Ordered a baby bottle warmer from Philips, knowing that they do great products. I worked before for them and I know that they put accent on quality of their products. Even though the delivery was 3 to 4 days, compared with amazon's next day delivery, I decided to go ahead with the order. On the day of delivery I received an email from UPS saying that they rescheduled the delivery for next day. I understand that sometimes they might face some issues and waited for second day. Again I received an email saying that once more was rescheduled. I phoned Philips and reported that, and I was reassured that will be definitely delivered as they had some customs issues that now were cleared. They reassured me that the product will be with me on the next day. Also they apologised and asked me if that happens again to contact them and they will sort the problem. Waited for another day, just to get yet another email saying that was again rescheduled. Contacted Philips and this time I was told that I need to wait, as the deliveries take 5 to 7 days and sometimes more to reach their customers. I challenged the lady and told her that the person I spoke to a day before told me different and the product should have reached me already. She didn't wanted to listen and kept going that they are still in the time window for the delivery. Considering that the product was for my newborn baby and the customer service lady refused to promise that the product will be delivered next day, I asked her for the order to be cancelled and have full refund of the money. She refused that saying that the only way I can get my money back is waiting for the product, then send it back to their warehouse. After it reaches their warehouse I will be refunded in full. So I assume that if you don't receive the item so yiu cannot return it, you will not get your money back. Anyway, in spite of the quality of their products, the service is very poor. Delivery is not guaranteed and customers services are not for customers. When told they that I will leave a review for the poor quality service, she replied that "it's fine". So definitely no interest in maximising customer satisfaction or protecting the company reputation.

Really bad experience of using Philips online shop. The product was not delivered to my door, but found damaged outside. Customer services would not replace it. I was asked to return it at my own cost, and place a new order (item now costs £45 more). Customer services/ management could not understand how this is dissapointing for me. The only positive thing I gained from this purchase is the wisdom to never buy from philips online shop again.

Thought was a trusted brand but am left disappointed. Phoned them re my rarely used shaver has stopped charging. Got through straight away, so thats good, but they do not offer replacement batteries / repair, thats hardly environmentally friendly. Also it cost me a certain amount and is now left useless when all it needs is a replacement rechargeable battery... They did offer a 15% voucher towards a new one but the prices are too expensive for something that would essentially be useless once the battery has depleted beyond charging. If I had known this when purchasing I never would have...Its wrong to have to throw away an expensive item that is in great condition, just because the battery needs replacing... I was giving two stars re thinking was a great brand but have given one in support of the other poor reviews I have read, which is concerning...

I had situation when needed to discuss the issue with customer service ,escalated this issue a couple of times. I understand the situationis not common,but I explained your agents I have extremely hard situation in my life at the moment. Shared my personaldetailswith support and was just tryingto get help. I never been rude to anyone, I been okay on the phone and was asking them just to bring this up to someone else. Now received a call from someone who claims to be a "complaint manager", her name is Evi,from complaints department. The lady decides to start conversion rude,without any normal human emotions. I cant believe that. I said even to her I never been rude to anyone of your agents, I dont deserve this,she didn't care. I said to her to escalate this further she just disagrees. I dont understand why you allow this behavior against customers?! This is not acceptable How is that fair,that you cannot help a person in need? I even shared my personal issues with details with your agents and received 0 supportive words or actions. Emailed a few emails to get a response regarding this issue and completely 0 response. Unbelievable service, do not work with this arrogant and self-centred company, shop with others like braun,who actually care about customers.

Purchased an oled TV from phillips December 2022 that came with a 3 month cash back trial! I never received the cash back offer despite registering it immediatly and it expired before they authorised it in April, a month late! I did not benifit from this offer and did not have an option to make a claim during the cash back period, meaning Phillips failed to forfill their part of the contract. In simple terms, they did no honour their offer and when I wrote to them asking them what they could do about it they replied with the following. "Thank you for contacting us! We regret to let you know that at our management’s discretion your claim remains invalid. Hence, we are no longer able to assist you." I then asked for the complaints procedure and they do not respond! This is poor customer service and will make me think twice before buying a phillips product again.

I wish I could give 0 stars. The first and last time I will be a customer of Philips. AVOID them at all cost if you care about your money, time, and sanity. I have ordered a subscription electrical toothbrush. 2 weeks and multiple conversations with support later, after being disrespected by their staff, unable to find out any information at all about whether my parcel has been dispatched or not, they simply cancelled my subscription, without asking me. All this after already taking my payment for the first month. Now I have to waste even more time going through my bank and using legal means of getting my money back. Absolutely shocking customer service, and to top if off, STEALING MONEY FROM CUSTOMERS!

I bought one of their electric shavers, having had them in the past I thought there would be no problem. They were on offer in Boots almost half price but still around £100, I had some gift money so thought I would treat myself, however I was so disappointed on getting it home and after charging to to find a distinct lack of power. There was a time in switching a shaver on that there would be what i would call and 'angry buzz' and you not only heard but felt the power during a shave, now all this produces is a gentle hum and it is hard work to get a decent shave. I complained to Phillips only to get nowhere, except to offer me a replacement item with no guarantee it would be any better. I pointed out my rights under the law and was told to take it back to the shop to ask for a refund. It is all very well improving battery technology but a waste of time surely where that power doesn't relate to a motor, I certainly would not have paid nearly £200 for this item and as a pensioner am not happy that in spending nearly £100 the item is not as advertised and does not work as it should, not to say the complete and utter disregard of Phillips and their staff to this situation and my rights under consumer law, I will never buy Phillips again and would advise others to do the same.

I am so disappointed in Philips at the moment. Philips has been a go to brand for me in personal care and domestic appliances since my Dad bought me my first razor donkeys years ago! However, I am now on my 3rd steam generator iron in the last 9 years or so, each one costing in the region of £300 and all failing with similar pump faults just outside warranty period. I attempted to discuss with customer services the UK consumer rights act, that basically says irrespective of the manufacturers warranty an item must be of a quality reflected by it's cost, ie if you buy an expensive product it should be of enduring quality, however the customer service are offshore and beyond routine problems, their main purpose with more complicated issues seems to be avoid, dodge and not actually dealing with the issue. Firstly, because their records are confused with previous irons I bought they tried to tell me that I needed to contact Currys, even though I bought the current one direct from Philips. To be honest I am not sure how they even know about the one I got from Currys because they have no record of the second one from John Lewis. They don't understand the difference between sales of goods and consumer rights, they just want to quote warranty small print and palm you off. To cut a long storey a bit short, I think Philips quality is gone both in their products and customer support and I will be avoiding in future.

As many others have said, shockingly bad customer service. They just don't care and for that reason I am changing brands next time I buy a new TV or any other electrical product. In my case they failed to honour a cash back offer on a new oled TV which I registered with them. They then authorised it after the end of the offer, so I did not benefit from it ( breach of contract). I left them a bad review on Google (as you should, for their head office Farnborough) and they claimed I was not even a customer ( could not find my details) and said they would put it right if I contacted their customer service ( see my previous review). Having already wasted time on this, I gave it one last chance and contacted their customer service. Edurado who dealt with my complaint was dismissive and offered no resolution, instead claiming I should not have been authorised for the offer in the first place. Edurado was from tech support and was clearly not trained in customer service. Eventually realising he was out his depth he passed my complaint to a line backer called Kendal, who had not even read the case notes and also offered no resolution! I refuse to waste any more time with these two Muppets who represent Phillips. My review has been read over 800 times on Google/and thousands on Facebook, so now because of the poor customer service from Eduardo and Kendal of Phillips / tp vision uk will undoubtedly loose some sales. Had they apologised and sent me a goodwill gift voucher or anything to show they cared, then all this could have been avoided. Now they have lost me as a customer and probably a few others who read the poor reviews. Phillips need to think carefully who they employ to handle complaints, as they are failing miserably at the moment.

Have just placed an order for replacement shaving heads with Phillips UK. As was my first order with them I was given a £10 Off First Order Promotional Code. I entered code CORRECTLY at checkout and and disgusted to find that I have been charged the full amount for my item with NO DISCOUNT APPLIED! Website is an absolute joke for trying to find how to contact Customer Services it just sends you around in circles! Hopefully my order will arrive safely but when it does it will definitely be my last and I will never buy another Phillips razor ever again nor recommend their products or services to anybody!

Don't touch, I have a 3 year old appliance with a simple user replaceable part required, and they no longer do parts for it, even though they are supposed to have spare parts available for 10 years. Customer service non existent, absolutely disgraceful. I assume Philips have yet to realise that we are throwing away appliances because they don't supply parts, however I can have 10% off a new one... that basically says it all.

Don’t honour their warranty. Sent my machine to their repair Center only for it to be returned still broken and pieces snapped off. They are refusing to replace it even though I have already given them the opportunity to fix it. Paid a premium price for a premium product only to lose out on a 600€ device because they refuse to replace it. Please save yourself the hastle and stress of dealing with this company.

Avoid, Avoid, Avoid! Made an order nearly a month ago now and still haven't received half of it. For unknown reasons my order was split half and only one box was delivered, other was reversed back to HO/warehouse whatever it is and I was refunded without my knowledge. I've never requested refund, not ONCE I was contacted regarding issues. I've been already 4 times on customer service chat and responses were literally 'I'm not sure/I can't confirm/Should be/It's expected to be' and I still have to details regarding my other parcel. I was told it's mistake on their side but few weeks later still nothing. If I knew Philips UK send items from Europe I would never purchase directly from your online store. I'm going to get in touch with CS once again as I still have no update and I'm sure you won't provide one unless I ask for it. Such a shame, good products but non existent customer service and experience.

I tried to buy something on the website. Unfortunately I didn't end up buying as they don't accept American express cards as a form of payment. When most retailers do accept this method and I usually do a lot of online shopping. They need to make this an approved form of payment.

Philishave C241 superb hair clippers, I have had these about 26 years and still use them regularly, I have never had any trouble with these and they are still as sharp as they were when I first bought them.

Purchased a 7000 series razor on opening the box items were missing after sending countless pictures and messages they do t seam at all interested wish I had got the Braun shaver

I asked them a very simple yes/no question as to whether or not the soleplates of their irons and steamers (two particular models I have) include toxic, highly carcinogenic PFAS / "forever chemicals". Ongoing exposure to these from various sources are likely causing the severe issues I have with chemical allergies (which 20-27% of the population have). Philips have just point blank refused to answer my question, which can only mean that their irons and steamers do co tain carcinogenic, highly toxic, horiffically unsustainable PFAS / "forever chemicals", which will give you cancer. Avoid. They don't even offer alternative products without these.

One of the Avent glass bottles after warming pumped breast milk up in the bottle warmer, the bottom of it literally fell off as we picked the bottle up. The breast milk spilled out into the warmer. Took a photo of the bottle and sent it to Philips and they wouldn't even offer to replace it. Customer service is the absolute worst in the world.

I purchased my Phillips 3000 around 18 months ago through amazon and to be honest it has to be the worst razor ever,over the years I've only ever purchased Phillips razors I'm now 70 so I've had a few,this razor leaves a lot of stubble regardless of how long I use it to shave, as I only use it minimally ie 2/3 times a week I decided to return it for the service department to look at,it was returned after a week or so saying if the problem persists to change the heads ( unbelievable) like anyone I would have thought that's exactly what they would have done in the first place. Well that's my confidence in Phillips shot to pieces and will have to now take my business elsewhere shame really.