3/5 Gareth C. 7 months ago on Google
My
partner
and
I
purchased
the
overnight
experience.
We
were
warmly
welcomed
upon
arrival,
shown
to
our
Lion
Lodge
and
told
all
necessary
information.
We
had
30
minutes
before
enjoying
afternoon
tea
with
a
glass
of
Prosecco
over
looking
the
lions.
My
only
minor
comment
is
that
the
afternoon
tea
contained
too
many
sweet
foods
compared
to
savoury.
Perhaps
at
least
one
sandwich
would
have
made
a
difference.
After
afternoon
tea,
we
were
shown
around
half
of
the
cats
by
a
fantastic
keeper,
Nathan.
Nathan
was
a
brilliant
guide
and
provided
us
the
opportunity
for
to
feed
a
big
cat.
We
then
had
a
refreshing
drink
and
returned
to
our
lodge
until
dinner.
The
dinner
was
a
little
disappointing
because
the
pork
belly
was
the
driest
and
least
flavoursome
I'd
ever
had,
and
the
chicken,
fish
and
potatoes
were
dry
and
overcooked;
although
the
Tirimasu
was
lovely.
That
being
said,
staff
provided
a
great
service
and
our
first
drink
was
on
the
house.
Before
going
to
sleep,
we
heard
the
lions
roaring
through
the
night
which
was
a
treat.
The
next
day,
we
had
breakfast
at
08:00.
There
seemed
to
be
some
confusion
between
tables
and
the
breakfast
orders,
however
the
cooked
breakfasts
were
tasty.
We
were
then
shown
around
the
second
half
of
the
cats
and
again,
our
guide
Nathan
was
fantastic.
After
hand
feeding
another
big
cat,
Nathan
finished
the
tour.
My
only
comment
about
the
end
was
the
unusual
checkout
process.
We
had
to
checkout
through
the
gift
shop,
but
no
one
asked
us
if
we
had
a
good
stay
or
whether
we
enjoyed
the
experience,
or
asked
us
anything
really.
It
completely
lacked
the
customer
care
experienced
in
everything
else.
My
final
thoughts
are;
1.
We
enjoyed
the
experience
2.
Accommodation
was
good
3.
Customer
service
was
good
overall
4.
Food
could
have
been
better
5.
I'm
not
convinced
the
value
for
money
was
there,
however,
as
I
know
its
going
towards
looking
after
the
big
cats,
I'm
happy
we
did
the
experience