I made an appointment to look at a vehicle that I was told was available. I've been looking for a while, and it had most of the options I was looking for, so I decided that it was worth taking a day off from work and making the 2hr 45m drive (5hr 30m round trip). I received an appointment reminder email the day before asking me to confirm I was still coming, which I did. From my initial contact through making the appointment the Guest Services Representative was very responsive. Always responding to emails within 30 minutes, and most times much faster. I needed to leave before they opened the day of, so I sent an email to confirm once again that the vehicle was still available. I never received a response. I arrived at the dealership for my 11:30 appointment and was told that the vehicle had been sold the day before. When I asked why nobody had contacted me to let me know I was given a "sorry" and a quick subject change to all the other options that they had on the lot. None of which matched the vehicle I was interested in. I sent a follow up email when I got home hoping for some kind of explanation, but still havent received a response a day later. At best this was terrible customer service. At worst, considering the lack of communication that might have kept me from showing up, they practice bait and switch.

Had an okay experience at best. I picked out a 2021 white equinox I wanted. On the back bumper, there were scratches and some parts looked like they were gouged out probably from previous owner. When I asked if it could get fixed a little before purchase, salesman said that he could give me a paint pen. I emailed him the next day and asked him to please look into getting that fixed better and again said he’d give me a paint pen. I talked to a collision person in my family and showed him pictures, he agreed a paint pen wouldn’t do much. Nothing was done until my dad called the dealer and told them it needed to be looked into and fixed properly rather than just using a paint pen. The salesman finally decided to move ahead and get it professionally touched up and clear coated for me once my dad reached out, rather than me. The salesman had asked me what price I wanted to stay within. When I told him around $250, he told me “you need to be realistic. The average car payment is $800 nowadays.” That made me feel terrible, like I wasn’t giving them enough money or like I wasn’t good enough to buy this car that I knew was within my price range. In the end, I ended up getting my payment down to just under where I wanted. When I test drove the car, I checked it out and in the center console, there was a half stick of gum. When I brought it home, I opened the center console to put some stuff in, and there was that same piece of gum left in there. Now I know for a fact that my car was not detailed before I picked it up because it was impossible to miss gum in the console. It was really gross to have to remove it myself when that should’ve been taken care of. The day before my sale, I was trying to get a hold of my salesman and someone in finance to talk about my down payment. I couldn’t get a hold of anyone for over 24 hours. I kept getting sent to voicemails and got no emails back. No one called until an hour before I was supposed to pick up my car. On a good note, Andrew in finance was very helpful and was very personable, open, and straight to the point. He worked hard to call around different banks to get my loan approved and I can tell he put an effort into his side of the sale.

Bought a brand new 2023 Chevy Colorado from Basil. Giving this 2 stars because of the issues after. Buying the car was great, was able to work out a deal that benefited the both of us and walked out the same day with a deposit down and pick up a couple days later. It was only after when I had a few issues. I understand with some new cars, especially the new generation trucks, there are still some kinks to be worked out, but the servicing department isn't the most helpful. Dealership installed lug nuts (special locking lug nuts) were loose and one fell off at my work parking lot (I work at General Motors and helped build the radiator, condenser and CAC for the truck). When I called to get them tightened I was able to get in in a couple of days after but when I got there it seemed like I was more of a bother, than a customer. I understand that some days are busier than others, but when they see you waiting at the service desk and look down and walk away, that's alittle rude. When I finally got in, I explained the issue to the service manager and he handed it off to a tech, who was more helpful than the manager and seemed like he cared more. I have another servicing for my truck, as the wireless charging pad doesn't work and the truck jerks forward when it comes to a stop. Debating on going to West Herr dealerships, but I want to give basil another chance, since I bought my first car from them as well.

I was here for my appointment for a car inspection. I didn’t realize until later I went on the wrong day. The dealership didn’t say anything. The service person Anthony welcomed me, checked me in and showed me where to wait. As I was waiting he sent a text to me that if I have any questions to contact him. This was very personal service. This great service made me feel that I was important. They proceeded with my car inspection in a timely and very friendly manner. Can’t wait for next year’s inspection!!

Absolutely loved my experience here with Basil Resale! Pat my salesman was phenomenal and worked with my time constraints like a pro, answering all my questions and not playing “the game” with me. My credit is less than ideal currently and I was still able to get the vehicle I wanted at a price I am very comfortable with. Thank you Pat, Ken, and Steve!! Highly recommend shopping here for your next vehicle.

I went to Basil due to an emergency with one of my tires. Although my tire was not in stock, they were able to put my spare on at no charge.....which I was not expecting... it was a pleasant surprise and it was greatly appreciated. Thank you for all your help

Purchased a classic vehicle. Seemed like it was going to be a good experience. Buying something online can always be sketchy but decided to go through a what seemed to be a bigger dealership for more security. Sadly was this a huge mistake! This dealership will show and tell you all the things you would want to hear. It started after sending them the entire amount for the vehicle. They were supposed to have the vehicle transported and that ended up a issue. Of course they say that not there fault its the transport company. After finally receiving the car it was very clear that the salesman was very good at staying away from problem areas while showing video and telling about others. The car was a put together of many different cars half if not most not even bolted together. The salesman told me " it runs good." That it was driven in from about 30 min away and no issues. This was another false statement. The car turns on but definitely not in good running order. It leaks every type of fluid you can put in the car. Only liquid I have not found leaking is coolant. (Cross my fingers.) The transmission is going out on this car and u joint are toast. Saleman stated it passed NY inspection which is one of the strictest states from what he says. Again I find that hard to believe because the light and blinkers are either out or not working properly. I was ok with the vehicle not being perfect and being in a solid driving somewhat of a project state. Little did I know that it was a complete Frankenstein of a car. So needless to say I would never do business here again and unfortunately because of this experience will never buy online again. I would not recommend this dealer nor the work they do when it comes to claiming they fix and restore classic cars.

I took my new car in today for its first oil change. The customer service was excellent and I was in and out within 30 minutes. I received a coupon for a free car wash and that was a nice bonus!

Very happy with Joe Basil Chevrolet and our salesman Bobby. He went out of his way to get me into the vehicle I wanted and worked so hard to get me a good deal. Besides the extra time he spent helping me get all the discounts that I was eligible for. He worked equally as hard recently for my son and granddaughter. The whole experience was smooth and pleasant. Thank you!!

A month prior, my wife bought a new truck. Joe Basil Chevrolet treated her great and she was very happy with her purchase. So, went there and bought a new truck also. The salesman, Ricardo, was great! Very friendly and knowledgeable. I got to take the truck home that same day, it was a Saturday! The whole process was quick and effort free on my part. Definitely recommend!

Sales representative was professional and helpful. Finance team easy to work with and explained details well. However, web price on vehicle lower than sticker price due to web technical problems. Vehicle was not properly detailed inside and next day both vehicle remotes showing as low battery.

The experience was very positive. He started with the scheduling of our visit to the resale center with Ashlynn. She was very easy to work with. Nick was our sales person and he did a great job meeting our needs and helping us secure the vehicle. Very easy to work with, and the process was easy as well. Hopefully this is a sign of great things to come with this trailblazer. Thank you!

Fantastic service! I dropped my car off for a home inspection and oil change, they gave me a ride home so I did not have to wait! Car was fine quickly! Corey was very nice and helpful! Great experience it was my first time there and definitely will not be my last!