1/5 Keegan P. 1 year ago on Google
Andrew’s
Jewelers
ruined
my
engagement
surprise.
After
clear
discussion
about
purchasing
a
natural
diamond
they
finally
let
me
know
the
ring
was
finished.
The
diamond
cert.
stated
it
was
lab
created.
1st
problem.
Then
I
had
asked
that
they
don’t
mail
anything
to
my
address,
to
please
call
or
email
me.
A
week
later,
my
now
fiancée
found
an
envelope
that
was
addressed
“Keegan
Paige”
(both
of
our
first
names?)
with
a
company
logo
stamped
on
the
back
in
our
mailbox.
2nd
problem.
It
was
a
“congrats
on
your
engagement”
but
I
hadn’t
proposed
yet.
I
went
back
to
the
store
very
upset
but
calmly
hoping
for
some
sort
of
resolve.
Andrew,
the
owner
was
arrogant
and
rude.
Did
not
even
apologize
for
the
employee
negligence.
He
used
profane
language
to
top
it
off.
3rd
problem.
I
ended
up
returning
the
ring
and
took
my
business
elsewhere.
I
would
strongly
discourage
purchasing
any
jewelry
from
andrews.
Response
to
the
owner's
response:
When
I
walked
in,
I
was
very
calm
and
hoping
something
could
be
done.
Apart
from
company
policy,
I
had
specifically
asked
the
salesperson
during
my
visits
not
to
send
anything
to
my
address
because
I
was
saving
my
engagement
for
a
trip
to
Ireland.
I
didn't
begin
to
raise
my
voice
until
you
arrogantly
said
you
couldn't
do
anything
more
than
offer
$500
toward
my
wedding
band
(Of
course
I
wouldn't
want
to
continue
to
use
your
store
after
the
blatant
incompetence).
I
had
my
phone
recording
a
video
during
this
interaction
from
the
moment
I
walked
in.
After
reading
the
other
negative
reviews,
I
see
your
snarky
chin
being
in
the
air
is
a
pattern.