H. Samuel image

H. Samuel

Jewelry store Watch store Jewelry repair service Watch repair service

One of the Top rateds in Hempstead


Address

18 Hempstead Valley Centre, Hempstead, Gillingham ME7 3PB, United Kingdom

Website

www.hsamuel.co.uk

Contact

+44 1634 232903

Price rating

$$ $$

Rating on Google Maps

4.30 (83 reviews)

Open on Google Maps

Working Hours

  • Sunday: 10 am to 4 pm
  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: 9 am to 6 pm
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: 9 am to 6 pm

Featured Reviews


Frequently mentioned in reviews: helpful (12) service (11) store (10) shop (8) Hayley (7) customer (6) Dora (6) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Lorraine M. 1 year ago on Google
    Found whst I was looking for and was served by a very friendly assistant.

  • 5/5 Phillip H. 5 months ago on Google
    Visited with my partner to pick up a ring and was assisted by Hayley. She was fantastic! Very helpful and went above and beyond Even picked up a new watch! Thanks Hayley

  • 5/5 John W. 7 months ago on Google
    Lorraine @ H samuel hempstead valley.Shown us aray of wedding rings and great service with a smile And looking 4ward see them soon From john&brett chatham.

  • 5/5 Lisa H. 6 months ago on Google
    Terri was very helpful and to her time, good customer service. Her colleague I think her name is Hayley was also helpful.

  • 5/5 Stacey I. 7 months ago on Google
    Hayley at Hempstead was so helpful and really went out of her way to help out. Amazing customer service from her she definitely went the extra mile to make sure we got what we wanted 🙂

  • 5/5 Jessica W. 8 months ago on Google
    Terri was FANTASTIC! She was so patient and understanding with our decisions and needs. She honestly went above and beyond standard service for a set of rings. She even gave us extremely helpful advice for alterations on wedding outfits and recommended us to some amazing suppliers for our wedding just through conversation...she didn't need to do that but was happily engaging with us as an excited couple about to be wed. Terri was so attentive of all our needs and I never dreamed we would have had this type of service from a jeweler! Can't wait to make my next purchase and be her customer again. Thanks so much!

  • 5/5 K O. 11 months ago on Google
    What a beautiful reception, Kaz was very helpful in finding my selection although pictures online differ from actual stock

  • 5/5 Selo Y. 11 months ago on Google
    Best customer service I’ve received, bought something from Ernest jones which broke and they didn’t want to help, they didn’t even care but at H Samuel they fixed the issue straight away. Many thanks to Dora and Hayley, will be going to this store for any jewellery from now on

  • 5/5 Jessica C. 1 year ago on Google
    Dora was amazing at helping me and my partner choose our wedding rings in store today. With just 7 weeks to go, she helped us find something we loved and would be ready for our big day. Thank you Dora!

  • 2/5 kevin K. 10 months ago on Google
    I feel let down, as I was told by the shop staff that to utilise a coupon code I had I would have to purchase the item online and have it delivered etc and not interact with the shop, but instead only online. I then purchased the watch in question. While waiting for the strap to be adjusted I went online and realised I could have in fact purchased using the website and collected in store. This essentially cost me £25. The staff were not helpful when I notified them of this. Their lack of knowledge and training ended up costing me

  • 5/5 Sara Y. 10 months ago on Google
    Hayley at Hempstead Valley served myself and my mum today. My mum is partially sighted and cannot wear a watch on her wrist due to arthritis. Hayley went above and beyond to help and found the perfect item which made my mums day. It hangs perfectly off my mums Andre Rieu lanyard.

  • 5/5 Anne M. 1 year ago on Google
    I'd not visited this store in quite a while and was very impressed with the varied jewellery to choose from, and varied prices as well. I was greeted with a friendly welcome straight away and Dora showed me some ideas which I went on to purchase. Dora and her colleague were really nice to chat to, professional, service was personal and I felt like I'd really been looked after, I only bought earrings but hey are beautiful!! Thank you Dora & Team, Anne and my son, Adam.

  • 4/5 Lauren H. 2 years ago on Google
    We came here a few months ago to look at engagement rings to see which styles I liked. The lady (I cannot remember her name) was so helpful and very quickly worked out what I liked and what suited me. She was very knowledgeable about the products and not once was pushy and gave us plenty of time to look. Deducting a star because the diamond quality in pretty much all the jewellery is very poor (I have a lot of knowledge about diamonds, but always keep that quiet when shopping) and very overpriced but absolutely cannot fault the service.

  • 4/5 Susan C. 1 year ago on Google
    Friendly helpful staff. Good choice of jewellery.

  • 5/5 Nathan H. 1 year ago on Google
    Such friendly staff who can mot do enough to help you. Not the biggest store but they can get anything for you.

  • 5/5 Alec R. 1 year ago on Google
    The price of Gold these days. Very prompt service, advice given and taken, a very pleasant but expensive experience.

  • 5/5 Rachel E. 1 year ago on Google
    Such a lovely experience! All the ladies in store are all so friendly and welcoming, especially Terri who goes above and beyond, and no question is too much! Thank you H Samuel Hemsptead Valley!

  • 4/5 Nadine 6 years ago on Google
    Friendly, helpful staff. A far better experience than previous visit. One of the only places that still sells my style of gold drop earrings. Also do a range of watches.

  • 1/5 Kaloyan K. 5 years ago on Google
    EXCEPTIONAL RELATIONSHIP OF SERVICE STAFF TO A CLIENT. Today I was there to shorten the watch chain bought from the store on April 13, 2019, as a gift from my lover for me. As expected, I do not have a receipt, because it is a gift and no one presents a gift to him at a price. in principle, each jeweler's shop issues their warranties and stamped by the firm as proof that it was purchased from this store. but in this they forgot to put the seal of the guarantee, but left it empty. today when I went and told them that I wanted to scout my chain they denied me with the pretense that I did not have a receipt and that they failed to print my booklet, and while not presenting a receipt there is no way and if I want to pay for the service. neither of the two women bothered to see if there was such a sale on that day, and with all my indignation they told me that even if it was their fault (she was), they could just say, "Excuse me." I will never go back to this store again and tell all my acquaintances what the attitude of the staff is towards the customer. I had to lose 2 hours of my time and more money for fuel and I wanted the cash receipt from the person who made the gift because two sellers could not do the job properly and obviously did not want to deal with me ... maybe because I'm not an Englishman. Shame on you.

  • 3/5 Robert S. 2 years ago on Google
    Clean and not busy in this shop I come in the morning. Just look the various prices at watches ⌚ thats all

  • 5/5 Robert E. 2 years ago on Google
    Excellent customer service, great knowledge of product, Kerri spent all the time I wanted, I even left the shop to return later, they gave me confidence in them, the shop and my purchase, I would recommend this shop to every one, the other shop lady Sheri was also very helpful, it made an enjoyable experience

  • 5/5 Ian S. 2 years ago on Google
    Popped into H Samuel to sort a watch for my mother. The lady that served us was fantastic so helpful and nothing was too much trouble. Brilliant well done.

  • 5/5 Ernestas 2 years ago on Google
    Bought this Rose Gold heart charm for my girlfriend. Within a few months it turned from rose gold to black. Made the mistake of getting it engraved so couldnt even get a refund. I paid £25/£20 for the charm and £20 for the engraving. Literally money down the drain. Super upset as the gift was with sentimental value, now its a sentimental black engraved miserable looking thing. Edit: 29/09/21 - Provided a voucher for the inconvenience caused.

  • 2/5 Stephen N. 2 years ago on Google
    Hempstead valley store had one lady who was polite and even suggested I go Timpsons a couple doors over as it might be quicker and cheaper (it was both) but one of the women (had short hair and was possibly the manager) came across as snobby and arrogant after taking a ring in to get a quote on engraving it all she did was criticise the ring.


Call +44 1634 232903 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Repair services
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✓️ Delivery
    • ✓️ In-store pick-up
    • ✓️ In-store shopping

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