 1 women who didn’t have any care about how I was feeling I just felt like a number to her I will never go back would rather suffer with all the daily struggles!!!!! No wonder so many people kill their self, if this place is the best to offer!!