1/5 Christine S. 2 years ago on Google
Edit:
I
consider
the
owner's
response
to
my
request
to
be
libellous.
I
agree
that
we
should
have
zero
tolerance
to
abuse.
The
owner's
response
implies
that
I
was
abusive.
1.
I
have
worked
within
the
NHS
and
in
the
private
sector.
One
of
my
admin
tasks
was
to
implement
a
complaints
procedure
in
a
major
teaching
hospital.
I
probably
know
better
than
most
how
hospitals
and
other
sectors
of
the
NHS
can
benefit
from
listening
to
users.
You
are
not
listening.
2.
Had
you
done
some
due
diligence
you
would
have
seen
that
none
of
my
writings
on
feedback
to
businesses
has
been
rude
or
abusive;
nor
was
my
complaint;
nor
is
my
Edit
now.
3.
The
accusation
towards
me
is
that
I
didn't
wear
a
mask.
I
was
having
an
asthma
attack!
Does
that
sound
like
I,
an
asthmatic
in
your
business,
would
be
abusive?
I
totally
refute
that
preposterous
idea,
which
incidentally,
truly
is
abusive
towards
me!
(And
on
taking
advice,
could
be
illegal.)
4.
It
may
have
been
a
couple
of
months
since
the
incident,
however,
I
have
kept
contemporaneous
notes.
I
am
holding
out
the
proverbial
olive
branch.
I
do
hope
you
will
accept.
Christine
-------------------------------------------------------------------------------
I
wish
I
could
discuss
my
experience
with
the
owner
of
Brand
Russell
Pharmacy
because
the
place
used
to
be
so
good.
If
there
is
something
wrong
that
we
could
put
right
I
am
willing
for
that.
I
am
in
my
seventies
and
have
exercise-induced
asthma.
The
staff
always
helped
me
to
a
seat
so
that
my
breathing
could
regularise.
On
arrival
at
Brand
Russell
,
while
still
out
of
breath,
I
was
chivvied
outside
(Presumably
because
I
was
not
wearing
a
mask.)
The
person,
a
female,
had
the
air
of
a
school
leaver
who
now
had
some
power;
this
she
avalanched
all
over
me.
She
told
me
I
was
not
a
customer
of
theirs.
(I
have
been
for
several
years)
I
insisted
that
I
was
and
that
this
was
a
mistake.
Her
reaction?
You
are
now
BANNED
from
Brand
Russell.
No
blood
pressure
tablets
for
me
then!
Further,
Brand
Russell
informed
my
doctor
that
I
was
not
to
use
them
any
more.
(!!!)
Brand
Russell
was
the
pharmacy
closest
to
my
home.
The
walk
used
to
do
me
good.
It
is
now
forbidden
-
by
a
'school
leaver'.
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